ibis Vienna Airport 3 stars

Customer review rating (ALL Rating) 4.3/5 338 reviews

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Raststation Schwechat S1, 2320 SCHWECHAT, Austria

Description

Hotel extras

  • Just 10 km from Vienna International Airport

  • Five meeting rooms with natural light (two are INSPIRED Meeting Rooms)

  • 75 air-conditioned non-smoking rooms

  • The Flave of Marché International: Eat and Work in a Comfortable Atmosphere

  • Chauffeur service for business and private customers

Our accommodation(s)

Hotel location

ibis Vienna Airport

Raststation Schwechat S1
2320 SCHWECHAT
Austria

GPS:48.12184, 16.43801

Telephone
Fax +43 1 7077011595

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  338 reviews

TripAdvisor Rating  3.5/5  247 reviews

Deceitful Location

Customer review rating 3.0/5

Cpt Families - Confirmed reviews ALL

Ok hotel, good breakfast, terrible location. 10km away from the airport is not in the vicinity of the airport.

Dear valued guest, Thank you for taking the time to share your feedback about your recent stay at the Ibis Vienna Airport. We are pleased to hear that you enjoyed our breakfast and found the hotel to be satisfactory. However, we are sorry to learn that our location did not meet your expectations. While we are situated 10km from the airport, we aim to provide a convenient stay for travelers with easy access to the motorway. We appreciate your comments and will ensure that our location details are clearly communicated to future guests. Your feedback is invaluable in helping us improve. We hope you will consider staying with us again in the future. Best regards, Georg Pollerus Resident Manager Ibis Vienna Airport

Noisy and not as advertised

TripAdvisor rating 2.0/5

sabrinaMinn Business - TripAdvisor review

Not as advertised. Rooms were noisy; sound came from outside traffic, hallway chatter and Nextdoor rooms. The “room darking” shades have a large gap at the bottom which the parking lot lights shine into the room. The soap disperser next to the sink was full but did not work. Check is easy and WiFi works well.

Dear Valued Guest, Thank you for taking the time to share your feedback regarding your recent stay at Ibis Vienna Airport. We sincerely apologize for the issues you encountered and the inconvenience they caused. We regret to hear that the noise levels and the room conditions did not meet your expectations. We understand how important a quiet and comfortable room is for our guests, and we will address the soundproofing and the shade gap immediately. Additionally, we apologize for the malfunctioning soap dispenser and will ensure our maintenance team rectifies this issue promptly. On a positive note, we are glad to hear that you found the check-in process easy and the WiFi satisfactory. Your feedback is invaluable to us as it helps us improve our services. We hope to have the opportunity to welcome you back in the future, providing you with a more enjoyable and restful stay. Warm regards, Georg Pollerus Resident Manager Ibis Vienna Airport

Worst encounter I've had in a while

TripAdvisor rating 1.0/5

Andreea B TripAdvisor review

Disgusting behaviour from the concierge at reception on the night of 28/04/2024 at 4am. Went in with a 2 month old baby to use the baby changing facilities, all well and good, then my husband went in to get some hot water for baby's bottle, to which the man at reception said HOT WATER IS ONLY FOR GUESTS. Unfortunately, he made the whole situation very awkward, all we needed was water to FEED A 2 MONTH OLD BABY. "Family friendly" my a**. 🤮

Dear andreeab57, Thank you for taking the time to share your feedback. I am deeply concerned to read about your recent experience at our hotel, and I sincerely apologize for the distress it caused. Providing a welcoming and supportive environment for all guests, especially families with young children, is extremely important to us. It's clear we failed to meet our own standards this time. I assure you that we are taking this matter very seriously. We are currently investigating the incident to understand what happened and to ensure we implement measures to prevent similar issues. In the meantime, I would very much like the opportunity to make things right. Please contact me directly at h9320@accor.com or +43 1 7077011 so we can discuss this in more detail and ensure we address your concerns. Sincerely, Georg Pollerus (Resident Manager)

very far atrocious

Customer review rating 0.5/5

Anonymous Business - Confirmed reviews ALL

Receptionists are to shy they do not understand English

Dear Guest, Thank you for providing us with your feedback. We apologize if you encountered any difficulties with our receptionists during your stay. We strive to provide excellent service to all of our guests, and we take your comments seriously. We will address this matter with our reception team to ensure that they are adequately trained in English communication and are more confident in assisting our international guests. We appreciate your input and hope to have the opportunity to welcome you back for a more positive experience in the future. Best regards,

bad experience this time

Customer review rating 0.5/5

Alex Business - Confirmed reviews ALL

Not the first time stay in ibis Vienna airport, but this time the experience was really bad. No gel of shower in the room, bottle was empty. I was told this is normal… thank you ibis !!!

Dear Zhenquan Alex Z., Thank you for taking the time to tell us about your experience at the ibis Vienna Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

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Other web-users rate our hotel

  • 270 reviews 7.7/10 Location
  • 265 reviews 6.1/10 Room
  • 211 reviews 8.1/10 Service
  • 13 reviews 5.3/10 WiFi
  • 143 reviews 4.5/10 Comfort
  • 124 reviews 7.6/10 Cleanliness
  • 106 reviews 7.9/10 Breakfast
  • 106 reviews 4.6/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.