The Sebel Auckland Viaduct Harbour 4 stars

Customer review rating (ALL Rating) 4.1/5 934 reviews

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The Sebel Auckland Viaduct Harbour - Image 1
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The Sebel Auckland Viaduct Harbour - Image 3
The Sebel Auckland Viaduct Harbour - Image 4
85 89 Customs Street West, 1010 AUCKLAND, New Zealand

Description

Hotel extras

  • 24-hour reception

  • Central Auckland location

  • On-site parking

  • Planet 21 Bronze in favour of positive hospitality

Our accommodation(s)

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Hotel location

The Sebel Auckland Viaduct Harbour

85 89 Customs Street West
1010 AUCKLAND
New Zealand

GPS:-36.843578, 174.763219

Telephone
Fax +64 9 978 4099

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • 100% Non Smoking Property
  • Room service

Fitness center

Non contractual photo

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  934 reviews

TripAdvisor Rating  4.0/5  1,593 reviews

Customer review rating 5.0/5

Mark Business - Confirmed reviews ALL

The team at the front desk were fantastic. Warmly greeted and made to feel welcome.

Dear Mark, Thank you for your kind review. We are delighted to hear that you had a fantastic experience with our front desk team. Providing a warm and welcoming atmosphere is one of our top priorities, and it is wonderful to know that you felt greeted warmly and made to feel welcome. Your praise for our front desk team is greatly appreciated. We strive for excellence in all our interactions with guests, and it is rewarding to hear that our efforts made a positive impact on your stay. Thank you once again for your feedback and for choosing to stay with us. We look forward to welcoming you back in the future and continuing to provide you with excellent service. Kind Regards, Andrean Lim, Front Office Manager

Good stay

Customer review rating 5.0/5

Eric S. Business - Confirmed reviews ALL

Well located

Dear Eric, Thank you for your review. We are pleased to hear that you had a good stay with us and that you found our location to be well-situated. Our prime location is indeed one of our key features, allowing guests easy access to various attractions and amenities in the area. We are glad it contributed positively to your experience. Thank you for choosing to stay with us. We look forward to welcoming you back in the future for another enjoyable stay. Kind Regards, Andrean Lim, Front Office Manager

Central location and nice harbour view

Customer review rating 5.0/5

C. C. Couples - Confirmed reviews ALL

It was a good experience staying her from check in to check out. The location is central. It is near to the ferry terminal and Britomart Station. Rooms are relatively new and we got a free upgrade with a harbour view. Thank you the Sebel Team for the hospitality rendered to us.

Dear C., Thank you for taking the time to share your detailed review. We are thrilled to hear that you had a positive experience from check-in to check-out. Our team strives to provide a seamless and enjoyable stay for all our guests, and it is gratifying to know that we succeeded during your visit. Our central location is indeed a significant benefit, offering convenient access to the ferry terminal and Britomart Station, making it easy for our guests to explore the area. We're delighted that you found the rooms to be relatively new and well-maintained. The harbour view is one of our favorite features, and we're glad you enjoyed the complimentary upgrade that allowed you to experience it. We take pride in our hospitality, and it is wonderful to hear that our team's efforts made your stay special. Your appreciation is highly valued and motivates us to continue delivering exceptional service to all our guests. Thank you once again for choosing The Sebel. We look forward to welcoming you back on your next visit, and we hope to provide you with another memorable stay. Kind Regards, Andrean Lim, Front Office Manager

Great location and awesome staff!

Customer review rating 5.0/5

Scotty C. Business - Confirmed reviews ALL

It was a great stay from the check in, I felt like a valued customer! Well done!

Dear Scott, Thank you for your wonderful review. We are thrilled to hear that you had a great stay with us and felt like a valued customer from the moment you checked in. Our team takes great pride in providing exceptional service, and it is heartening to know that their efforts made a positive impact on your experience. Our location is indeed one of our strengths, and we are glad it contributed to your enjoyable stay. Thank you once again for your kind words and for choosing to stay with us. We look forward to welcoming you back for another exceptional visit. Kind Regards, Andrean Lim, Front Office Manager

Very good

Customer review rating 4.0/5

Steve Couples - Confirmed reviews ALL

Great staff but the room was needing a make over.

Dear Steve, Thank you for your review. We are pleased to hear that you found our staff to be great, as we strive to provide exceptional service to all our guests. However, we apologize for the condition of your room. We appreciate your feedback regarding the need for a makeover and the specific cleaning issue with the splashback on the stove. Your comments have been noted, and we will address these concerns with our housekeeping and maintenance teams to ensure improvements are made. Thank you for bringing this to our attention. We value your feedback as it helps us enhance our services and facilities. We hope to have the opportunity to welcome you back in the future for an even better stay. Kind Regards, Andrean Lim, Front Office Manager

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Other web-users rate our hotel

  • 717 reviews 8.7/10 Location
  • 848 reviews 6.1/10 Room
  • 547 reviews 8.5/10 Service
  • 55 reviews 4.2/10 WiFi
  • 346 reviews 5.4/10 Comfort
  • 194 reviews 4.6/10 Cleanliness
  • 158 reviews 3.6/10 Amenities
  • 150 reviews 4/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.