Novotel Setif 4 stars

Customer review rating (ALL Rating) 4.0/5 545 reviews

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Avenue De L Aln, Setif Centre, 19000 SETIF, Algeria

Description

Hotel extras

  • Downtown area

  • Free supervised car park.

  • Free WIFI

  • 470 m2 of meeting facilities.

  • Fitness area and swimming pool

Our accommodation(s)

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Hotel location

Novotel Setif

Avenue De L Aln, Setif Centre
19000 SETIF
Algeria

GPS:36.193248, 5.410686

Telephone
Fax +213 36 99 20 20

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

GOURMET BAR

Dine however you want, whenever you want. Enjoy simple, tasty, healthy and balanced cuisine at any time and satisfy all your cravings. Take a moment to relax in the restaurant, bar or terrace, or even in your room.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  545 reviews

TripAdvisor Rating  4.5/5  192 reviews

Certificate of excellence 2023

My Accor account did not get updated for the nights stayed at this hotel.

Customer review rating 2.5/5

Anonymous Business - Confirmed reviews ALL

Good location, clean room.

Dear obeid t., Thank you for taking the time to tell us about your experience at the Novotel Setif. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. concerning your points the necessary will be done very quickly At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Poor service, not comfortable

Customer review rating 0.5/5

Hocine B. Business - Confirmed reviews ALL

We decided to try Novotel for the first time despite many good hotel around Very disappointed as we were refused to bring-in food and drinks despite it was 23:00 and no food available in hotel,... Agent said it's the rule (never seen that anywhere in the world) so we had to fast until morning... So never come back again

Dear hocine B., Thank you for taking the time to tell us about your experience at the Novotel Setif. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Very noisy

Customer review rating 2.0/5

S-d Business - Confirmed reviews ALL

The team was very friendly and helpful. However the noise from other rooms is very disturbing during the night. Made it hard to sleep.

Dear Dina H., Thank you for taking the time to tell us about your experience at the Novotel Setif. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Very Disappointing

TripAdvisor rating 2.0/5

Scenic09841367838 Business - TripAdvisor review

It might be strange to rate this Novotel as poor and 2* after rating Novotel Tunis as 5* and amazing stay, but I was really disappointed with the quality of the room and service. First the night reception guy, who wasn’t there and kept me waiting for 5 minutes probably, was complaining about another guest to me at 4am after I had a long trip and all I wanted is a room and to sleep. When I got to the room it was smelling like cigarettes, but I was too tired to go down and ask to change. In the morning, I found hair on my bed, the sink was blocked and I found hair in the breakfast. It was extremely poor service. Probably the only good thing was the way the reception lady received my concern and directed to the manager who came right away and wanted to investigate, calling the staff to check the reason and apologized personally for the service. Just dear staff a comment, there is no need to speak in French with a fellow Algerian, like all Algerians in Algeria so please speak the local language, if you don’t know or want to speak Arabic, use English, the official international language. I speak five languages but I really like to speak my mother tongue when I visit my country.

Excellent stay

Customer review rating 5.0/5

Ahmed M. Couples - Confirmed reviews ALL

It was as usual extremely satisfied with my stay here, everything was superb.

Dear Ahmed M., We very much appreciate your comments regarding your stay at the Novotel Setif. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

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Other web-users rate our hotel

  • 140 reviews 9.7/10 Location
  • 253 reviews 6.5/10 Room
  • 692 reviews 9.3/10 Service
  • 5 reviews 5.6/10 WiFi
  • 195 reviews 7.4/10 Cleanliness
  • 139 reviews 8.4/10 Food
  • 115 reviews 6/10 Comfort
  • 97 reviews 7.1/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.