Mercure Box Hill Burford Bridge Hotel 4 stars

Customer review rating (ALL Rating) 4.1/5 812 reviews

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Mercure Box Hill Burford Bridge Hotel - Image 1
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At the Foot of Box Hill, RH5 6BX DORKING, United Kingdom

Description

Hotel extras

  • Outdoor heated swimming pool available to guests. Seasonally open.

  • Quiet location overlooking the tranquil River Mole and close to National Trust walks.

  • Onsite private parking available to guests.

  • Ideal for meetings, private functions and weddings for up to 180 people.

  • Emlyn's Restaurant offers hearty seasonal local dishes.

Our accommodation(s)

Hotel location

Mercure Box Hill Burford Bridge Hotel

At the Foot of Box Hill
RH5 6BX DORKING
United Kingdom

GPS:51.254146, -0.321841

Telephone
Fax +44 1306 880386

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

EMLYN RESTAURANT

Emlyn Restaurant is open to residents and non-residents alike. Overlooking the gardens, you can experience fine British contemporary cuisine in an exquisite setting. Al fresco dining is available in our beautifully landscaped gardens.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  812 reviews

TripAdvisor Rating  3.5/5  1,019 reviews

Good stay

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Staff are very friendly and helpful

Waste of money pool closed

TripAdvisor rating 1.0/5

Roving33516891356 TripAdvisor review

Feel sold short the pool is closed till July was only reason it was booked to enjoy the weather in a outside pool there wasn't anything saying this till I sent email complaining No heating or air con like it was advertised 1 small blow fan heater that smelt horrible when turn on The room was small with slope celling so lose 1 side where it drops down The toiletries was pretty much empty but was advertised so didn't take any with us Very noisy at night in the corridor with people walking past on floor boards and doors shutting The breakfast buffet was cold and had bacon and sausage mixed then tomatoes next to them the next one had beans and scrambled egg which was all mixed in each other wasnt very pleasant at all over all Total waste of money when all wanted was a nice relax and swim and bit of breakie

I am sorry you did not enjoy your recent stay with us, we have taken every effort to make the Lido Season clear across the internet, our website and as many third party sites as we can influence. I also sorry the air con did not appear to be working in your room, I appreciate this may have caused further inconvenience but had you brought it to attention during your stay we may have been able to resolve or arrange an alternative room. We maintain our toiletries at not less than 30% for guest comfort and the avoidance of waste. Our hot breakfast buffet is presented across a selection of buffet warmers, from time to time when in a rush guests spill one item into another section, when this is identified our staff move swiftly to resolve. In addition to the buffet, there is a breakfast menu available for those who have a little more time or prefer something fresh from the kitchen.

Well located, suited our needs

Customer review rating 5.0/5

Nick Couples - Confirmed reviews ALL

Warm welcome, friendly staff throughout. Breakfast was excellent

Dear Nicholas C., We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front office team

Peaceful

Customer review rating 5.0/5

Luke S. Solo - Confirmed reviews ALL

Everything was awesome. Wonderful location. Quiet and peaceful. Had a brilliant room and balcony. Very well maintained. Staff were brilliant. WiFi was a little bit laggy, and signal wasn’t always the greatest, (that could’ve been my provider though) but it was a very welcome break from social media. Food was also spot on. Overall extremely enjoyable place to stay and I definitely recommend it!

Dear Luke S., We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front office team

Pleasant stay

Customer review rating 4.5/5

Jp -. G. Business - Confirmed reviews ALL

Decent rooms, good breakfast in a quiet location

Dear Jason P., We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front office team

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Other web-users rate our hotel

  • 283 reviews 8.3/10 Location
  • 734 reviews 5.9/10 Room
  • 711 reviews 7.9/10 Service
  • 7 reviews 4.2/10 WiFi
  • 258 reviews 6.6/10 Breakfast
  • 255 reviews 5.2/10 Cleanliness
  • 186 reviews 9.3/10 Pool
  • 140 reviews 4.7/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.