Novotel Casablanca City Center 4 stars

Customer review rating (ALL Rating) 3.9/5 814 reviews

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Novotel Casablanca City Center - Image 1
Novotel Casablanca City Center - Image 2
Novotel Casablanca City Center - Image 3
Novotel Casablanca City Center - Image 4
Angle Zaid Ouhmad, Rue Sidi Belyout, 20190 CASABLANCA, Morocco

Description

Hotel extras

  • 4 meeting rooms for your conferences and seminars

  • Lounge restaurant with a modern design and international cuisine

  • Close to Hassan II Mosque, the ancient medina and the bazaars of Casablanca

  • Comfortable rooms overlooking the port of Casablanca

  • Make use of the fully equipped fitness center for moments of well being

Our accommodation(s)

Hotel location

Novotel Casablanca City Center

Angle Zaid Ouhmad, Rue Sidi Belyout
20190 CASABLANCA
Morocco

GPS:33.598417, -7.613917

Telephone
Fax +212 5224-66501

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

LE DELIGHT

The Lounge Restaurant is an inviting place where relaxation, gourmet food and comfort combine. Savour the finest gourmet cuisine while enjoying modern music. In a relaxed and luxurious setting, you will be charmed by our personal service.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  814 reviews

TripAdvisor Rating  3.5/5  1,911 reviews

Nice hotel

TripAdvisor rating 5.0/5

Ahmed F TripAdvisor review

I recently had a Gret expérience staying at Novotel ,and it was nothing short if exceptional,all thanks to the remarkable hospitality extended to me by staff member. Every aspect of this hôtel is exceptional ,service food and location.my 1 choice always

Dear Ahmed, I would like to thank you for choosing the Novotel Casa City Center. I appreciate that you take time to give us your positive feed back. I will not hesitate to share your comments with my whole team. I Hope we will have the pleasure of welcoming you in the very near future. sincerely.

Great location

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

Clean and comfortable rooms, great location, friendly staff

Dear Gita W., We very much appreciate your comments regarding your stay at the Novotel Casablanca City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Well located

Customer review rating 3.0/5

David L. Solo - Confirmed reviews ALL

Room wonderfull. Receptionists and restaurant staff indifferent and or distent. Food cold, tasteless and expencive

Dear Ian David L., Thank you for taking the time to tell us about your experience at the Novotel Casablanca City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Not expected from Novotal

Customer review rating 3.0/5

Chandra Business - Confirmed reviews ALL

* it’s looking of ibis quality we expected of Novotal but got hospitality like ibis * paper cups for coffee in the room * tiny water bottles * old kettle * poorest toiletry that’s also little * ordered food in dining but quality was not what we paid

Dear Chandra Prakash B., Thank you for taking the time to tell us about your experience at the Novotel Casablanca City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Worse hotel i ever stayed at

Customer review rating 0.5/5

Ali H. Solo - Confirmed reviews ALL

The worse hotel i ever stayed at. Firstly, the check in took more than 30 minutes, i was arriving late at night, exhausted when i get to the reception the staff does not even acknowledge that i was there, after standing there quite awhile i said i here to check in, the staff were busy talking to another guest that back and forth coming him however in a meantime the staff was free he would not even bother to serve me nor to inform me how long would i have to wait, approximately 45 minutes waiting to check in After a long haul flight in just extremely ridiculous. The room i was allocated to, the air conditioning is not working, i called the reception i was informed the staff will come and check, 1 hour waiting for that in a room like hell, the staff finally turned up and turn the AC off and off the left, all night i was sweating and could not sleep The next morning i went to the reception and informed the staff that i demanded to change room or i would like a refund, which the staff informed me rudely he can’t move me to another room just yet, i said when ?? He replied about 10am, at 1030 he called me that my new room is ready, the AC in the new room is not any better than the old one. The staff there seems racist if you’re not from Africa or white or at least speak French they will not treat you in a friendly manner. Go stay at an Upper class of Accor hotel brands where they staff have manner no matter where you come from.

Dear Ali H., Thank you for taking the time to tell us about your experience at the Novotel Casablanca City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

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Other web-users rate our hotel

  • 246 reviews 9.1/10 Location
  • 432 reviews 4.5/10 Room
  • 485 reviews 8/10 Service
  • 13 reviews 6.5/10 WiFi
  • 236 reviews 3.3/10 Cleanliness
  • 170 reviews 3.8/10 Breakfast
  • 149 reviews 4.4/10 Comfort
  • 133 reviews 4.1/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.