Mercure Perth 4 stars

Customer review rating (ALL Rating) 3.7/5 2,030 reviews

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10 Irwin Street, 6000 PERTH, Australia

Description

Hotel extras

Offering 24hr reception and room service, a tourist information desk and a car hire service desk, Mercure Perth is dedicated to providing the utmost in convenience and warm, friendly service. Other features include WIFI access and dry cleaning services.

Our accommodation(s)

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Hotel location

Mercure Perth

10 Irwin Street
6000 PERTH
Australia

GPS:-31.95676, 115.863106

Telephone
Fax +61 8 9221 3344

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.7/5  2,030 reviews

TripAdvisor Rating  4.0/5  2,326 reviews

Ok but Tired

Customer review rating 2.5/5

Gaz Couples - Confirmed reviews ALL

Needs a good lick of paint and the bathroom tiles need replacing.

Dear Gareth Thank you for taking the time to tell us about your experience at the Mercure Perth. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer. Please rest assured that we are taking the appropriate measures to address your concerns. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Brian McHenry General Manager

Bad internet connection and extension of stay didn’t go smoothly

Customer review rating 2.0/5

Chamara A. Business - Confirmed reviews ALL

Internet connection was really bad. The stay was extended but it was not recorded properly. The cleaners requested me to validate the extension. Went to the reception to realised that the extension has not been done and payment has not been taken.

Dear Chamara Thank you for taking the time to tell us about your experience at the Mercure Perth. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. We are about to embark on a full upgrade of our existing internet so we hope that this will alleviate these issues. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Brian McHenry General Manager

Great stay

Customer review rating 5.0/5

Drew Business - Confirmed reviews ALL

Staff were very accommodating and location was great.

Dear Drew We very much appreciate your comments regarding your stay at the Mercure Perth. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Brian McHenry General Manager

OK stay

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

Good size rooms and decent gym and pool facilities. Rooms are very outdated though and not overly clean. There was confusion between breakfast being included in my stay or not. Front desk said it was then when I arrived at breakfast my name wasn't on the list. Need to sort out your administration.

Dear Samuel We very much appreciate your comments regarding your stay at the Mercure Perth. It is always a pleasure to receive feedback. I agree we should definitely know who has breakfast included both at the restaurant and the front desk. I will address this with both departments, and I appreciate you letting me know. Thank you again for sharing your experience, and we hope to welcome you back to the Hotel in the future. Sincerely, Brian McHenry General Manager

Room not up to standard

Customer review rating 1.5/5

Jason S. Families - Confirmed reviews ALL

The room was very disappointing. Shower rail was rusty and flaking, fan in bathroom was full of dust and grime, hair in sink, doona was stained (looked like blood stain) that I discovered on morning of departure. Very disappointed with these aspects.

Dear Jason Thank you for taking the time to tell us about your experience at the Mercure Perth. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. I have noted your concerns, and I will have our housekeeping team review and rectify these issues. We appreciate your sharing your concerns, and we have an opportunity to welcome you back in the future. Sincerely, Brian McHenry General Manager

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Other web-users rate our hotel

  • 1,120 reviews 8.9/10 Location
  • 1,901 reviews 4.6/10 Room
  • 1,481 reviews 7.2/10 Service
  • 89 reviews 2.4/10 WiFi
  • 786 reviews 5.3/10 Comfort
  • 712 reviews 4.7/10 Cleanliness
  • 568 reviews 2.8/10 Amenities
  • 478 reviews 2.4/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.