Mercure Hotel Tilburg Centrum 4 stars

Customer review rating (ALL Rating) 4.3/5 1,600 reviews

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Mercure Hotel Tilburg Centrum - Image 1
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Heuvel 37, 5038 CP TILBURG, Netherlands

Description

Hotel extras

  • Swimming pool and infrared sauna for ultimate relaxation

  • GreenKey 'Gold' certified

  • Efteling Partner Hotel

  • Right in the middle of downtown

  • Several family rooms

Our accommodation(s)

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Hotel location

Mercure Hotel Tilburg Centrum

Heuvel 37
5038 CP TILBURG
Netherlands

GPS:51.557116, 5.090865

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
Near the property
  • Car park

Bar Mercure Hotel

Take the time to have a drink in our hotel's bar.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,600 reviews

TripAdvisor Rating  4.0/5  884 reviews

This Hotel is Terrific You Will Enjoy Everything About Your Visit

TripAdvisor rating 5.0/5

N8257IRlynnm Friends getaway - TripAdvisor review

From its prime location in the center of all the action in Tilburg, to the comfortable rooms with all the extras to make your visit easy, to the incredible breakfast buffet and other meals and drinks in the bar. Mercure is THE place to stay in Tilburg. Mercure is a quick walk from the train station, just down the street from the concert venue, in the plaza with lots of shopping and some of the best restaurants we have ever dined in. The views are wonderful as well. You will not be disappointed!

Dear, Thank you for your enthusiastic review! We're thrilled to hear that you thoroughly enjoyed your stay at Mercure Tilburg Centrum. It's fantastic to know that you appreciated our prime location, comfortable rooms, and the wide array of amenities available to make your visit effortless. We take great pride in offering a delightful breakfast buffet and a diverse selection of meals and drinks at our bar. It's wonderful to hear that you found them to your liking. Our central location, within walking distance from the train station and close proximity to the concert venue, indeed makes us a convenient choice for travelers. We're delighted that you were able to explore the nearby shopping plaza and experience some of the best restaurants in the area. Thank you for highlighting the wonderful views as well. We aim to provide our guests with a memorable experience, and we're delighted that we succeeded in doing so during your visit. We look forward to welcoming you back to Mercure Tilburg Centrum in the future for another fantastic stay! Warm regards, Ganna El Khatib, Customer Service

Nice spacious rooms. Central in Tilburg

Customer review rating 3.5/5

Linda Business - Confirmed reviews ALL

Nice room, empty fridge though. Would have been nice with some refreshments. Breakfast staff didn't have any uniform/name tag so when a young guy came up to me, dressed like any other guest and whispered what my room number was, it felt very off. It was not obvious this was breakfast staff. Would recommend name tags or at least a bit more proper dress code. That was very uncomfortable for all of us. Apart from that everything was great.

Dear Linda, Thank you for your valuable feedback. We are pleased to hear that you appreciated our spacious rooms and central location in Tilburg. We apologize for the inconvenience with the empty fridge in your room. The minibar in our Privilege rooms and suites are fully stocked with refreshing beverages. Typically, in these room types, we provide a selection of soft drinks in the minibar as an additional service for our guests. Regarding your experience with the breakfast staff, we offer our sincere apologies for any discomfort you may have experienced. We will ensure that our staff is identifiable with uniforms or name tags so that guests feel more comfortable and welcomed during their stay. We appreciate your suggestions and will use them to further enhance our service. We hope to have the opportunity to welcome you back in the future and provide you with a seamless and enjoyable experience. Best regards, Ganna El Khatib, Customer Service

Well located and a great stay

Customer review rating 5.0/5

Keith Business - Confirmed reviews ALL

I was only in Tilburg for one night on business but on arrival the hotel staff were friendly and very helpful. Room was clean, tidy and very comfortable. the hotel is ideally located central to all amenities. My first trip to Tilburg and very happy indeed with my accommodation.

Dear Keith, We're thrilled to hear that you had a great stay with us during your brief visit to Tilburg! Thank you for taking the time to share your positive experience. Our team strives to provide friendly and helpful service to all our guests, and we're delighted that you found our staff to be accommodating during your stay. It's wonderful to know that you found your room to be clean, tidy, and comfortable. Ensuring our guests' comfort is one of our top priorities, so it's fantastic to hear that you had a restful stay. Additionally, we're pleased that you found our hotel's location convenient for accessing all the amenities Tilburg has to offer. Being centrally located allows our guests to easily explore the city and make the most of their time here. Thank you for choosing to stay with us during your first trip to Tilburg. We hope to have the pleasure of welcoming you back in the future for another enjoyable stay. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. Kind regards, Ganna El Khatib, Customer Service

Good stay, great location

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

The lighting in the room/bathroom could be better, its very dark

Dear Lynne, We are thrilled to learn that you had a pleasant stay with us and found our location to be great! Your feedback means a lot to us as we continuously strive to enhance our guests' experiences. Regarding your comments about the lighting in the room and bathroom, we truly appreciate your input. We understand how important adequate lighting is for our guests' comfort and convenience. Rest assured, we are looking into ways to improve the lighting situation in these areas to ensure a brighter and more inviting ambiance for future guests. At Mercure Hotel Tilburg, guest satisfaction is our top priority, and your feedback helps us to identify areas where we can make improvements. We sincerely value your input and thank you for taking the time to share your thoughts with us. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience. Should you have any further suggestions or concerns, please do not hesitate to reach out to us. Thank you once again for choosing to stay with us. Kind regards, Ganna El Khatib, Customer Service

Noisy... new restaurant in hotel is bad

TripAdvisor rating 3.0/5

Walther P TripAdvisor review

It was 4 stars (noisy location), but now it is 3 stars. The rooms are the same (still noisy, bring plugs), but the restaurant has changed. Very slow service, inexperienced staff who are not visible (nor a manager), and cold food. Fortunately, there are many other nice restaurants in the area. Breakfast good.

Dear, We deeply regret to learn that your experience with us did not meet your expectations, resulting in a downgrade from 4 stars to 3 stars. I apologize for the disappointing experience you had at our restaurant during your recent stay. Your feedback is invaluable to us as we continuously strive to improve our services and ensure that all our guests have a pleasant stay with us. Providing attentive service and quality meals are priorities for us, and we regret that we fell short on this occasion. I would like to personally assist you further with the issues you encountered during your restaurant visit, as this does not meet the standards we aim to uphold. Could you please provide me with the date and time of your reservation at the restaurant? You can send your response via email to customerservice@mercure-tilburg.nl, and I will ensure that your feedback is addressed promptly and appropriately. Regarding the noise issue, we apologize for any inconvenience this may have caused. As a 4-star hotel nestled in the heart of Tilburg, we are committed to providing our guests with an exceptional experience. For those seeking a tranquil and comfortable retreat, we offer our spacious Privilege rooms located at the rear of our hotel. Our Privilege rooms are thoughtfully designed to offer our guests a serene environment away from any potential noise disturbances. With added amenities such as a filled minibar, , bathrobe and slippers, a bottle of Chaudfontaine water, a premium WiFi voucher, a selection of magazines, and complimentary access to our gym, our guests can relax and enjoy all the conveniences our accommodation has to offer. Once again, I apologize for any inconvenience caused, we value your patronage and hope to have the opportunity to regain your trust in the future. Kind regards, Ganna El Khatib, Customer Service

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Other web-users rate our hotel

  • 1,069 reviews 9.1/10 Location
  • 1,340 reviews 6.5/10 Room
  • 998 reviews 8.5/10 Service
  • 23 reviews 6.8/10 WiFi
  • 657 reviews 5/10 Comfort
  • 644 reviews 8/10 Breakfast
  • 521 reviews 6.5/10 Cleanliness
  • 266 reviews 2.7/10 Value

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