Swissôtel Sydney 5 stars

Customer review rating (ALL Rating) 4.3/5 7,252 reviews

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68 Market Street, 2000 SYDNEY, Australia

Description

Hotel extras

  • Newly refurbished five-star hotel in the centre of Sydney.

  • In the Central Business District, close to iconic landmarks and exclusive shopping

  • Heated outdoor pool and award-winning spa

  • Heritage-listed Blaxland Ballroom for events of up to 400 guests

  • Innovative restaurants serving seasonal Modern Australian cuisine

Our accommodation(s)

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Hotel location

Swissôtel Sydney

68 Market Street
2000 SYDNEY
Australia

GPS:-33.870635, 151.207363

Telephone
Fax +61 2 9238 8899

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Ten Stories

Ten Stories offers a range of locally sourced and seasonally inspired dishes. The menu is designed to take its diner on a culinary journey of flavour, color and texture with meals cooked from the heart and with the integrity of each ingredient in mind.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  7,252 reviews

TripAdvisor Rating  4.5/5  3,766 reviews

Good Location, But....

TripAdvisor rating 4.0/5

KitKat336 TripAdvisor review

My family and I had a good stay however there is room for improvements, i.e. the room that was allocated had a loose hinge given the door can still be closed and workable. I did not inform front desk of the matter, decided to overlook this. The toilet had a leaking pipe which seems to only leak in the evenings which made the floor quite wet. Aside from this, on the 3rd day of my visit while preparing to go down for breakfast, the door bell rang quite early around 7.45am, upon opening the door I was shocked to see the housekeeping waiting to clean the room. I admire the commitment of the attending staff in wanting to clean the room at such an early hour. Maybe, the attending housekeeping staff knew of the leaking pipe and wanted to clean it ASAP ( my best guess). Breakfast wise the spread was ok, unfortunately due to renovations works the orginal breakfast area , it was serve in one of the ballrooms, but was fortunate enough to visit it on the last day of my stay, spread wise is ok. Overall the stay as mentioned was good ( nice bed) room wise was big to accommodate 3 adults . The other plus point is it was close to transportation( Light rail and the metro) and eateries.

A perfect weekend get away

TripAdvisor rating 5.0/5

James P TripAdvisor review

I stayed overnight with my close friend to celebrate her birthday and the hotel spoiled us with a nice cake and wine. The staff from the concierge, the reception and housekeeping provided amazingly exceptional service. They really go above and beyond to make our stay very memorable. The hotel is fantastically nice, modern and clean. We will definitely come back and recommend it to our friends and family. Thanks so much Swizzotel Sydney.

Really good location and friendly staff

Customer review rating 4.0/5

Andrew F. Families - Confirmed reviews ALL

The only thing that let it down was a lot of the buffet items at Breakfast were cold so for the price you pay it was a bit disappointing.

Dear Mr. F., Warm greetings from Swissotel Sydney, and thank you very much for your loyalty with us. We very much appreciate your time and providing us with wonderful feedback regarding your stay at the Swissôtel Sydney. I am extremely sorry to hear that the breakfast experience you had was not at all as per your expectation and so as our standard. Mr. F., thank you for bringing this concern to our attention and rest assured that this will be directed to our relevant department to avoid from recurring again. Additionally, in regard to the queen size bed type request, unfortunately, we have only double size beds for twin bed room. Having said, we would like to thank you for your recommendation. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Deepa Kormocha Assistant Manager & Assistant Guest Experience Manager

Amazing location

Customer review rating 3.5/5

Azaia I. Families - Confirmed reviews ALL

Amazing location the lift was a absolute nightmare 5 to 10 min wait for lift that was out of order for over a week .

Dear Dr. I., Warm greetings from Swissotel Sydney, and thank you very much for your loyalty with us. We very much appreciate the time you took to provide constructive feedback regarding your stay at the Swissôtel Sydney. We are pleased to hear that our location has been a fantastic point for you. On the other hand, I would like to thank you for bringing our lift issue to our attention and really do apologise for the inconvenience the issue has caused you. We are aware of the recurrent issue, and a big project has been put into a plan to which the expertise are already working on it. Hopefully, we will be able to come up with a great news soon. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Deepa Kormocha Assistant Manager & Assistant Guest Experience Manager

Great stay

Customer review rating 4.5/5

Donovan S. Couples - Confirmed reviews ALL

Staff extremely friendly Upgrade due to the long flight ✈️. More than reasonable. Room is clean and the food was great 👍

Dear Mr. S., We very much appreciate your taking your time and providing us with wonderful feedback regarding your stay at the Swissôtel Sydney. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially to Saloni -Assistant Front Office Manager, who assisted with check-in. I am sure that this feedback will serve as an encouragement to all of our team as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Deepa Kormocha Assistant Manager & Assistant Guest Experience Manager

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Other web-users rate our hotel

  • 2,888 reviews 9.6/10 Location
  • 3,562 reviews 7.6/10 Room
  • 3,686 reviews 7.4/10 Service
  • 102 reviews 4.6/10 WiFi
  • 1,105 reviews 7.1/10 Cleanliness
  • 896 reviews 6.5/10 Breakfast
  • 552 reviews 5.4/10 Value
  • 415 reviews 7/10 Bar

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