Sofitel Legend The Grand Amsterdam 5 stars

Customer review rating (ALL Rating) 4.8/5 2,739 reviews

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Description

Hotel extras

  • Relaxing Sofitel Spa and Sofitel Fitness

  • Peaceful Garden Terrace, our hidden gem!

  • 44 suites, including Butler Service

  • 19 meeting rooms, including 5 listed as historical monuments

  • Located in the city center, enjoy our legendary historical tour

Our accommodation(s)

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Hotel location

Sofitel Legend The Grand Amsterdam

Oudezijds Voorburgwal 197
1012 EX AMSTERDAM
Netherlands

GPS:52.371132, 4.89531

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  2,739 reviews

TripAdvisor Rating  4.5/5  3,807 reviews

Certificate of excellence 2024

Good, but not good for a 5-star hotel

TripAdvisor rating 3.0/5

travelreluctant TripAdvisor review

It is a beautiful hotel, and it is situating close to most places one would want to see in Amsterdam. We had a junior suite which was roomy and clean. The main problem, however, was the bed: it was singularly uncomfortable for two people to sleep on. The mattress had something on top of it, under the sheets, but whatever it was, it was uneven and thicker in the middle than at the edges on the bed. We could not rest well in the night and woke up with back pain in the morning. Less important problems, but still annoying: very little light in the room, and not immaculate room service. On our second day my pajamas were thrown crumpled on our suitcase rather than neatly folded and left on the bed, and I had to call the "butler" to ask for coffee pods for the coffee machine. All of these problems (except for the bed) are easy to ignore, but for a 5 star hotel with about $1,000 per day price tag it is disappointing. I also thought the "butler service" was really a gimmick, the hotel would do good to eliminate this fake luxury item.

Beautiful hotel with young staff & outdated tech

Customer review rating 4.0/5

Barbara F. N. Couples - Confirmed reviews ALL

The Sofitel Legend the Grand in Amsterdam is a beautiful hotel in a great part of town. The staff is very friendly but some are inexperienced in customer service. The service at breakfast is inadequate with so many customers. The in-room technology is outdated. The wifi is very slow and there are no smart TVs so it is difficult to stream any shows. There is limited outlets to charge devices. Besides these glitches I would recommend the Grand. We had a lovely room with a spacious living room.

excellent location in Amsterdam, well within walking distance of all highlights etc of the city.

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

The staff at The Grand were extremely obliging and helpful, particularly on reception.

Dear Ms R., We very much appreciate your comments regarding your stay at the Sofitel Legend The Grand Amsterdam. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emmy Stoel General Manager

位置很好,酒店比较古色古香,但升级到的房型比较一般。

Customer review rating 4.0/5

Harry W. Solo - Confirmed reviews ALL

The experience was fine. I was upgraded (since I booked through Amex FHR and I am a gold ALL member) to a canal-facing room. I believe without my specific request during check-in, there might not have been an upgrade. Apart from that, the personnel was welcoming, and the stay was pleasant.

Dear Huai W., Thank you for taking the time to share your feedback following your recent stay with us - we appreciate your detailed comments. I sincerely regret that your overall experience did not meet your expectations. Your feedback helps us identify areas for improvement (e.g room key validity, expanding food choices, speed of service, etc) and we value your perspective. We will take your feedback into account to enhance our guest experience. We hope to have the opportunity to welcome you back again in the future. Please do not hesitate to contact us directly so we can provide you a more impressive experience. Thank you again for staying with us and sharing your thoughts. Sincerely, Patricia Herrera Guest Relations Officer

Great service

Customer review rating 5.0/5

Gp Friends - Confirmed reviews ALL

Great location as a starting point. Close to almost everything. Very picturesque canal spot with more of the same nearby.

Dear Mr P., We very much appreciate your comments regarding your stay at the Sofitel Legend The Grand Amsterdam. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emmy Stoel General Manager

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Other web-users rate our hotel

  • 689 reviews 9.5/10 Location
  • 910 reviews 8.2/10 Room
  • 1,502 reviews 9.3/10 Service
  • 7 reviews 2.6/10 WiFi
  • 402 reviews 8/10 Comfort
  • 392 reviews 9.1/10 Breakfast
  • 354 reviews 8/10 Food
  • 336 reviews 9.2/10 Vibe

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