Mercure Bristol Grand Hotel 4 stars

Customer review rating (ALL Rating) 3.5/5 984 reviews

Best price
guarantee
Mercure Bristol Grand Hotel - Image 1
Mercure Bristol Grand Hotel - Image 2
Mercure Bristol Grand Hotel - Image 3
Mercure Bristol Grand Hotel - Image 4
Broad Street, BS1 2EL BRISTOL, United Kingdom

Description

Hotel extras

  • Newly renovated Grade II listed building from 1856

  • Home to the largest ballroom in the city centre

  • Home to the bee-themed Keepers restaurant & bar

  • Private Hotel Car Park

  • Within walking-distance of main amenities

Our accommodation(s)

Hotel location

Mercure Bristol Grand Hotel

Broad Street
BS1 2EL BRISTOL
United Kingdom

GPS:51.455372, -2.593519

Telephone
Fax +44 117 922 7619

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

KEEPERS KITCHEN AND BAR

Eat, drink and unwind, morning, noon and night at Keepers Kitchen and Bar. Soak up the atmosphere and experience a twist on traditional British cuisine with an imaginative menu that also features homegrown honey sourced from a hive on the hotels roof.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.5/5  984 reviews

TripAdvisor Rating  3.0/5  1,515 reviews

Great location

Customer review rating 5.0/5

Steve M. Solo - Confirmed reviews ALL

I always use The Grand Hotel when in Bristol. Great location, lovely staff , clean rooms .

Hey there, Steve! Thrilled to see your positive feedback. Thanks for sharing your experience with us. We are delighted that everything met your expectations during your stay with us. We hope you choose to come back on any future trips you make to Bristol. Best wishes, Mahesh, General Manager

Disappointed for a change

Customer review rating 2.0/5

Nick L. Couples - Confirmed reviews ALL

My wife and I have been regular visitors to Bristol, staying at The Mercure and The Grand Hotels. After 4 super previous stays at The Grand, this stay way a disappointment. The room was very small for a standard double room. Being high in the building an in the roof section, we found the room getting warm, so decided to open the sash window to let in some fresh air. Sadly the sash would not stay open without being propped by a coat hanger. The window was also extremely dirty and mouldy. In the early hours of the morning we were woken by the sound of seagulls screeching and running around on the roof. When we reported the issues to the reception staff the reply was "we are sorry about that" and "you're not the first to say that". As you must agree, a disappointing response to receive. After looking forward to this stay for my wife's birthday for several weeks, it took the shine off our weekend.

Hi Nick, Thanks for taking the time to share your feedback. It's great to hear you appreciated our simple booking process; we aim to make this as smooth as possible. However, it seems we've missed the mark during your recent visit; we hope it didn't affect your wife's birthday too much. Our rooms are designed to maximize comfort and style, I'm sorry to hear that wasn't your experience this time around, and will be sure to address this with our team. The seagulls, while part of our city's charm, can indeed be quite the early birds, and I understand how this could disrupt a peaceful night's sleep. On a lighter note, I'm glad that our location in the city center offered you the convenience and proximity to Bristol's vibrant shopping and cultural scenes. We hope that you will return in the future so that we can make it up to you. All the best, Mahesh, General Manager

Just a great hotel in a very good location

Customer review rating 4.5/5

Paul G. Business - Confirmed reviews ALL

A quiet room, very clean and well furnished. The only criticism that I have is that the lights are quite dim and can't be brought up to a high light to see things in the room clearly, but that's otherwise. Staff were efficient and explained everything well.

Dear Paul, Thank you for your kind feedback. We're thrilled to hear you found your room quiet, clean, and well furnished – that's just how we like things to be for you! Our team always aims to be efficient and provide clear explanations, so it's great to know we hit the mark for you. Regarding the lighting, we appreciate your feedback and will look into how we can brighten things up. We're all about making sure you see the beauty of your room in the best light! We hope to have the opportunity to welcome you back for an even better experience in the future. Kind regards, Mahesh, General Manager

Tatty old hotel

Customer review rating 2.0/5

Bradley Business - Confirmed reviews ALL

The first room I was given was damp (plaster bubbling) with a broken window.

Hi Bradley, Thanks for finding the time to share your feedback with us. It’s a shame to hear your stay didn’t quite hit the mark. While our 2016 makeover gave the place a spruce up, sometimes things slip through the net. Rest assured, we're on it, to make sure every nook and cranny is as spick and span as our guests deserve. Also, if the room's not up to scratch, we're quick to jump to action – just like we did with your room change. Regarding our receptionist, we usually pride ourselves on our team’s friendly attitude, and we’ll be sure to remind them of our expectations to ensure every guest receives a warm welcome. We hope that you will return in the future for a more enjoyable stay. Cheers, Mahesh, General Manager

Great location, standard room

TripAdvisor rating 3.0/5

neilwT7596CU TripAdvisor review

Small room but had everything that we needed. It would feel cramped for more than 1 night. Great location for anything in around Bristol city centre. Bed was comfortable and the free safe was appreciated. Water pressure on the shower was poor. Biggest complaint is on floor 5 of the car park, there is a sign stating £15 for parking overnight. I was charged £17. When I queried on checking in I was told that £17 was correct and the signs hadn't been updated. No apology or comment for the sign. Strange customer service. For a small amount I wasn't arguing on this. I noticed on return to my car, £17 was stated on some signs and £15 on others. This really needs rectifying.

In partnership with TripAdvisor

Other web-users rate our hotel

  • 1,789 reviews 8.9/10 Location
  • 2,654 reviews 4.8/10 Room
  • 1,696 reviews 7.6/10 Service
  • 27 reviews 5.6/10 WiFi
  • 1,418 reviews 3.7/10 Comfort
  • 922 reviews 4.1/10 Cleanliness
  • 814 reviews 4.6/10 Amenities
  • 683 reviews 6.1/10 Breakfast

Powered by Trustyou

Our other establishments nearby

All our hotels in Bristol

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.