Hotel - Mercure Dartford Brands Hatch Hotel & Spa
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Mercure Hotel

Mercure Dartford Brands Hatch Hotel & Spa

Brands Hatch 
DA3 8PE  DARTFORD
UNITED KINGDOM

67 reviews
TripAdvisor Rating Based on 67 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Dry cleaning / Ironing

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)

Catering

  • 1 restaurant(s)
  • 3 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 0:00-0:00
    • Opening hours : Week-end 0:00-0:00

Business services

  • 18 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

Classic rooms include one double bed, TV, free unlimited WiFi, en suite bathroom with toiletries, a hairdryer, tea and coffee making facilties.Superior rooms include two single beds, TV, free unlimited WiFi, en suite bathroom with toiletries, hairdryer, tea and coffee making facilties.

  • 121 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Trouser press in room
    • Telephone
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • Manual temperature control
    • Crib on request
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

Our customer reviews for Mercure Dartford Brands Hatch Hotel & Spa

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating3.5/5 Based on 67 reviews
lindsayt983 2017/05/19
« Spoiled by the food. »

Comfortable, clean room and could not fault housekeeping. Reception also very helpful. However, one of the worst breakfasts we have eaten and dinner very disappointing and service in the restaurant not great. Overrun with British Gas staff, so maybe the food appealed to them. Probably good if you like the burger and chips sort of dining. We ate out the second night at a very good Indian down the road in West Kingsdown. Would have been 4 stars but for the food.

, Manager at Mercure Dartford Brands Hatch Hotel & Spa, responded to this review

Dear Lindsay, Thank you for your feedback - it is more than appreciated. I have just sent you an email in regards to your overall experience and comments. I am sure we will find solutions for all. Have a great Sunday! Kind regards, Adrian Adrian Charowski Rooms Division Manager

Brian M 2017/05/02
« Motor Town »

When I arrived I realised that there was no lift to the upper floor. I asked at reception whether there as a lift that I could use for my heavy bags (I am 74 and travel alone) but the reply was 'No' There was no offer for one of the young staff to take my bag. The room was large and comfortable, very well designed and functional. However I think it is dangerous that there is no way of teadying oneself when getting out of the bath, no rail or handles to hold at all. Staff seemed very dissinterested in replies to any questions.

, Manager at Mercure Dartford Brands Hatch Hotel & Spa, responded to this review

Dear Brian, Thank you for praising our product (new rooms being refurbished few weeks ago) - I am glad that we have made your stay comfortable. In regards to the behaviors - I truly do apologize that we did not manage to host you up to your expectations. Your review will be certainly shared with the Teams as this is not a level of service which we are keen on providing. We all hope to see you again! Kind regards, Adrian Adrian Charowski Rooms Division Manager

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