Mercure Exeter Rougemont Hotel 4 stars

Customer review rating (ALL Rating) 4.0/5 610 reviews

Best price
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Mercure Exeter Rougemont Hotel - Image 1
Mercure Exeter Rougemont Hotel - Image 2
Mercure Exeter Rougemont Hotel - Image 3
Mercure Exeter Rougemont Hotel - Image 4
Queen Street, EX43SP EXETER, United Kingdom

Description

Hotel extras

  • Located opposite Exeter Central train station. Within walking distance to the Cathedral.

  • Central location near the High Street, Exeter Underground Passages and University.

  • 6 dedicated meeting rooms accommodating up to 250 guests

  • Wedding facilities capable of accommodating 250 guests

  • The hotel offers limited onsite private parking. Subject to availability.

Our accommodation(s)

Hotel location

Mercure Exeter Rougemont Hotel

Queen Street
EX43SP EXETER
United Kingdom

GPS:50.72575, -3.533418

Telephone
Fax +44 1392 410237

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

DRAKES

Our restaurant serves modern British and European cuisine with an extensive selection of wines from our Flavours from the Cellar collection.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  610 reviews

TripAdvisor Rating  3.5/5  887 reviews

Very over priced for standard of room.

TripAdvisor rating 3.0/5

GrandTour482890 TripAdvisor review

Stayed at this hotel last Saturday. Paid over £200 for 1 night and was hugely disappointed with the standard of the room. Decor was extremely basic. Rooms looked tired and in desperate need of updating. Rust stains around taps in the bath, furniture very dated and entire room felt very ‘tired’. Was, quite frankly, shocked at how basic room felt for the price we paid. Breakfast was nice but didn’t make up for the poor quality of room. Next time will use Premier inn. Better standard of room for half the price. Disappointed.

Aprils stay

Customer review rating 5.0/5

Adrian B. Business - Confirmed reviews ALL

Like to hotel so close to Central station at Exeter.

Dear Adrian We very much appreciate your comments regarding your stay at the Mercure Exeter Rougemont Hotel. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Mark Postlethwaite General Manager

You can do better

TripAdvisor rating 2.0/5

Fat-Joe001 Families - TripAdvisor review

In my opinion this place really has nothing to offer. Nobody to assist with your luggage. You cannot charge anything to your room. Despite saying that there's a laundry service here, there isn't. Some of the staff are very friendly and personable and some need an urgent attitude adjustment. Just plain rude. They claim that it's had a recent refurbishment but personally I see no evidence of it. Carpet on the stairs is threadbare, the table in our room is very rickety and needs some love, glue and varnish. There's a phone in our room but no dedicated numbers, and no instructions on how to use it. Definitely wouldn't stay here again.

Dear Fat-Joe001 Thank you for taking the time in letting us know about your recent experience staying with us in Exeter. We are disappointed to read of your concerns and wish to confirm that we can assist with luggage assistance to our guests, however we will investigate your comments with the team so that we may address accordingly, any additional concerns regarding staff please do reach out to the hotel direct so that we may again take all necessary steps to prevent future occurrence. The hotel has a planned maintenance and refurbishment programme including the accommodation and dining spaces and appreciate the concerns been raised so that we may remedy. Kind Regards Mark Postlethwaite

Great stay

Customer review rating 5.0/5

Kemal C. Business - Confirmed reviews ALL

Well look after

Dear Kemal We very much appreciate your comments regarding your stay at the Mercure Exeter Rougemont Hotel. It is always a pleasure to receive positive feedback and I will share your comments with our team, notably Rachel and Sage as I am sure that this feedback will serve as an encouragement to all of our staff. I hope that the handover went well and we look forward in working together in the future. Once again thank you again for sharing your experience, and we hope to see you again sometime in the future. Kind Regards Mark Postlethwaite General Manager

Dirty

Customer review rating 1.0/5

Becky S. Couples - Confirmed reviews ALL

The hotel itself is very nice ,staff were good and it's location great . But our room was very dirty,the lamps didn't work and no tea was provided.

Dear Becky Thank you for taking the time to tell us about your experience at the Mercure Exeter Rougemont Hotel. However I wish to apologise that your experience did not meet your expectations on this occasion. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Following my response to you via Booking.com, please rest assured that we will be taking the appropriate measures to address the service issues regarding the tea, and have shared the review again with the Housekeeping team, any further specific information will be shared with them also so that we may prevent future occurrence. Once again we appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards Mark Postlethwaite General Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 1,083 reviews 8.9/10 Location
  • 1,471 reviews 5.7/10 Room
  • 1,029 reviews 8.2/10 Service
  • 10 reviews 8.2/10 WiFi
  • 758 reviews 5.2/10 Comfort
  • 554 reviews 4.6/10 Cleanliness
  • 493 reviews 5/10 Amenities
  • 423 reviews 6.6/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.