Pullman Kuala Lumpur City Centre - Hotel & Residences 5 stars

Customer review rating (ALL Rating) 4.3/5 5,820 reviews

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Description

Hotel extras

  • Impeccable friendly guest service

  • Specialty restaurants for the adventurous traveler

  • Stunning landscaped terrace

  • Located in the Golden Triangle near shopping and entertainment

  • Close to luxury boutiques and KL tourist attractions

Our accommodation(s)

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Hotel location

Pullman Kuala Lumpur City Centre - Hotel & Residences

4 Jalan Conlay
50450 KUALA LUMPUR
Malaysia

GPS:3.15013, 101.7145

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  5,820 reviews

TripAdvisor Rating  4.0/5  492 reviews

Certificate of excellence 2024

Room service was abit disappointing

Customer review rating 3.0/5

T. K. M. Business - Confirmed reviews ALL

I am fairly disappointed when I just arrived that evening. Called the room service 950pm and no one picks up. Operator tried and cannot get any response too. Operator promised to get room service called back but no one called back. First time I seeing such low level of service. In the end, room service received my call at about 10-15mins later.

GOOD LOCATION

Customer review rating 3.5/5

Anonymous Friends - Confirmed reviews ALL

THE ADJUSTMENT OF THE ROOM AIRCONDITION FIN IS FACING DIRECTLY TO THE BED WHICH MAKE IT UNCOMFORTABLE TO SLEEP ( TOO COLD ). YOU MUST MAKE ADJUSTMENT THE FIN FACING TO THE OPPOSITE OF THE BED.

Dear Valued Guest, Thank you for taking the time to review your most recent stay with us. We appreciate your comments in regards to the positioning of the air conditioning vents as well as the reception team as it will help us to continually improve our guests experience. Thank you for choosing Pullman KLCC Hotel & Residences. We do hope you choose to come and visit us again in the future. Kind regards, Devi.C Guest Experience

Love the location and breakfast taste

Customer review rating 2.5/5

Angela Business - Confirmed reviews ALL

Slow frontdesk check in, room lighting so dark. No extra bed even we paid it, after we requested they add on but all the amenities not for 3 too. Delicious breakfast and love location too

long waiting

Customer review rating 2.0/5

Anonymous Families - Confirmed reviews ALL

to long waiting get the room . until 5 pm doesnt get the room and no confirmation from reception . check in process also slow the reception even though the hotel was not busy.

1st night rain water leaks into our room after it was raining heavily after checked in an hour later. When just cheked in at 11.30pm.

Customer review rating 2.5/5

Jen K. Families - Confirmed reviews ALL

Reception was clear and fast when check in and check out. Room was clean, but the bedding or bed protection was thin so it make the bed felt hard. Hope hotel will take action to change to thinker.

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Other web-users rate our hotel

  • 3,520 reviews 9.6/10 Location
  • 4,362 reviews 7/10 Room
  • 4,143 reviews 7.8/10 Service
  • 121 reviews 3.8/10 WiFi
  • 1,951 reviews 7.7/10 Breakfast
  • 1,727 reviews 6.7/10 Cleanliness
  • 1,172 reviews 6.1/10 Amenities

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