Mercure London Hyde Park Hotel 4 stars

Customer review rating (ALL Rating) 4.0/5 863 reviews

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Mercure London Hyde Park Hotel - Image 1
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8-14 Talbot Square, Paddington, W2 1TS LONDON, United Kingdom

Description

Hotel extras

  • An ALLSAFE Clifton certified hotel

  • All rooms feature a voice-controlled virtual concierge with AI technology

  • In-house bar & restaurant serving authentic Italian dishes

  • 65 metres from Paddington Station with a 15-minute Heathrow Express airport connection

  • Business and leisure facilities including meeting rooms for up to 30 guests and a gym

Our accommodation(s)

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Hotel location

Mercure London Hyde Park Hotel

8-14 Talbot Square, Paddington
W2 1TS LONDON
United Kingdom

GPS:51.515033, -0.174291

Telephone
Fax +44 20 7341 7676

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Bella Italia Paddington

All day dining open for breakfast, lunch and dinner each day. Our restaurant is the perfect place to relax and refresh with a warm atmosphere, exceptional service and a selection of delicious Italian dishes. Bringing Classic Italian Food to London.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  863 reviews

TripAdvisor Rating  4.0/5  1,006 reviews

Certificate of excellence 2024

Friendly and helpful staff, good location

Customer review rating 4.5/5

Peter Business - Confirmed reviews ALL

Friendly and helpful staff, good location, room clean and well equipped

Dear Peter S., Thank you for your positive review. We are delighted to hear that you had a pleasant stay with us. Our team strives to provide friendly and helpful service, and it’s wonderful to know that their efforts were appreciated. We’re also glad to hear that you found our location convenient and our rooms clean and well-equipped. We look forward to welcoming you back in the future. Thank you for choosing to stay with us. Kind Regards, Imed Chikhaoui

Well located close to Paddington Station

Customer review rating 5.0/5

James Couples - Confirmed reviews ALL

We stayed at the Mercure London Hyde Park Hotel for a few days in late April. It is small hotel, comfortable and well located with good transpot links to LHR and to Central London. It is good value for money, the staff are pleasant and accomodating. We will stay there again.

Dear Stuart James G., Thank you for taking the time to share your positive experience at the Mercure London Hyde Park Hotel. We are delighted to hear that you found our location convenient, close to Paddington Station and with good transport links to LHR and Central London. We are pleased to know that you found our hotel comfortable and good value for money. Our staff will be particularly happy to hear your kind words about their pleasant and accommodating service. We look forward to welcoming you back on your next visit. Thank you once again for choosing to stay with us. Kind Regards, Imed Chikhaoui

Lovely hotel

Customer review rating 4.5/5

Gavin Couples - Confirmed reviews ALL

Arrived early so I could leave my luggage to be told my room had been upgraded which was a nice surprise. The reception staff were very polite and helpful and secured my luggage ready for when I checked in after a day sightseeing. The staff were friendly and the was clean and comfortable. A very pleasant stay.

Dear Gavin S., Thank you for your wonderful review! We’re delighted to hear that you had a pleasant stay at our hotel. It’s great to know that our staff’s politeness and helpfulness made a positive impression on you. We strive to provide excellent service, and your comments affirm the hard work we put in every day. We’re also pleased that you appreciated the room upgrade and found your room to be clean and comfortable. Your satisfaction is our top priority. Once again, thank you for your kind words. We look forward to welcoming you back on your next visit. Kind Regards, Imed Chikhaoui

Good location, poor customer service

Customer review rating 1.5/5

Patrick B. Couples - Confirmed reviews ALL

Our last night a fuse was blown in our room. Instead of moving us to another room immediately, we had to wait an hour for the staff to attempt to fix the problem and only have after trying to fix the problem were we moved. This happened at 10pm at night and we needed the outlets to work to be able to charge our phones. We only needed the new room for one night of sleep so I think we should have been moved immediately.

Dear Patrick B., We understand the inconvenience you experienced in your room due to the unexpected maintenance issue. It’s important to note that our team did their utmost to resolve the issue promptly. Despite being fully booked, we managed to move your room and even arranged for another guest to be accommodated in a different hotel. Maintenance issues are unforeseen and can occur without prior notice. Our team’s response was aimed at rectifying the problem as quickly as possible to minimize any disruption to your stay. We understand that you needed the outlets to charge your phones and we did our best to meet your needs in a timely manner. Your feedback is valuable to us and we will continue to strive to improve our services. We hope that despite this incident, you were able to enjoy the good location of our hotel. Kind Regards, Imed Chikhaoui

Excellent stay

Customer review rating 4.5/5

Robert G. Couples - Confirmed reviews ALL

From reception to room a great stay

Dear Robert G., We very much appreciate your comments regarding your stay at the Mercure London Hyde Park Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Imed Chikhaoui

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Other web-users rate our hotel

  • 667 reviews 9.8/10 Location
  • 950 reviews 6/10 Room
  • 771 reviews 8.1/10 Service
  • 11 reviews 8.1/10 WiFi
  • 559 reviews 3.8/10 Comfort
  • 296 reviews 6.7/10 Cleanliness
  • 220 reviews 8/10 Breakfast
  • 6 reviews 9.2/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.