Hotel - Mercure Vienna First
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Mercure Hotel

Mercure Vienna First

Desider Friedmann Platz 2 
1010  VIENNA
AUSTRIA

373 reviews
TripAdvisor Rating Based on 373 reviews
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From 126.00 EUR Non member rate
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Select your dates 126.00 EUR
Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
  • Parking (Nearby)
    • Public outdoor parking (Paying, Nearby)
    • Public indoor parking (Paying, Nearby)
    • Well-lit parking (Paying, Nearby)
  • 100% non-smoking hotel
  • Air Conditioning
  • WIEN SCHWECHAT

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
  • Parking (Nearby)
    • Public outdoor parking (Paying, Nearby)
    • Public indoor parking (Paying, Nearby)
    • Well-lit parking (Paying, Nearby)
  • 100% non-smoking hotel
  • Air Conditioning
  • WIEN SCHWECHAT
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Currency exchange
  • Porter
  • Concierge

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Opening hours : Week 00:00-24:00
    • Opening hours : Week-end 00:00-24:00

Business services

  • Self service business centre
  • Copy/print service available
See all services

Our rooms

The hotel has 49 non-smoking rooms. Choose between Standard and Privilege Rooms and the Executive Suite. All rooms feature a functional desk, free WIFI and coffee and tea-making facilities.

  • 49 rooms
  • 100% non-smoking hotel
  • Extra bed in room for child
    • 220/240 V AC
    • Air conditioning
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Our customer reviews for Mercure Vienna First

TripAdvisor Certificate of Excellence

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating4.5/5 Based on 373 reviews

Andrea H 2016/11/26
« Great location »

I spent one night at the Mercure Vienna First and found it to be just what I needed for my stay in Vienna. The location is perfect and the staff are amazing. I didn't have a closet in my room and the room was small but the price, location and helpful staff out weighed living from a suitcase. Highly recommend

KAllabauer, Leiter Gästebetreuung at Mercure Vienna First, responded to this review

Dear Mercure Guest! Thank you for taking the time to post your great feedback here on TripAdvisor. We could not be happier to read that we were able to make your stay with us memorable. Thank you for recognizing our staff members. They take pride in all they do and it is always motivating for them to receive such kind comments as yours. We appreciate your lovely words and look forward to your future visits! Best regards from Vienna Kerstin Allabauer Front Office Assistant Manager

Rodrigo J 2016/09/19
« Great location in beautiful Vienna »

This was my first time in Vienna and I love it. Even it was for business, the stay at the Vienna First made me feel is I was on holidays. Its central location allowed me to walk to intresting places. Unfortunate an early check-in was not possible but they welcome me with an hospitality drink.

KAllabauer, Leiter Gästebetreuung at Mercure Vienna First, responded to this review

Dear Mercure Guest! Thank you for this amazing feedback regarding your recent stay at Mercure Vienna First. It is great to read how much you enjoyed it! It is an honor to us your felt like being on holidays with us. We are thrilled! We very much appreciate your great comments about your time in Vienna and that you could obviously enjoy our excellent location right in the Viennese city center. We are happily looking forward to welcoming you again. Best regards from Vienna Kerstin Allabauer Front Office Assistant Manager

davew23m 2016/08/02
« Vienna »

This is a beautifully appointed boutique hotel. Personalised attention was evident at every stage. The hotel is centrally located and we were afforded excellent service at every level. Breakfast reflected an emphasis on quality rather than just providing quantity.

KAllabauer, Leiter Front Office at Mercure Vienna First, responded to this review

Dear Mercure Guest, reading your feedback is keeping us smiling! Thank you very much for your fantastic feedback! We are delighted to hear that you`ve enjoyed your time in Vienna and in our hotel! We are looking forward to welcoming you again! Kind regards from beautiful Vienna Katharina Moustakas Front Office Manager

282visitor 2015/09/18
« Perfect location »

The hotel is in a perfect location to enjoy Vienna. It was so easy to walk to sites and restaurants. The staff at the hotel could not have been more helpful. The room was not the largest, but it was sufficient. We spent our time outside the room anyway.

Florian F, Front Office Manager at Mercure Vienna First, responded to this review

Dear guest, we very much appreciate your comments regarding your stay with us. It is always a pleasure to receive positive feedback. We will share your comments with the entire team. Your feedback will serve as an Encouragement to all of our staff as we strive to continuously improve the quality of our services. We are happily looking forward to welcoming you another time! Warm regards from sunny Vienna Katharina Moustakas Front Office Manager

tgta 2015/08/15
« Seems to be a hotel for training staff »

We were upgraded when we checked in as I was a gold member and I thought this is going to be a great stay but it was downhill after that. The air conditioning in the room did not work and with Vienna having one of the hottest summer of the last decade with the temperature hitting 38 degrees, air conditioning was a necessity. In complaining the next day, we were told it would be looked into when we get back from our sofpghtseeing. When we got back we were told it could it be fixed as there was a part missing but we could not change rooms as the hotel was full!! So we stayed 4 nights without air conditioning and I could not sleep for most of the nights. The last night was slightly better as we were given a table fan. Also there were other problems which led us to believe the hotel was being used to train the staff. The hotel did not have good maps and were told to go to the sister hotel which was 50 meters away, just round the corner. Same for laundry bags!! We even had people from the sister hotel managing the front desk sometimes and vice versa. We were given a free drinks voucher as an apology for the room but the bar was closed that day. And as gold card members we are given welcome drinks in all the their hotels anyways, so not sure if this was a special gift. And yes, the taxi we booked for the hotel was late!! My recommendation is to close one of the hotels since they are so close to each other and concentrate on one of them!!

Andrea L, Assistant Front Office Manager at Mercure Vienna First, responded to this review

Dear Guest, Thank you very much for taking the time to tell us about your last stay at Mercure Vienna First. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. The problem that you had with the air condition was not possible to be solved immediately, but I offered you a room change the day after, which you have not accepted. Since we are a newly opened hotel everything is brand new, and I really do apologise for the inconveniences you had to experience. I want to claim, that as you may see, yours was an isolated case and a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. Since our hotel is very close to our sister property, Mercure Wien Zentrum, it is not a surprise that the management, and of course the personnel works in both structures. I can understand the misunderstanding if my colleague sent you to the other hotel for “a better city map”: as a separate hotel we do have in house all the informative material that our customers may need! Please be aware that we are going to take the right measurement about this episode as well. Regarding the taxi, we work with one of the most famous taxi companies in Vienna, and I am really sorry if the delay caused you troubles, I already called them in order to improve the communication and avoid matters like this. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. In fact, the entire Mercure Vienna First staff and me would like to apologize by offering you a small compensation. Please come back to me via email. We are looking forward to welcoming you again at Mercure. Feel free to contact me for any further information you may need. Sincerely, Andreas Loru Assistant Front Office Manager

Aviad911 2015/07/28
« great location, room and staff »

stayed one night at Vienna first. and first it is! prefect location at the old city but not right at the center of the center so you don't get out of your hotel right into the crowd, the rooms are funky but with class. the hotel is quiet , small but that's a good thing. boutique like but still belongs to a chain with all its benefits. breakfast is basic but ok. the room can be more darker but that's just my Sensitivity to the morning light. staff was wonderful. will come again,

Andrea L, Assistant Front Office Manager at Mercure Vienna First, responded to this review

Dear Aviad, Thank you very much for your amazing comments about our Hotel Mercure Vienna First! We are glad to read that you like our modern design and that you appreciate the kindness of our staff! If your travels bring you back to Vienna, we would be more than happy to welcoming you again! All the best, Andrea Loru & team Assistant Front Office Manager

rafaelo976 2015/06/17
« An unexpected pleasant surprise »

Newly refurbished building with interior decor pointing to the City's roots is both clever and warm. The staff is welcoming and ready to accommodate. The larger rooms are worth the upgrade. And the breakfast might be one of the best that Mercure chain offers.

Andrea L, Assistant Front Office Manager at Mercure Vienna First, responded to this review

Dear Rafaelo, What a pleasure to hear that you enjoyed your stay in our brand new Mercure Vienna First! Our aim is to satisfy our guest as much as we can and we are happy to hear that we succeed with you! Your words are a huge motivation for our Reception and Restaurant staff! Should your travels bring you back in Vienna, we will be excited to assist you if you decide to stay again in our property! All the best, Andreas Loru & Team Assistant Front Office Manager

Hasan C 2015/05/02
« great stay in the city center »

nice clean spacious suite. Responsive personnel. Great breakfast buffet. Delicious dinner if you decide to stay in for dinner. (special congrats to the young chef) Caution: might be a little noisy around midnight due to crowds leaving the nearby bars..

Andrea L, Assistant Front Office Manager at Mercure Vienna First, responded to this review

Dear Hasan C, Thank you for your review on our Hotel, we are all glad that you had a great stay, and enjoyed our friendly atmosphere. We are all feeling positive from your review about Mercure Vienna First, Also the feedback on our breakfast and restaurant. Regarding the room, our hotel also has some that face a quiet courtyard that we will be happy to recommend you for your next visit! We wish you all the best! Andrea Loru & Team Assistant Front Office Manager

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