Grand Mercure Jakarta Kemayoran 5 stars

Customer review rating (ALL Rating) 4.7/5 2,316 reviews

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Description

Hotel extras

  • Nearby Jakarta International Expo Kemayoran, the biggest exhibition hall in Central Jakarta.

  • 2 Hotel F & B Outlets, 1 Restaurant and 1 Lounge

  • Health center facilities with 1 outdoor swimming pool, 1 indoor whirlpool & Sauna

  • Space parking available

Our accommodation(s)

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Hotel location

Grand Mercure Jakarta Kemayoran

Jl H Benyamin Sueb Kav B6, Superblok Mega Kemayoran, Kota Baru Bandar Kemayoran
10610 JAKARTA
Indonesia

GPS:-6.1536, 106.849698

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

CATAPPA RESTAURANT

Located at the Lobby area with a seating capacity of 162, Kemayoran Square serves a-la-carte and buffet options with a wide variety of international, Asian and Indonesian cuisine to choose from. The outdoor terrace also serves as a smoking area.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.7/5  2,316 reviews

TripAdvisor Rating  5.0/5  4,946 reviews

Smelly room

TripAdvisor rating 1.0/5

Road53565724297 TripAdvisor review

Booked for non-smoking room. And only smoking room is available. Very lousy service. Checking in process also very slow. Waiting at lobby until midnight still unable to access my room.

Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Grand Mercure Jakarta Kemayoran. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lalu Aswadi Jaya General Manager

5 star hotel

Customer review rating 5.0/5

Heather Couples - Confirmed reviews ALL

I had an amazing experience, the staff are very helpful and goes above and beyond

Dear Mr. Arge a., We very much appreciate your comments regarding your stay at the Grand Mercure Jakarta Kemayoran. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lalu Aswadi Jaya General Manager

Fantastic staff and hotel

Customer review rating 5.0/5

George Solo - Confirmed reviews ALL

Beautiful building and scenery from the rooms, staff are super helpful and friendly

Dear George m., We very much appreciate your comments regarding your stay at the Grand Mercure Jakarta Kemayoran. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lalu Aswadi Jaya General Manager

Beautiful Hotel

Customer review rating 5.0/5

C. Couples - Confirmed reviews ALL

The hotel is beautiful from the pool, the lounge and the restaurants

Dear Mr. Marshall c., We very much appreciate your comments regarding your stay at the Grand Mercure Jakarta Kemayoran. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lalu Aswadi Jaya General Manager

Amazing experience

Customer review rating 5.0/5

Karen Families - Confirmed reviews ALL

The staff was helpful and the service was amazing

Dear Ms. Karen p., We very much appreciate your comments regarding your stay at the Grand Mercure Jakarta Kemayoran. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lalu Aswadi Jaya General Manager

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Other web-users rate our hotel

  • 501 reviews 6.9/10 Location
  • 1,671 reviews 9.1/10 Room
  • 2,810 reviews 9.1/10 Service
  • 37 reviews 9.6/10 WiFi
  • 1,586 reviews 8.8/10 Food
  • 948 reviews 9.2/10 Cleanliness
  • 920 reviews 9/10 Amenities
  • 699 reviews 9.3/10 Vibe

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