Hotel - Mercure Penrith
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Mercure Hotel

Mercure Penrith

Panther Place 
2750  PENRITH
AUSTRALIA

660 reviews
TripAdvisor Rating Based on 660 reviews
Best price guarantee
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From 152.10 AUD Non member rate
From 152.10 AUD Member's rate Members’ Rate, join while you book
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Select your dates 152.10 AUD
Check-in from 14h00
Check out up to 10h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room (Paying)
  • Parking
    • Public outdoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Babysitting on request

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room (Paying)
  • Parking
    • Public outdoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel
  • Air Conditioning
  • Reception open 24 hours a day
  • Early Check-in
  • Dry cleaning / Ironing

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Babysitting on request

Catering

  • 1 bar(s)
  • Room service
    • Cold snacks
    • Opening hours : Week 0:00 - 23:59
    • Opening hours : Week-end 0:00 - 23:59

Business services

  • Conventions hotel
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 222 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Airconditioning
    • Automatic air control
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • Work desk in all rooms
    • Pay per view channel(s)
    • Manual temperature control
    • Crib on request
    • WIFI in your room
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Our customer reviews for Mercure Penrith

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating3.5/5 Based on 660 reviews
Michael F 2017/02/15
« Poor Value »

Very disappointed in the room paid upgrade $334 night for deluxe king suite and decide to stay as close to Panthers but could have stay just down the road for $150 and better rooms... The room we had was on bottom floor which and a wet damp smell and stains on the roof and no view as had a close in area with an ashtray YUK

doliSydney 2017/01/12
« Incredible service and outstanding staff in every area »

Been staying at Accor properties for 13 years and were so blown away by the dedication and personalised service we received here. So much effort was put into making my husband's birthday truly unforgettable. Very highly recommended

Kellie S, General Manager at Mercure Penrith, responded to this review

Thank you for your feedback, I will share your comments with our team. We are pleased your husband had a lovely birthday. We hope to see you again in 2017. Warm regards Kellie

760elissag 2016/12/17
« Close to Everything »

Rooms are in need of a refurbishment. For the price I paid for 4 nights. My family and I could of gone to Sea World for 5 nights with unlimited entry to fun parks.There was no breakfast included and it was our second stay in over a year and no discount offered.

Kellie S, General Manager at Mercure Penrith, responded to this review

Thank you for taking the time to share your feedback regarding your recent stay at the Mercure Penrith. I am delighted to share with you that our Hotel accommodation renovation will commence in 2017. Penrith is a wonderful location with the Mercure surrounded by a host of fun filled attractions. Warm regards Kellie

GregH1950 2016/07/11
« Mercure Penrith 6th to 7th July 2016 »

As member of Accor I expected better than my family received at the Mercure Penrith. The stay started badly when we booked in. I had booked 3 Superior Queen Suites on line as the ":Winter Specials" for $155.00 per night including breakfast. One room was very superior to the other two and we were located on different floors when I had requested rooms near each other. After swiping our credit cards we went to the allocated rooms. Within minutes I received an alert from Amex that I had been charged $499.00 . That was the first shock when it should have been only $310.00. I discovered the other two member's of my family had been also changed $499.00. I went to see the Receptionist and that was not a pleasant experience as I was told the $499.00 was the two day rate and that was it. To this response I showed her the email booking confirmation I had and that did not change her attitude. It was only when I advised that I would speak to their HO did she then go see someone and come back and said they would honour the on line price??? Then there was the debacle of the breakfast that was some distance from the hotel in the Panthers Club. Did they tell us we needed temporary membership to enter club from the hotel NO. And then we had to pay $2.20 for each person to have temp membership. And did our cards work NO. The whole experience was poor and one member of my family is today 12th July waiting for the pending $499.00 to be reversed to their Visa Card and the correct amount to be charged All up a Poor experience and never will the family darken the doors of the Mercure Penrith or the Panthers Club again.

Kellie S, General Manager at Mercure Penrith, responded to this review

Dear GregH1950, Thank you for taking the time to offer such detailed feedback from your recent stay. I am truly sorry to learn of your experiences during your stay. If possible I would like to be able to discuss the areas for improvement directly with you. My contact email is kellie.stapleton@mercurepenrith.com.au. Sincerely, Kellie Stapleton

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