Hotel - Mercure Hotel Wiesbaden City
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Mercure Hotel

Mercure Hotel Wiesbaden City

Bahnhofstrasse 10 - 12 
65185  WIESBADEN
GERMANY

472 reviews
TripAdvisor Rating Based on 472 reviews
Best price guarantee
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From 89.00 EUR Non member rate
From 80.10 EUR Member's rate Members’ Rate, join while you book
10.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Select your dates 89.00 EUR
Check-in from 15h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Public indoor parking (Paying)
    • Well-lit parking
  • Pet allowed 30  EUR
  • 100% non-smoking hotel
  • Air Conditioning

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Public indoor parking (Paying)
    • Well-lit parking
  • Pet allowed 30  EUR
  • 100% non-smoking hotel
  • Air Conditioning
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Opening hours : Week 06:30-10:00
    • Opening hours : Week-end 07:00-12:00

Business services

  • 8 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 235 rooms
  • 100% non-smoking hotel
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Airconditioning
    • Safe deposit box in room
    • Free in-room mineral water
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    • WIFI in your room
    • Work desk in all rooms
    • Pay per view channel(s)
    • Manual temperature control
    • Automatic temperature control
    • Crib on request
    • Minibar
    • Iron in room
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

Our customer reviews for Mercure Hotel Wiesbaden City

TripAdvisor Certificate of Excellence

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating4.0/5 Based on 472 reviews

OmaEileen 2016/09/18
« Hot time in Wiesbaden. »

We had a perfectly good time at The Mercure Hotel, Wiesbaden. The weather was unseasonably hot at the time but the excellent air conditioning made life and particularly sleeping very pleasant. Almost everything about the hotel was up to standard except the Wi-Fi. I only managed to log on just once in six days. This may have had more to do with me as I saw plenty of people there who seemed to be logged on almost constantly. I'd stay there again without hesitation.

Mercure Hotel W... W, Public Relations Manager at Mercure Hotel Wiesbaden City, responded to this review

Dear Oma, We very much appreciate your comments regarding your stay at the Mercure Hotel Wiesbaden City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards Saskia, Guest Service Team

leia547 2016/09/12
« Decent rooms poor service.. »

The rooms was decent but the customer service was poor. Our flight to Frankfurt arrives at 8am in the morning. We wanted to check in early and we called the hotel a day before we arrived. The reception agrees to check us in if there are rooms available with no extra charge but when we arrive the reception wanted to charge us for an extra day for checking in early. It was disappointed as we would have booked other hotels that was willing to check us in early.

Mercure Hotel W... W, Public Relations Manager at Mercure Hotel Wiesbaden City, responded to this review

Dear Leia, Thank you for taking the time to tell us about your experience at the Mercure Hotel Wiesbaden City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We very regret the misunderstanding and the poor consultation of our team at reception. Of course, we will discuss this internally that it will not happen again. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards Saskia, Guest Service Team

matsa293 2016/06/21
« Bad change »

I have used this hotel regularly the last five years and I must say it is a big difference when it changed from Crown Plaza to Mercure. Service are poor, it has gone from a good business hotel to a standard tourist hotel. Really a pity!

Mercure Hotel W... W, Leiter Öffentlichkeitsarbeit at Mercure Hotel Wiesbaden City, responded to this review

Dear Matsa, Thank you for taking the time to tell us about your experience at the Mercure Hotel Wiesbaden City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards Saskia, Guest Service Team

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