Hotel - Hotel & Spa Jules César Arles - MGallery by Sofitel
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Mgallery by Sofitel Hotel

Hotel & Spa Jules César Arles - MGallery by Sofitel

9 Boulevard des Lices 
13200  Arles
FRANCE

417 reviews
TripAdvisor Rating Based on 417 reviews
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Check-in from 15h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Public outdoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 13  EUR
  • Fitness centre
  • Well-being
    • Hammam (Paying)
    • Jacuzzi (Paying)

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Public outdoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 13  EUR
  • Babysitting on request
  • 100% non-smoking hotel
  • Air Conditioning
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Well-being
    • Hammam (Paying)
    • Jacuzzi (Paying)
  • Babysitting on request

Catering

  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24h/24
    • Opening hours : Week-end 24h/24

Business services

  • 5 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

The hotel offers three room categories: Classic, Superior or Deluxe. Each one is unique and reveals the soul of its fashion-designer creator. The colors and materials are true works of art offering design and magic in equal measure.The Lacroix Suites and Junior Suites each boast one of three personalized decoration themes by the grand master of fashion: Lacroix, Provençal or Monastic. Each Suite can accommodate 2 to 4 people and has the option of adding a crib.

  • 52 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • Crib on request
    • 110/120 V AC
    • 220/240 V AC
    • Turn down service
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Crib on request
    • Opening windows
    • WIFI in your room
    • TV Bouquet beIN Sports
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Bouquet TV Canal+ and Canalsat
    • Automatic temperature control
    • High speed transmission line
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

Our customer reviews for Hotel & Spa Jules César Arles - MGallery by Sofitel

TripAdvisor Certificate of Excellence

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating4.5/5 Based on 417 reviews
eec70 2017/06/15
« Very good location »

Very well located, a few minutes walk from the old quarter, in a former nuns convent. Friendly staff at the reception and valet parking. Very good wi-fi. Room decorated in a bold manner, bathroom very nice. Expensive breakfast and parking. Too bad that the chapel is not open for visiting.

mgtkroaming 2017/05/11
« Charming hotel in excellent locatiopn »

The Hotel Jules Cesar Arles is in a very charming very old building, crazily decorated by Christian Lacroix, and the craziness more or less works. Our room was spacious and quiet, and the bed very comfortable. The bathroom was spacious but the shower was cramped and difficult to use without hitting your legs on the taps at every turn - not ideal. But a minor thing really. The location of the hotels is fantastic with all the sights within a few minutes walk, and the little navette, that runs from the Station to the Archaeological Museum and around the edge of the medieval town, pulling up a few metres from the door. A thoroughly enjoyable stay

Florence B, Emilie - Deputy Manager at Hotel Jules Cesar Arles MGallery Collection, responded to this review

Dear Sir, dear Madam, Thank you for sharing your experience with travellers. Indeed, our hotel is an old couvent with all its particularities! We are glad you enjoyed your stay with us and in Arles, a such interesting town to visit. looking forward to welcoming you again,

S944RIkiml 2016/06/08
« Over and above expectations »

From the ease of access and parking to the warm welcome and invigorating decor we were delighted after a day of flying and driving to arrive at the spectacular JC Hotel in Arles. Close to and yet removed from the town centre we were easily able to wander the sights and return to the haven of the hotel and its excellent restaurant. Highly recommend the set dinner there. A quiet night's sleep then checkout with the concierge's unexpected but thoughtful recommendations for places to visit on our continuing stay in Provence. Highly recommended. Wifi was not quick but we were much too busy having fun!

Florence B, Guest Relations Manager at Hotel Jules Cesar Arles MGallery Collection, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Hôtel Jules César Arles - MGallery Collection by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pereira Isabel

tina s 2015/10/17
« Beautiful Hotel, great location and wonderful service »

I believe the title says it all! Unfortunately we weren't in Arles long enough to take advantage of the services available and the weather was not cooperative as regards the pool, but we were enchanted by the hotel and the amenities. We only allowed 1 1/2 days, 1 night for Arles on our whirlwind tour of France. It was our favorite visit and we hope to return.

Florence B, General Manager at Hotel Jules Cesar Arles MGallery Collection, responded to this review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

C5599IDmichaelf 2015/09/23
« Awful service »

The hotel is well located and the breakfast and restaurant are fine. But the front desk is terrible. When we arrived just before 3:00 PM there was no one who could check us in. When someone did show up they said we had booked for 4 nights. I explained that I had called one week before to change it to 3 nights and had called back to confirm the change. They finally said it was straightened out until at check out they tried to charge me for 4 nights. It took over a half hour to straighten this out. We also planned to leave the hotel on market day which closed the street until almost 2:00 PM. They neglected to mention this fact. Also, for this 5 star hotel the concierge is also the bellman. And while he was friendly, he really was not qualified to give advice about anything to do. For a 5 star hotel they really need to get their act together.

Florence B, Front Office Manager at Hotel Jules Cesar Arles MGallery Collection, responded to this review

Dear Guest, Thank you for taking the time to tell us about your experience at the Hôtel Jules César Arles - MGallery Collection. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We hope you appreciate the free upgrade in Junior Suite .Please note that this problem was an exception to our normal practices, at departure time we offered you the valet service for your stay as a good will gesture We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Isabel Pereira

732snowy 2015/08/24
« Very dissapointing »

For a 5-star hotel the service was far below what it needs to be. With the exception of the cleaning staff, all other members offered a very poor service. No interest in the guests, room available at 4:30pm, no suitcases till 5pm and simply unfriendly. A big dissapointment!

Yvonne G 2015/06/30
« Interesting design but some basic functions lacking »

The hotel benefits from being in an old convent - lovely gardens and cloisters but the 'design' sometimes takes over from function. Air conditioning was loud, the bathroom got flooded after your shower and it was difficult to get to the sink or toilet through the puddle. The food at breakfast was very good but the containers made it hard to see or get at the food/drink. Lovely staff and great location.

Florence B, Directeur général at Hotel Jules Cesar Arles MGallery Collection, responded to this review

Dear Guest, Thank you for your comments We hope to welcome you back to our hotel very soon! Best Regards

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