Sofitel Singapore Sentosa Resort & Spa 5 stars

Customer review rating (ALL Rating) 4.0/5 4,433 reviews

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Sofitel Singapore Sentosa Resort & Spa - Image 1
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2 Bukit Manis Road, Sentosa, 099891 SINGAPORE, Singapore

Description

Hotel extras

  • Tranquil sanctuary amidst lush greenery and panoramic sea views

  • Culinary delights bound to tempt the appetite and tease the palate

Our accommodation(s)

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Hotel location

Sofitel Singapore Sentosa Resort & Spa

2 Bukit Manis Road, Sentosa
099891 SINGAPORE
Singapore

GPS:1.24517, 103.827905

Telephone
Fax +65 6275 0228

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  4,433 reviews

TripAdvisor Rating  4.5/5  6,760 reviews

Certificate of excellence 2023

Not 5 star standards ...

TripAdvisor rating 3.0/5

mehtakushal TripAdvisor review

It is a large, lovely property with well maintained and good rooms. However in my view, it doesn't deserve to be called a 5 star property. Some of the reasons and issues I faced: - poor hospitality and service standards. - Very slow check-in and check-out process. They have only 2 desks at reception to manage the guests. - Reaching out to the operator / room service / in-room dining from room telephone is a task. No one answers the phone call. I had to twice go all the way walking from my room to the reception to get some help. - no 24 hr dining/ in-room dining service available. we were told to place last orders by 9.30 pm. - some staff were impolite - esp the ones at concierge. Couple of issues i faced - (a) there was a Rolls Royce standing near the lobby, which I believe belonged to the hotel. I was clicking a picture of a family member who was standing besides the car. the person at concierge shouted not to touch the car saying fearing that it would leave a scratch. Seriously? just touching the car would leave a scratch? (b) I wanted to enquire about reaching a particular place using the shuttle service and the person rudely tells me that his colleague has just explained it all to a member from our group. He was disinterested in sharing details and was rude in his response. - lack of amenities for kids to play. They do not have a play area/ kids zone in property. They said there is 1 small play room for kids but that is around 10-15 mins away (outside of the main property area and near their Spa) and we have to take a shuttle to reach there. What is the point in having it so far from main property? - the key cards became non-functional almost everyday. It was very inconvenient to walk all the way to reception and get new key cards. In our 2 days stay with 2 rooms we faced this challenge in both rooms each day.

Breathtaking Birthday Bash!

TripAdvisor rating 5.0/5

Kenneth L TripAdvisor review

Just returned from spending a memorable 3-night stay at this resort. Capably run and managed by an impeccable hospitality team lead by Cavaliere Giovanni Viterale, we were treated to a fabulous stay that deserves a standing ovation. From duty manager Ezzah who handled our check-in with such meticulous attention l, to Kwee Zeen chief host Peter who thoughtfully catered to our every need and request, to freshly appointed Executive Chef Muthi who spent considerable time showcasing the breakfast items and his philosophy of food presentation, to breakfast host Isabel; pool attendants Marcus and Allen, concierge personnel Jack and his team; Violette, our dear friend and former wedding banquet consultant and Spa reception manager Angeline...we owe you our deepest appreciation, thanks and gratitude for going out of your way to pamper us and make us feel at home as we celebrated my wife's birthday at your resort. Your radical hospitality was nothing short of amazing. All that's left for us to exclaim is "ENCORE!" We came as guests; we left as friends!

Awesome Experience

TripAdvisor rating 5.0/5

Trail56047161443 TripAdvisor review

During my recent dining experience at Kwee Zeen, Michelle demonstrated an unparalleled level of professionalism, attentiveness, and dedication. Her impeccable attention to detail truly enhanced the overall atmosphere of our dining experience. Not only did Michelle effortlessly manage the operations of the restaurant, but she also went above and beyond to accommodate our requests and made us feel really comfortable. Thank you once again for an unforgettable dining experience, made possible by Michelle and the entire team at Kwee Zeen.

Great place to stay on Sentosa Island!

TripAdvisor rating 5.0/5

TheHobblingWanderer TripAdvisor review

This location was simply beautiful with all the local flora and had a lovely outdoor design. We enjoyed staying here except that we were eaten alive by mosquitos. Other than that, the hotel was beautiful, the staff was very helpful, rooms were great for couples, and there was a free hotel shuttle going around the island each hour. This is a great place to stay with a family. The rooms themselves were quite spacious (considering this is Singapore) and decently up to date. There was plenty of space for my husband and I to lounge in the room. I wish we had stayed more in the hotel and resort area but we were venturing out to see the whole island when we were there (three nights total). The hotel lobby and area around was very beautiful. There were numerous peacocks roaming the grounds. Peacocks are Sentosa Island’s unofficial mascot and roam around freely, do be respectful of them but feel free to take pictures! *The hotel was very accessible to those with mobility disabilities. There were ramps everywhere and the walkways were wide enough for assisted walking. My only concern is rain and moisture on the walkway but the staff are topnotch and will take care of any safety concerns. The room we stayed in had a wide entryway but I would recommend requesting a handicap room for any person using a wheelchair.*

Customer review rating 4.5/5

C. H. T. Business - Confirmed reviews ALL

All Service people is good

Dear Huitzu C., Thank you for sharing your feedback with us following your recent stay at Sofitel Singapore Sentosa Resort & Spa. We're pleased to hear that you had an enjoyable experience with us. Our Ambassadors take great pride in providing excellent service to our guests, and we're delighted to know that you found all our service people to be good, with a special mention for Fairoz. Your comfort and satisfaction are our top priorities, and we're glad that you had a pleasant check-in and found your accommodation and the hotel's cleanliness to be satisfactory. We appreciate your recommendation and are grateful for your feedback on areas where we can improve. Should your travels bring you back to Sentosa Island, we look forward to welcoming you for another Magnifique stay. Warm regards, Benny Wong Rooms Division Manager

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Other web-users rate our hotel

  • 844 reviews 8.3/10 Location
  • 2,246 reviews 6.7/10 Room
  • 2,850 reviews 7.2/10 Service
  • 33 reviews 6.2/10 WiFi
  • 1,059 reviews 6.8/10 Food
  • 977 reviews 7.1/10 Vibe
  • 738 reviews 5.1/10 Cleanliness
  • 617 reviews 7.8/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.