Novotel Ambassador Seoul Yongsan - Seoul Dragon City 5 stars

Customer review rating (ALL Rating) 4.1/5 704 reviews

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Cheongpa Ro 20 Gil 95, Yongsan Gu, 04372 SEOUL, South Korea

Description

Hotel extras

  • Located at the heart of Seoul, Yongsan is close to many popular landmarks

  • Directly connected to Yongsan station, the largest railroad and subway station in Korea

  • Luxurious Premier Lounge

  • Panoramic river view and city view

  • Restaurants, bars, convention spaces, and entertainment facilities in the Seoul Dragon City co

Our accommodation(s)

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Hotel location

Novotel Ambassador Seoul Yongsan - Seoul Dragon City

Cheongpa Ro 20 Gil 95, Yongsan Gu
04372 SEOUL
South Korea

GPS:37.53177, 126.9631

Telephone
Fax +82 2-2223-7778

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  704 reviews

TripAdvisor Rating  4.0/5  197 reviews

Rooms ok

Customer review rating 3.5/5

Jelancia P. Business - Confirmed reviews ALL

One very rude staff. Female staff at check in counter. Worked night shift on 19th April.

Comfortable stay

Customer review rating 4.5/5

Berlinda H. Business - Confirmed reviews ALL

Good size room with a large and comfortable bed. The linens were soft and clean. Cleaning service was thorough each day. Staff (at reception / at breakfast / in the lounge area / cafe) were all very friendly and attentive. No real waiting times other than at breakfast. Good central location - easy to get around the city.

Dear Berlinda H., Thank you staying at our hotel and taking the time to write a review! We are glad to know that you had a pleasant stay; we always strive to give the best service experience to every customer. We hope to see you soon! Jacob Bang Guest Experience Manager

Room is not in good shape compared to before

Customer review rating 2.0/5

Anonymous Business - Confirmed reviews ALL

I used to stay in the hotel before pandemic also. Noticed there’s some changes to the hotel. The room is not as good compare to before. The room I stayed in has some defects. The shower door is cracked and the shower faucet is broken. I had to put it back together. Seems like the maintenance is not as good as before.

Bad experience during check in.

Customer review rating 3.0/5

Sean Business - Confirmed reviews ALL

I have unpleasant experience during check in. We came in a group with my customers but the receptionist ask us to check in one by one by Q. I went to so many hotel and normally, they will do group check in for us. Also, the reception desk staff is not not manners. For me, when we travel long day, tire and hungry yet need to face a bad service to check in. THis is definitely a no no for me.

Dear Ting Siong, Thank you for taking the time to tell us about your experience at the Novotel Ambassador Seoul Yongsan - Seoul Dragon City. I am sorry that your experience was not good at the front desk; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that from now on, we'll try to do the check in for groups beforehand. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you and your group in the near future. Sincerely, Jazmin Guest Experience Manager

Good stay

Customer review rating 4.5/5

Katherine Business - Confirmed reviews ALL

Really enjoyed my stay - loved the service provided by every staff within the hotel, and how clean and comfortable the rooms are. The cleanliness of the the bed is my top priority, so I'm really happy that all the bed sheets and comforter are clean, and pillows are comfortable too.

Dear Sin Yu K., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Yongsan - Seoul Dragon City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jacob Bang Guest Experience Manager

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Other web-users rate our hotel

  • 568 reviews 9.4/10 Location
  • 689 reviews 7.6/10 Room
  • 508 reviews 7.2/10 Service
  • 6 reviews 7.1/10 WiFi
  • 304 reviews 7.5/10 Cleanliness
  • 163 reviews 8.1/10 Breakfast
  • 156 reviews 9/10 Vibe
  • 57 reviews 7.8/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.