Hotel - Novotel Bangkok Sukhumvit 20
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Novotel Hotel

Novotel Bangkok Sukhumvit 20 Hotel

19/9 Sukhumvit 20  Klong Toey 
10110  BANGKOK
THAILAND

459 reviews
TripAdvisor Rating Based on 459 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Babysitting on request
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
  • Air Conditioning
  • Airport shuttle
    • DON MUANG (Paying)
    • SUVARNABHUMI INTL (Paying)
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Services for children
    • Babysitting on request
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years

Catering

  • 1 restaurant(s)
  • 3 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 0:01-23:59
    • Opening hours : Week-end 0:01-23:59

Business services

  • 11 meeting room(s)
See all services

Our rooms

Spacious, contemporary in design and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

  • 244 rooms
  • 211 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • 10 family rooms
  • Crib on request
    • 220/240 V AC
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Crib on request
    • WIFI in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Manual temperature control
    • High speed transmission line
    • Minibar
    • Iron in room
    • RJ 45 outlet
    • Coffee/tea making facilities
    • RJ 11 outlet
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

Our customer reviews for Novotel Bangkok Sukhumvit 20

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating4.5/5 Based on 459 reviews

kris_wijnendaele 2017/04/11
« Excellent new design hotel in Sukhumvit area »

My second stay in this new Novotel confirmed all positive and very few negative impressions of my first stay around New Year. The most important positive points are the superb design of the colourful rooms, the friendliness of all staff, the great design and atmosphere of the executive lounge and the excellent breakfast with a huge variety and everything is simply delicious. Also the location is very good, with plenty of restaurants and watering holes around and also Asoke BTS/MRT stations and Terminal 21 shopping mall within easy walking distance. Some negative points to inspire management for further improvement are the rather expensive drinks at Sky20 rooftop bar, the very limited choice of wine (only Vietnamese) and beers (only Chang and Heineken) at the executive lounge and especially the rather brutal way of ending the breakfast punctually at 10.30 without prior warning to guests and coffee machines are already put in maintenance mode minutes before the actual closing hour of breakfast. So latecomers are warned. Finally also the terrace of the lobby bar is only enjoyable for smokers, since there is a terrible cigarette smell all around. Simply cleaning the ashtrays regularly would already help a lot. In conclusions: this is a most welcoming hotel with fabulous staff and wonderful designs with some relatively minor points for further improvement.

NovotelSukhumvit20, General Manager at Novotel Bangkok Sukhumvit 20, responded to this review

Dear 'Kris_Wijnendaele' Thank you for your recent review of Novotel Bangkok Sukhumvit 20, and for returning back to us again Although I can see you definitely enjoyed your overall stay with us, both on facilities and the service from our staff thank you also for your constructive feedback to ensure we can always improve upon the way we do things, the issue relating to the coffee machines at breakfast we have addressed already to ensure you can still get a coffee at the end of service and don'f feel rushed, and we are also looking at how to better manage smoking and non-smoking tables on the Gourmet Bar balcony, and will make some tables permanently non smoking We look forward to welcoming you back to the Novotel Bangkok Sukhumvit 20 for your next trip to Bangkok With kind regards Benjamin Krieg General Manager Novotel Bangkok Sukhumvit 20

asie f 2017/04/01
« Good stay, a few minor grumbles »

generally all Novotel standards well met or surpassed; friendly team, efficient, everything smooth just a few small grumbles; 1; club lounge (great view!) needs to up its game on the food service in happy hour,,,over 5 evenings little variety;and the wine choice is horrible....only one VIETmulberry wine on the subject ofwine 2;the team at the roof bar are clueless on wine service; wine (red) is incorrectly stored, way too cold, and I even had to help my server get a bottle open NOT Novotel standard!! food good, super views

pdabmo 2017/03/13
« Good place to stay »

The recently renovated Parkview has been converted from a dump to a pretty decent Novotel. The finishing is kind of cheap but let us see how it ages. Now it is OK. Aiming to have a tendy vibe with infinity pool and Sky Bar. Uum not sure about that! Good restaurants near by and pretty good street food too. Gym was pretty good. Staff friendly and solid exec. floor lounge. Had a suite but not too excited with it. Aircon tough to optimise and these open view bathrooms not my cup of tea. Switching a light on in the night will lighten the whole bedroom! Who designs these rooms! Do they ever stay in them?

Barry E 2017/02/06
« What one would expect »

We had stayed at the nearby Pullman during our last time in BKK. It is not fair, I know, to compare a Pullman to a Novotel since, I'm sure, Accor goes to great effort to differentiate the brands, Pullman being the superior. But, the reviews of this fresh, new Novotel were compelling. Much better than the closes Novotel Ploenchit, with which we are well familiar. So handy to the BTS and MRT and everything. Business Lounge so much better than the others. Well, I am here to tell you that it is a competent Novotel, if you give benefit of the doubt for it being such a new staff. But, no more. Each individual with whom we dealt was very nice, very friendly, very well intentioned. But, we experienced several promises broken. Things just did not happen as promised or even as one would expect. I won't describe the incidents in detail, out of respect to the well intentioned young people who tried to help us. But, the "system" is just not yet working. The "team" has not yet come together. The restaurant's food is really good. The service comes up a bit short. The Business Lounge (the report about which drew us to try this property) is an empty shell, left to a couple or three well meaning but rather unpolished young people to manage (we've never felt less welcome in such a facility with the staff being pre-occupied with some other priorities on the computers). The rooftop bar has great promise but the professionalism needs some work; I wish to emphasise that SKYE is great value, even now, though! The rooms are nice. Probably better than one would expect in a Novotel. Very nice. The bed was terrific. Shower may be even better. A/C worked well but had annoying sounds. Bottom line for us is the location, as always. The literature leads one to believe that it is a very short hop and skip to the BTS and MRT. It is not. It's not far but it's not "just there". Because of the physical arrangement of the Soi's, it is not SO close to go to, say, the Emporium. Again, it's not a LONG way but it's not trivial, either. The guys at the front door are great about giving you a lift in the Tuk Tuk but that is only helpful when you're going out - what about when you are returning with arms laden with bags? Check in for a Platinum member was very nice. Check out at 6am was a bit of a nuisance. Recognition of a Platinum member, other than the minimum, was non-existent; indeed, what was documented in the welcoming letter was not supplied. Nice to try, but.

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