Hotel - Novotel Madrid Center
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Novotel Hotel

Novotel Madrid Center Hotel

O Donnell 53 
28009  MADRID
SPAIN

945 reviews
TripAdvisor Rating Based on 945 reviews
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From 117.00 EUR Non member rate
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Check-in from 12h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Children's Club for over 12s
  • 100% non-smoking hotel
  • Air Conditioning

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Children's Club for over 12s
  • 100% non-smoking hotel
  • Air Conditioning
  • Languages spoken at the hotel
    • Spanish
    • French
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Porter
  • Concierge

Leisure and activities

  • Services for children
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Children's Club for over 12s
  • Bicycle hire facilities

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24h
    • Opening hours : Week-end 24h

Business services

  • 22 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Web Corner on a Mac
  • Business centre
    • Business center with support staff (Paying)
    • Self service business centre
  • Copy/print service available
See all services

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

Our customer reviews for Novotel Madrid Center

TripAdvisor Certificate of Excellence

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating4.0/5 Based on 945 reviews

Emer M 2017/03/23
« Great place to stay »

I will definitely stay here any time I'm in Madrid. Very friendly staff, comfortable room, excellent food, great location. Excellent value for money. I wouldn't hesitate to recommend to anyone. Lovely little play area for kids beside the lobby and eating area which was a bonus.

Lucía S, Public Relations Manager at Novotel Madrid Center, responded to this review

It´s amazing to read this kind of comments! Thanks a lot Emer. Please, come back soon, here you have your place in Madrid. Take care & remmember us! Kind & sunny regards from Madrid, Lucía S.

Pierre M 2017/02/26
« Service to be improved »

A few things were surprising for a 4 star hotel representing French service and hotels abroad. When I arrive din my room, shower was leacking and all was wet. I booked a superior room with one big bed, it was two beds close to each other. Regarding the bar, I waited 15minutes before I realized waiters will not serve me and I had to do it myself. Last thing, natural orange juice that I ordered for breakfast was full of sugar. Good point is that the hotel is nice and people friendly. A few things to be improved to reach expected standards.

Lucía S, Public Relations Manager at Novotel Madrid Center, responded to this review

Dear Pierre, It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our restaurant staff as we strive to continuously improve the quality of our services. Thanks again and hope to see you soon! Kind regards from Madrid, Lucía S.

pahafa 2016/10/12
« over all great »

Nice in every way but our room was noice. From taxi arrive and people talking and screaming some times very load so our room was not so nice to sleep in. i was wake up severly times during night,even i was wearing ear plugs all night. I paid for superior room but sleep was poor standard, sorry ! All the best / Peter

juanmiguelromero, Gerente at Novotel Madrid Center, responded to this review

We very much appreciate your comments regarding your stay at the Novotel Madrid Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, JUAN M. ROMERO - Director / Manager

Mary190767 2016/09/25
« Great location and really good rooms »

This hotel is virtually in the centre of Madrid and on one of the busiest main roads. But the rooms are so well sound proofed so that although you're right in the heart of everything you can also get a great night's sleep! Breakfast is really good too and the staff are very friendly and helpful although it helps if you can speak a little Spanish and why not, you're in Spain after all!

juanmiguelromero, Gerente at Novotel Madrid Center, responded to this review

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, JUAN M. ROMERO - Director / Manager

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