The Royal Surakarta Heritage - Handwritten Collection 5 stars

Customer review rating (ALL Rating) 4.4/5 857 reviews

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Description

Hotel extras

  • Luxurious Javanese heritage decor

  • Fitness Centre, Semi-Indoor Pool, and Sauna

  • Strategically located among shopping places and city's attractions, such as Klewer Market

  • Easy access to Solonese famous street food places, Galabo and Keprabon

  • Free WIFI

Our accommodation(s)

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Hotel location

The Royal Surakarta Heritage - Handwritten Collection

Jl Slamet Riyadi No 6
57111 SOLO
Indonesia

GPS:-7.571785, 110.828656

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

SRIKANDI

Open round the clock for breakfast, lunch, dinner and late supper, this fine dining restaurant is elegantly designed in a strong Javanese ambiance with a touch of Chinese influence. Admire the rich varieties of local heritage and Western culinary delight.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  857 reviews

TripAdvisor Rating  4.5/5  1,408 reviews

Certificate of excellence 2023

Not worth the money

Customer review rating 2.0/5

S. Families - Confirmed reviews ALL

Rooms are damp, smelly and dusty. The drainage was clogged. The flush did not work properly. I had a slight allergy towards dust so I was suffering at night due to uncleanliness of the room.

Dear WIDYASTUTI S., Thank you for taking the time to tell us about your experience at the The Royal Surakarta Heritage - MGallery. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Toat Edi Wijaya General Manager

Beautiful Hotel

Customer review rating 5.0/5

Haris Couples - Confirmed reviews ALL

We are fascinated when we stepped into this hotel. Feel so Javanese. The interior was amazingly javanese. Centrally located, spacious room, nice restaurant and likeable staff. Matur Nuwun The Royal Surakarta Heritage. With much love from Singapore

Dear Mr.JOHAR H., We very much appreciate your comments regarding your stay at the The Royal Surakarta Heritage - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Toat Edi Wijaya General Manager

Good stay with some improvement needed

Customer review rating 3.0/5

E. E. Families - Confirmed reviews ALL

Great location, nice staffs and great decorations. However, need improvements such as : rusty shower, broken tile, unclosed bathroom door, broken gym machine, unfragrance shower bath, scrubby body lotion (uncomfortable to use) and hard to use comb.

Dear Mrs.E. E., Thank you for taking the time to tell us about your experience at the The Royal Surakarta Heritage - MGallery. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Toat Edi Wijaya General Manager

Interesting Hotel Experience

TripAdvisor rating 4.0/5

Adventure59456490892 TripAdvisor review

If has bold javanese cultural aesthetic in every corner of the hotel, good room ventilation, and comfy bed. Some rooms has a rather unique window view because it face air handling unit. Another thing could be improved like ventilation in restaurant that sometimes I could smell spicy cook in the air.

Bapak /Ibu yang terhormat, Kami sangat berterima kasih atas komentar Anda mengenai kunjungan Anda di The Royal Surakarta Heritage - MGallery Collection. Sangat menyenangkan bagi kami untuk menerima tanggapan positif. Kami akan memberitahukan komentar Anda kepada tim kami. Perihal ini akan menjadi motivasi bagi semua staf kami karena kami berusaha untuk terus meningkatkan kualitas layanan kami. Sekali lagi terima kasih karena Anda telah memberitahukan pengalaman Anda, dan kami berharap kunjungan Anda berikutnya akan sama memuaskan seperti kunjungan sebelumnya. Hormat kami,

Good stay, good service, good location

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

The hotel is quite old but very well maintained. The suite was nice and service was good. Will definitely be back again

Dear Mr.WIJAYA N., We very much appreciate your comments regarding your stay at the The Royal Surakarta Heritage - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Toat Edi Wijaya General Manager

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Other web-users rate our hotel

  • 393 reviews 8/10 Location
  • 957 reviews 7.1/10 Room
  • 903 reviews 9/10 Service
  • 18 reviews 5.2/10 WiFi
  • 401 reviews 7.4/10 Cleanliness
  • 316 reviews 8.1/10 Breakfast
  • 50 reviews 4.3/10 Pool
  • 35 reviews 4.9/10 Wellness Area

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