Hotel - Sofitel Bali Nusa Dua Beach Resort
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Sofitel Hotel

Sofitel Bali Nusa Dua Beach Resort Hotel

Lot N5 Nusa Dua Tourism  Complex 
80363  NUSA DUA BALI
INDONESIA

3,202 reviews
TripAdvisor Rating Based on 3,202 reviews
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Check-in from 15h00
Check out up to 11h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public indoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public indoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Children's Club for over 12s
  • Air Conditioning
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Ironing room
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Children's Club for over 12s
  • Beach and water sports
    • Boat excursions (Paying)
    • Jet skiing (Paying)
    • Private beach
  • Bicycle hire facilities

Catering

  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 12 meeting room(s)
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 415 rooms
  • 415 non-smoking rooms
  • 2 rooms for people with reduced mobility
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Radio in bathroom
    • Telephone in bathroom
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Minibar
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Sprinkler in room
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

Our customer reviews for Sofitel Bali Nusa Dua Beach Resort

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating4.5/5 Based on 3,202 reviews

upgrade-me-for-once 2017/04/18
« Already planning our next visit »

This was our best family holiday ever. We spent 2 weeks at the Sofitel and enjoyed every moment of it. The facilities, rooms, restaurants, swimming pools, beach, Millesime Club and staff were fantastic. Sofitel is a great place for adults and children alike. During our 2 weeks we never really left the grounds - there was no need as all our needs were catered for. A special thank you to Jason, Agus and team, and the Kids Club staff who provided endless entertainment and fun for our 2 children. The rooms are clean, well appointed and generous in size. the hotel grounds are spotless. The staff are unbelievable, so friendly and doing their utmost to keep guests happy. We are already planning our next holiday with the Sofitel, Nusa Dua, and it can't arrive soon enough. Great stuff!

SofitelBaliNusaDua, General Manager at Sofitel Bali Nusa Dua Beach Resort, responded to this review

Dear Valued Guest, Bonjour! Selamat Siang! We would like to extend our gratitude for sharing your experience staying at Sofitel Bali Nusa Dua Beach Resort. It is a wonderful feeling knowing you had a magnifique stay from the minute you entered our lobby and you enjoyed our accommodation. We are proud to know you enjoyed the accommodation, services and meals prepared throughout your stay. It is our goal to make every stay unforgettable to all guests during their business or leisure trip. Your acknowledgements of the hospitality and services rendered by our ambassadors will be shared with the team. Jason and Agus will be pleased that they have helped in creating an exceptional holiday for you and your children. Thank you for your kind review, we are looking forward to seeing you again soon for another magnifique journey with us. Sincerely, Sylvain Pasdeloup General Manager Sofitel Bali Nusa Dua Beach Resort

Tim T 2017/04/14
« Relaxing few days in Paradise »

Was only here for 3 days and felt like it wasn't enough for a do nothing but laze around the resort" sort of trip. Upon arrival to Nusa Dua area we passed through 2 security checkpoints to get into our resort. Personally feels like security is only there for show. Anywho, our room wasn't ready for another hour (1pm) so we wandered around the resort and ate at the beach bar. Food was decent (7/10 score). Finally got our key and our bags were there waiting for us. We had the pool access room and we were also close to Kwee Zeen and CCC. Room was a good size with lots of storage space. Our hot water in the shower had a sort of methane smell for the first 10 seconds but I think that is with a lot of hotels in bali. Had same problem with a few other hotels all over bali, but smell went away after you let the water run a bit. Water pressure was not that strong though. Pools were nice and fill up quite early so you need to save a pool chair/bed or 2 after breakfast. There was about 3 different pools and a kids pool with slide. Also saw they had a kids day care running so this resort is very kid/family friendly. Had dinner at CCC a couple times. The food was decent (7-8/10) and I would compare it to Cafe style food back in Aus and not fine dining. Breakfast at Kwee Zeen was good with a huge range of options. Tried the breakfast in the club lounge one morning to test it out and it was not that great as it was Ala Carte with probably only 10 options but you would get as many dishes as you want. Would not recommend it as we were the only ones using the club lounge for breakfast that morning. We did the Weekend brunch on the Saturday and the buffet options were good but the Ala Carte menu was amazing especially the Foie Gras and lobster dish. The ala carte menu had about 10 different options and were more of a tasting size than entree/main size. I did the French Champagne option and had flowing Lanson. The missus preferred the brunch over at the W though. Overall I would come return for a few days to just chill out and do nothing again.

SofitelBaliNusaDua, General Manager at Sofitel Bali Nusa Dua Beach Resort, responded to this review

Dear Valued guest, Bonjour! Selamat Siang! Thank you very much for writing this review on the Sofitel Bali Nusa Dua Beach Resort. We are thrilled to read that you enjoyed your room as well as our resort and that you had time to enjoy our facilities during your short stay. Your kind words concerning our Cut Catch Cuccina dinner and brunch as well as our Kwee Zeen restaurant make us very proud. I will cascade your comments to our respective teams so as to make them proud and motivated! We look forward to having you again in the close future to provide you the service you deserve. Sincerely, Sylvain Pasdeloup General Manager

terence804 2017/04/05
« Sweet memories »

Fantastic and professional staff makes it more memorable for my family including our toddler. The room is wonderfully decorated and the breakfast spread is more than our expectations. Definitely value for money.

SofitelBaliNusaDua, General Manager at Sofitel Bali Nusa Dua Beach Resort, responded to this review

Dear Valued Guest, Bonjour! Selamat Siang! Thank you for sharing your positive experience at Sofitel Bali Nusa Dua Beach Resort on Trip Advisor. Your kind words about our magnifique Luxury Rooms decoration and our Buffet Breakfast at Kwee Zeen are truly appreciated. Our Ambassadors will also be delighted to hear that they have been recognized as an essential part in creating your magnifique stay. Thank you again for recommending our resort, we wish you will consider Sofitel Bali Nusa Dua again for your next holidays in Bali. Sincerely, Sylvain Pasdeloup General Manager Sofitel Bali Nusa Dua Beach Resort

lucy904 2017/03/12
« WE DIDN'T WANT TO LEAVE »

Spent a glorious week here. First visit to Bali & very impressed with this Sofitel. Good choice of eating outlets with prices to suit every budget & with Accor Plus dining benefits it’s exceptional value. Plenty of lounges around the pool & also at the ‘bures’ on the beach. We never encountered people leaving towels out in an effort to reserve them, like you hear of at other resorts. Housekeeping services were great. Bottles of water always left in the mornings & again offered on an evening service. We had lounge access & could not fault it. The staff here are genuinely welcoming. From the hostess at the door to the wait staff, they greeted us every day by name, plus remembered personal little things such as size of wine glass preferred & sugar sachets instead of cubes. They must have a huge white board out the back with a list of everyones likes & dislikes! They could certainly show their counterparts in Australia a thing or two about customer service. Special mention must be given to the lounge manager, Joe. He is very professional in his interaction with guests, he is a wealth of knowledge & a true asset to the Sofitel. We had a slight ‘hiccup’ with our reservation & Joe resolved this without any hesitation & we were very happy with the outcome. All staff in the Lobby Bar/restaurant were fantastic. We ate there most evenings & had afternoon drinks there too. Again we were always greeted by name & preferences were remembered (like wine glass size!). Do they have a whiteboard too? Already planning a return trip in October.

SofitelBaliNusaDua, General Manager at Sofitel Bali Nusa Dua Beach Resort, responded to this review

Dear Valued Guest, Bonjour! Selamat Siang! Thank you for your recent stay at the Sofitel Bali Nusa Dua Beach Resort. We are delighted to read that you had an excellent stay and enjoyed the numerous facilities our resort offers. I hope that our innovative environment and personalized service helped you creating memories that will last long after your time spent here with us. Thank you for sharing your kind review, we hope to see you again soon for another magnifique journey with us. Sincerely, Sylvain Pasdeloup General Manager Sofitel Bali Nusa Dua Beach Resort

I3719YJmarks 2017/02/28
« Nice enough bubble »

This is certainly a beautiful resort, with a top notch staff. But the place is almost entirely insulated from Indonesia, and oddly to me focuses very little on the ocean. The most annoying piece is that they use the isolation to milk you for every dollar, much like a movie theater. There are no easily accessible stores and they don't offer any type of reasonable convenience store within the resort, so you're forced to make purchases from their mini bar. They even charge for the little tiny cartridges for the in room coffee machines. Also, it's just ridiculously high priced relative to the rest of Bali and even to other high-end resorts in Nusa Dua.

SofitelBaliNusaDua, General Manager at Sofitel Bali Nusa Dua Beach Resort, responded to this review

Dear Valued Guest, Bonjour! Selamat Siang! Thank you for staying at Sofitel Bali Nusa Dua Beach Resort! We really appreciate our comments on our facilities and our ambassadors. However, it is unfortunate to note that you not thoroughly enjoy the stay and I would like to sincerely apologize that on this occasion our services were not up to your expectations. With respect to value, we provide a wide range of options at our restaurants and bars but it can depend on one's selection or tastes. We are confident that there are plenty of options which are reasonably priced. Feedback such as yours is however important and our team will keep on developing new dining options for which value will be an important focus. Once again, we apologize that you felt that the service was not of a level that contributed towards a perfect stay for you. We appreciate you bringing these issues to our attention and therefore giving us the opportunity to improve. We hope you will give us an opportunity to accommodate you again. Best regards, Sylvain Pasdeloup General Manager Sofitel Bali Nusa Dua Beach Resort

277kiwitraveller 2017/02/12
« Bali Break »

Good service on the whole with staff trying to please. Room well serviced. Could be more umbrellas on the beach as for the number of rooms umbrellas are very few. Excellent breakfast, the best I have seen in 40 years of travelling but we were appalled by the waste by guests taking full plates and leaving half the food on the table. A review of how this could be mostly eliminated is necessary.

SofitelBaliNusaDua, General Manager at Sofitel Bali Nusa Dua Beach Resort, responded to this review

Dear Valued Guest! Bonjour! Selamat Siang! Thank you taking the time of posting a review of your recent stay at Sofitel Bali Nusa Dua on Trip Advisor. I am thrilled to read how much you liked the tremendous variety of our daily Buffet Breakfast at the Kwee Zeen restaurant, making it the best you tasted in the past 40 years and despite your numerous travels. However, I regret to know that some of our guests waist food on this festive occasion. Again, thank you for sharing online your experience at our resort. We wish you will visit us again during your next stay in beautiful Bali. Sincerely, Sylvain Pasdeloup General Manager Sofitel Bali Nusa Dua Beach Resort

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