Hotel - Novotel London Canary Wharf
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Novotel Hotel

Novotel London Canary Wharf Hotel

40 Marsh Wall 
E14 9TP  LONDON
UNITED KINGDOM

125 reviews
TripAdvisor Rating Based on 125 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre
  • Sauna in bathroom

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air Conditioning
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre
  • Sauna in bathroom

Catering

  • 3 restaurant(s)
  • 3 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 0:00-23:59
    • Opening hours : Week-end 0:00-23:59

Business services

  • 9 meeting room(s)
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

  • 313 rooms
  • 100% non-smoking hotel
  • 32 rooms for people with reduced mobility
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Sauna in bathroom
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • WIFI in your room
    • Work desk in all rooms
    • Crib on request
    • Minibar
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

Our customer reviews for Novotel London Canary Wharf

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating4.5/5 Based on 125 reviews

69geoffreyk 2017/05/15
« First stay in new Novotel - Canary Wharf »

First impressions were good, although arriving by car is going to be tricky as there is only a layby to pull into. Check in was not required as I checked in on line, room cards were ready as planned. Room was lovely, new obviously, but really well set out. View over the city was fantastic Couple of minor things to mention 1) the trendy bathroom glass wall looks ok until you switch the light on in the night and it wakes up your partner as its so bright 2) hairdryer supplied but nowhere to plug it into when you are using the mirror 3) no hot water for a shower in the morning, had to report it and wait an hour - used the bar but only for one drink, view from here equally impressive. Hot breakfast was cold, finished breakfast before tea arrived - all teething issues I assume

The-NLCW-Family, Justine at Novotel London Canary Wharf, responded to this review

A BIG THANK YOU for your review. We'r glad you had a good time with us but disappointed your stay was not perfect. So sorry you had to wait for the hot shower, thank you for your patience. We take your others comments on board and we will pass it on to the relevant people. We're sure we can make you feel fabulous next time you are visiting us. Can't wait to have you back!

Carol E 2017/05/04
« Boutique hotel »

Very nice environment lovely staff and pleasant rooms easy to find and good location. Breakfast good choice of food with Mini jars of nutella😁Thank you Novotel for beautiful weekend. Definitely recommend to others.

The-NLCW-Family, Justine at Novotel London Canary Wharf, responded to this review

We are over the moon to read you had a beautiful weekend with us! Thank you very much for your review and for recommending us - see you soon!

390unhappy 2017/05/03
« Weekend stop »

Confusion in the dining room whether or not breakfast was included, but was ratified eventually on check out. The buffet breakfast was very good as was the complimentary coffee and juices ,would stay again

The-NLCW-Family, Justine at Novotel London Canary Wharf, responded to this review

Thank you so much for review. It was our great pleasure to welcome you and we're glad to hear that you had a great time with us. We're sorry for the confusion for the breakfast - good to hear it was fixed straight away. Come back anytime, we'd love to have you back!

446adrian 2017/05/02
« Stay »

The overall experience was not to bad taking in Consideration that it's just opened recently , how ever still not an organise place , staff concentrate in less important things and forget to pay attention to details and client needs , for example they forgot the upgrade my room as a platinum member or offer name the welcome drinks vouchers , but I've been escorted to the room by a manager fallow by another one , a thought that was a bit to much ,every one in there was friendly and willing to help but still a bit disorganised , the location it's great , the rooms are clean and cozy , overall I had a good stay and I will gi back for sure and I highly recomand it

The-NLCW-Family, Justine at Novotel London Canary Wharf, responded to this review

Hi Adrian, thank you for your review! One of our most utmost reward is to see our Guest coming back so it was our great pleasure to have you again, in a Studio Suite this time. Hope you liked it? Room upgrade to the next room type are offered to our Le Club Gold and Platinum members and are subject to availability -sorry we could not last time. Looking forward to seeing you at the Executive drinks next time!

Dan S 2017/04/24
« What an amazing experience »

I chose this hotel because it was new. What I didn’t expect was their new approach to treating customers. It is the first time since I’ve been an Accor member that I’ve felt truly special and appreciated. From the moment we entered the hotel, we saw a difference in attitude. Everyone at the reception was smiling and greeting us. We were invited to sit down while we were being checked in. Being a Gold member, I got a free upgrade to an executive room. This was a complete surprise to me. Given my experiences with other Accor hotels, the most I was expecting was complimentary drinks in the minibar. With the upgrade, we also benefited from getting access to the Executive area on the rooftop where free drinks and food were served between 18:00 and 20:00. The other big surprise was the fact that they had the first floor reserved for Accor members. As a Gold member I had access to free drinks (I don’t think there was a limit, just your common sense) for the whole day and free food between 18 and 20. And there’s more. The difference between the 1st floor and the executive floor is the free food is at your discretion on the 1st floor. You can choose what you want from a big platter. It’s the 1st hotel where such a service is given. Moving on to the room, that was our first wow moment. We got to stay in room 3206 which is arguably the best room in the entire hotel. In fact, all rooms with the 06 number from the 15th floor up are arguably the best rooms in the hotel. This is because you are in the middle and your view is towards the center of London. You can see all the major attractions from your own bed or while taking a shower. I don’t think there’s any other hotel in London that can offer you a similar view. The shower does have a see through glass in this room so some people might be bothered by it. The breakfast was excellent and there was plenty of variety for all tastes. Many different types of pastries, fresh fruits, cheese, vegetables and your typical british breakfast meal. If anyone stood out from the crowd, I would say it was Caramel and Loveness(i hope it was their real names, that’s what the tags said). Outstanding service and always with a smile.

The-NLCW-Family, Justine at Novotel London Canary Wharf, responded to this review

You're a star! Thank you for this incredible review! It is quite an honor to receive such a great praise and especially for a Le Club Gold member and it was our great pleasure to make you feel special. Can't wait to welcome you again!

Blossom72 2017/03/16
« Lovely stay »

Stayed here over a long weekend. Not a lot to do around the hotel at present as a bit of a building side but a 5 minute walk into Canary Wharf and you have restaurants/bars/shopping area so location is great. Hotel itself is lovely - no traditional check in desks - just young people with ipads checking you in. All done efficiently and with no quibble. However - please note that they need a credit card to hold details for any extras - could not just take a debit card. Room was clean, quite big for this part of London (we had a twin), lovely bathroom facilities. Do need more milk though for your tea/coffee - only 4 left in the fridge at any one time. Hairdryer in the room - although the only mirror was in the bathroom or on the wardrobe door - and lead not very long from where the plug socket is. Overall - lovely stay - just needs a few tweaks.

The-NLCW-Family, Justine at Novotel London Canary Wharf, responded to this review

It was our great pleasure to welcome you and we're glad to hear you had a great stay with us! We can't indeed hold the money on a debit card, you can however pre-paid £50 per person and per day for your stay so you don't have to pay as you go in the hotel. We eventually refund the difference. Next time you visit us please tell us you are a milk lover and we will provide you with more than our standards 4 milks throughout your stay! Every feedback is a gem and we appreciate you took the time to share it. Hope to see you soon!

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