Novotel London Canary Wharf 4 stars

Customer review rating (ALL Rating) 4.4/5 4,454 reviews

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Novotel London Canary Wharf - Image 1
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40 Marsh Wall, E14 9TP LONDON, United Kingdom

Description

Hotel extras

  • 7 min walk to Canary Wharf underground with easy access to the City, O2 Arena and Greenwich

  • 313 contemporary guest rooms including 26 designer style Suites with panoramic London views

  • 9 design inspired meeting rooms including E-board technology

  • BOKAN - Three breath taking options for food and drink located on the hotel's top floors

Our accommodation(s)

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Hotel location

Novotel London Canary Wharf

40 Marsh Wall
E14 9TP LONDON
United Kingdom

GPS:51.501331, -0.023293

Telephone
Fax +44 20 7987 1040

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  4,454 reviews

TripAdvisor Rating  4.5/5  1,912 reviews

Certificate of excellence 2024

Super nice breakfast hosts!

TripAdvisor rating 5.0/5

Anna B TripAdvisor review

Thank you very much dear Rebeka and Barbara for making my breakfasts so special every day ! Novotel Canary Wharf is lucky to have you

Shocking lack of any customer handling skills

TripAdvisor rating 1.0/5

msb1303 Business - TripAdvisor review

Rooms absolutely fine, but the complete lack of any customer handling skills and appalling attitude of the front desk staff I encountered was shocking and an epic failure. Rude, abrupt and a complete absence of any empathy. After a booking mistake, not the hotel’s fault I hasten to add, was identified at check in, the (very loosely named) guest services person displayed complete ambivalence to not only the situation but also the subsequent interactions. Having tried to check in and discovered that the wrong date had been booked by mistake, I phoned my contact who had booked the room. They immediately said they’d speak to the booking agent they use to sort it for me, at which point I said to front of desk person “they’re sorting it, I’ll go and sit over there for 5 minutes” to which I received a curt (at best) response of “it’ll take more than 5 minutes” with a condescending tone and look. ‘Thanks for the reassurance and brilliant customer handling’ I said as I went to sit down. Several minutes later I got an update to say that the booking agent was speaking to Novotel Central Reservations to amend the booking and could I speak to reception, offer to give a credit card as holding security so I could at least get into a room sooner and it would be updated very soon. I approached previously mentioned front of desk person who, when I said “it is being sorted, can I give you a card to secure the room so I can check in, and they’ll update the system”, responded with another curt ‘no, you’ll need to pay in full’ and when I reiterated it was being sorted and I just wanted to get into my room, she interrupted me with an openly rude ‘the answer will be no’. An hour later, after Novotel Central reservations had point blank refused to accept the booking agent’s payment to change the room, I had to pay £95 myself for the difference in rate for the night. So, when I then made it back to reception, the late afternoon traffic now arriving to check in en masse, I tried to check-in and pay the fee myself, and, as I was explaining what had happened to another person on the team who I ended up checking in with, the original person interjected and tried to explain why I only had to pay the difference in rates and not a compete rate and she started the explanation to her colleague by saying “Mr Haines has …” My surname isn’t Haines, so not only had she shown an utter lack of any customer handling skills, but then couldn’t even get my name right. What an embarrassing way to represent the business you work for. Shocking and unacceptable. A simple mistake, no fault of the hotel, which could have been resolved simply and quickly, was made 100 times worse by a crap attitude and total disinterest in trying to find a solution or at least show some empathy. To the reception and hotel manager, if you are reading this, your staff member made my experience a complete ball ache and you need to seriously investigate the attitude that certain people you employ to apparently represent your business demonstrate. The first action that needs to happen if you do bother to read this is to train people on the concept of customer service or, better still, get rid of your bad wood and employ someone who has at least a modicum of knowledge of the concept of manners. Perhaps there’s an unused traffic cone knocking about somewhere in Canary Wharf that you could employ on your front desk instead as an inanimate object would be infinitely better qualified to deal with your paying guests than the epic failure I had to endure.

A wonderful weekend in Canary Wharf

TripAdvisor rating 5.0/5

outofthelight Solo travel - TripAdvisor review

I had the great pleasure to stay at Novotel London Canary Wharf for an extended weekend in early April. The crew at Novotel made it a very memorable weekend in London. They are attentive, charming and service-minded - and that makes a big difference. I am hereby officially a fan. It was a busy weekend in London and the hotel was full, so as a frequent guest of ACCOR, I had been upgraded to one of their suites. I loved the Executive Room I had at my last visit but this was really something. Large - and at the same time quite cosy - and with an amazing view of the city On Saturday, a friend came over for us to check out their bar on the 38th floor, and the very positive experience continued there. Excellent atmosphere, great mixing of cocktails (we almost made it through the cocktail list) and attentive service. And of course - the view! Their selection of small dishes can also absolutely be recommended. The bar staff was very helpful with London advice far beyond the hotel itself. Loved it! I slept very well, and loved waking up to that awesome view of London. I also enjoyed their gym, which is rather small, but well equipped - and allows for a solid work-out. Next to the gym, there is a pool, and they also a sauna where one can recover from workouts and/or from exploring London by foot. If I could have wished for something, it would be a bit more storage-space for clothes (rather limited for such a large room) and maybe a coat stand in the entrance area. But those are details, I will certainly be back. Thank you to all the team members (reception, housekeeping, bar and hotel management) for your hospitality.

Business hotel with a warm atmosphere

TripAdvisor rating 4.0/5

peter h TripAdvisor review

The location of the hotel is a bit out of the centre but there are 2 very good subway lines very nearby. The rooms are nice with a very good bathroom. The view is spectacular. The personal at the reception is very friendly and helpful. The breakfast was extensive. Rebeka, the hostess, and her team were very kind. There is a top floor bar with an incredible view over Londen. No complains about the WiFi One miner point … The airco wasn’t getting warm and the room kept rather cold. A bit like everywhere in the hotel.

Amazing views and well connected

Customer review rating 4.0/5

Stephanie Business - Confirmed reviews ALL

Possibly the warmest welcome I've at a hotel. Check-in was efficient, the room was excellent and I liked the walk-in shower. Water pressure wasn't the best but with different shower heads it's fine. The view from the bar and restaurant is simply amazing. The breakfast buffet was the low point for me as the warm food is being roasted by the lamps keeping it warm so the scrambled eggs were dry and the bacon like jerky.

Dear Stephanie, Thank you for sharing your feedback with us, and we're delighted to hear that you enjoyed your stay overall, particularly the warm welcome, efficient check-in process, and excellent room amenities such as the walk-in shower. We appreciate your compliments on the amazing views from our bar and restaurant area. Providing our guests with breathtaking views is one of our priorities, and we're thrilled that you had the opportunity to experience it firsthand. Regarding your experience with the breakfast buffet, we apologiSe for any disappointment caused by the quality of the warm food. Your feedback is invaluable to us, and we will certainly review our processes to ensure that our breakfast offerings meet the highest standards. Please rest assured that we take your comments seriously, and we will address the issues you mentioned to improve the overall breakfast experience for our guests. Once again, thank you for your feedback, and we hope to have the opportunity to welcome you back for another enjoyable stay in the future. Warm regards, Sincerely, Anna & The Novotel London Canary Wharf Family ANNA MANAURO Hotel Operations Manager NOVOTEL LONDON CANARY WHARF 40 Marsh Wall, E14 9TP, LONDON, UK Hotel:+ 44 (0) 20… Email: an… novotel.com accorhotels.com

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Other web-users rate our hotel

  • 1,424 reviews 9.1/10 Location
  • 3,260 reviews 7.8/10 Room
  • 2,589 reviews 8.1/10 Service
  • 31 reviews 7.1/10 WiFi
  • 1,161 reviews 5.8/10 Cleanliness
  • 1,129 reviews 7.3/10 Breakfast
  • 910 reviews 7.3/10 Amenities
  • 590 reviews 8.7/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.