Hotel - Mercure Gold Coast Resort
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Mercure Hotel

Mercure Gold Coast Resort

Palm Meadows Drive 
4211  CARRARA
AUSTRALIA

1,142 reviews
TripAdvisor Rating Based on 1,142 reviews
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Check-in from 14h00
Check out up to 11h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI access
  • Parking
    • Private indoor parking
    • Public outdoor parking
    • Public indoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Swimming pool
    • Pool
    • Outdoor heated pool
    • Outdoor unheated pool
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI access
  • Parking
    • Private indoor parking
    • Public outdoor parking
    • Public indoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel
  • Air Conditioning
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor heated pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
  • Babysitting on request
  • Golf (Nearby)
    • Golf (Paying, Nearby)
    • Golf lessons (Paying, Nearby)
  • Tennis
    • Outdoor tennis court
    • Tennis (Paying)

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-23:59
    • Opening hours : Week-end 00:00-23:59

Business services

  • 6 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Recently renovated, Mercure Gold Coast Resort's 280 guest rooms are fresh, contemporary and stylish. Guests looking for Gold Coast hotels can find a wide range of accommodation options at this superb hotel, with Privilege Rooms, Superior Spa Rooms and Suites available. Beautifully appointed and spacious, each guest room features an ensuite, a work desk, coffee and tea making facilities, a TV with pay-per-view channels, and a balcony, patio or courtyard with views over the gardens, golf course or pool.

  • 306 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    • Opening windows
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Crib on request
    • Pay per view channel(s)
    • Iron in room
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

Our customer reviews for Mercure Gold Coast Resort

TripAdvisor Certificate of Excellence

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating4.0/5 Based on 1,142 reviews

martensfamily 2017/04/22
« Trip to Mercure Gold Coast »

Easy property to access always clean and rooms very comfortable and relaxing.We had a lovely meal at dinner and had good service.we would like to compliment Kerrie on her service. Worst thing ....did not get any water

Z4347RNsamk 2017/04/21
« All good , but no lifts »

Nice property, but 3 floors without lifts. I felt sorry for the concierge guy who had to carry bags to the 03rd floor. Not sure how HK carry their linen from the ground floor to the 2nd floor ? Management needs to look into installing a lift.

Noel T 2017/03/06
« MERCURE CARRARA »

We have stayed here before and found it to be very good value. It is relatively close to the Gold Coast but far enough away. The surrounds are well maintained. The Staff are very friendly and cheerful, not wishing to differentiate between them but the Restaurant Staff who were most helpful given the circumstances of having overnight groups staying at the facility. Thanks to the Concierge Staff who helped with our bags and also to the Desk Staff who were most courteous. On small criticism however is the lack of an elevator for those who have a disability - 38 steps just a little much to get to the higher level. Otherwise a great venue.

Mr_Tom_Bloomfield, General Manager at Mercure Gold Coast Resort, responded to this review

Hi Noel, thanks so much for your review and it's nice to hear that our team looked after you well. We will certainly try to allocate you a ground floor room on your next stay so you don't have to negotiate the stairs. We really appreciate this feedback and hope to see you again soon.

paulhF8194CZ 2017/02/25
« Always welcoming and always comfortable »

Always welcoming and always comfortable. As a frequent guests of Mercure Carrara we cannot fault the service provided by the friendliest of staff on every possible occasion. Room Service is prompt and excellent!

Mr_Tom_Bloomfield, General Manager at Mercure Gold Coast Resort, responded to this review

Hi Paul, thanks so much for your feedback on our facilities and service. It's great to hear that we're continuing to look after you well and we look forward to seeing you again soon.

Athina G 2017/01/13
« Family friendly »

This is a beautiful resort. Parking was easy & there's always help available for luggage. Our room was clean and had all we needed. The pool was lovely, always kept tidy and clean & pool towels are provided. We only had a chance to go to the restaurant for breakfast, which ha everything we wanted plus more. All staff were friendly and helpful.

Mr_Tom_Bloomfield, General Manager at Mercure Gold Coast Resort, responded to this review

Hi Athina, many thanks for letting us know about your recent stay and we're pleased to hear that your family was well looked after. The pool has certainly been popular over the summer break, so glad you all enjoyed it.

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