Hotel - Mercure Karawang
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Mercure Hotel

Mercure Karawang

Jl Galuh Mas Raya  Teluk Jambe  West Karawang Indonesia 
41361  WEST KARAWANG
INDONESIA

76 reviews
TripAdvisor Rating Based on 76 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access (Paying)
  • Parking
    • Public outdoor parking
    • Public indoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pool
  • Fitness centre
  • Massage

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access (Paying)
  • Parking
    • Public outdoor parking
    • Public indoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 3 to 6 years
    • Children's Club for over 12s
  • Air Conditioning
  • SOEKARNO HATTA
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Porter
  • Concierge

Leisure and activities

  • Pool
  • Fitness centre
  • Massage
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 3 to 6 years
    • Children's Club for over 12s

Catering

  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-23:59
    • Opening hours : Week-end 00:00-23:59

Business services

  • 10 meeting room(s)
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available
See all services

Hotel location

Our rooms

Mercure Karawang has 242 modern, sophisticated rooms. Each room features a 32" LED TV screen, in-room safe, fridge, separate bathroom with standing shower, hairdryer and free Internet access.

  • 242 rooms
  • 42 non-smoking rooms
  • 2 rooms for people with reduced mobility
    • 220/240 V AC
    • Air conditioning
    • Trouser press in room
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • WIFI in your room
    • Work desk in all rooms
    • Pay per view channel(s)
    • Manual temperature control
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

Our customer reviews for Mercure Karawang

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating4.5/5 Based on 76 reviews
Hady124 2017/03/25
« Quality of Staff's service is getting bad »

Several times stay in here since this hotel newly open. I can feel the quality of services is down. Many issues happened during my lately stay. Some complained were being forwarded but no respond from the duty manager Food quality(taste) and variety at the restaurant is consider not good for 4 star rated. Several times inputs given but not shows a feedback or improvement. Can say Management is poorly respond to guest's complained/input.

MerKrwng, General Manager at Mercure Karawang, responded to this review

Dear Mr Hady, Warm greetings from Mercure Karawang... Thank you to spend the time to share your experience on TripAdvisor. Thank you very much to always choose our hotel as your destination stay in Karawang. However I am regret to know that your lately stay at our hotel was not as pleasant as before therefore please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Thank you again for your feedback and we hope that we can have a chance to give you a better experience for your next stay. With Best Regards, Teuku Rusiansyah General Manager

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