Grand Mercure Sao Paulo Vila Olímpia 5 stars

Customer review rating (ALL Rating) 4.5/5 2,158 reviews

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Description

Hotel extras

  • Renovated, spacious, upscale rooms. 49" Smart TDS w/ streaming channels

  • CipóRestô restaurant with outdoor balcony and Brazilian cuisine

  • Corporate and social event spaces with capacity for up to 600 people

  • Nearby hospitals and clinics: São Luiz, Sta Paula, Sta Maggiore, Clinica JK

  • Hotel with helipad located 10 min from Congonhas Airport - SP

Our accommodation(s)

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Hotel location

Grand Mercure Sao Paulo Vila Olímpia

Rua Olimpiadas 205
04551 000 SÃO PAULO
Brazil

GPS:-23.59563, -46.6845

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,158 reviews

TripAdvisor Rating  4.0/5  1,312 reviews

Certificate of excellence 2023

Great staff and Service!!

TripAdvisor rating 5.0/5

asanders915 Business - TripAdvisor review

I stay at this hotel often for business. The staff is so professional, friendly and always helpful. The hotel restaurant offers great food and service. Must visit the coffee cafe, Tres Coracoes ask for Felipe or Ketlen, they are the best!! They make the best Latte!!

Best location and good quality at an affordable rate

TripAdvisor rating 5.0/5

Miguelariasb Business - TripAdvisor review

Convenient location in a beautiful neighborhood, next to Itaú Cubo. Some shopping malls nearby and a lot of restaurants walking distance. With its modern renovation and spacious rooms, it is my go to place at a good rate for short business trips in São Paulo.

Dear Miguelarias, Thank you very much for reviewing your experience with us. I'm pleased to know that you enjoyed our location and facilities! We wish to welcome you in every future visit to São Paulo. Erick Franco Customer Experience Manager

Bad stay

Customer review rating 2.0/5

Cassio M. Business - Confirmed reviews ALL

Overall I´ve always liked to stay at the Gran Mercure Vila Olimpia. It´s close to my office, my prefered gym, the staff is polite, food is good and the room is comfortable with one exception: the air conditioning system (AC). As I was progressing in my All status - mostly due stays in other Accor units - I endured the hot sleep nights at the Gran Mercure for I was trying to get the Platinum status (missed for only 5 nights). But since my status scored zeroed, I will not tolerate it anymore and have placed this hotel on the bottom of my preference list, choosing to stay there only if another option isn´t available. The AC thermostat in the room simply do not work! I have reported several problems without any really action from the hotel: 1) it never reaches the coolest temperature selected (18,5o Celsius) 2) during the night it continuously turns itself off for several minutes and then turns back on for 30-40 seconds only - so the room gets hotter and not cooler 3) since the hotel was unable to solve the problem, I´ve asked several times for a simple bed sheet in replace of the heavy sewn blanket they have in every room - simple request, but I never got it!! Instead the answer I got was it was not possible to give a simple sheet, because it wasn´t part of the brand standards... Maybe making a guest uncomfortable is... I reported those problems several times in several stays to several people, and I was simply ignored. By the way this last stay I was hosted in the worst room in the hotel!! It wasn´t even refurbished yet. Just for knowledge, I am also a gold status guest at the Renaissance, Sheraton and Hilton, and never had the same problem!! Those are now my preferred choice of stay in São Paulo

Gostaríamos de agradecer sua gentileza em compartilhar suas percepções sobre a hospedagem conosco. Ficamos honrados por ter nos escolhido como seu hotel em São Paulo. Ao mesmo tempo, lamentamos por não atender todas as suas expectativas. Nós nos esforçamos para fornecer uma experiência de serviço superior para cada cliente, portanto seu feedback é muito importante para nós. Conversando com os responsáveis pela Recepção, me garantiram de que o senhor recebeu o lençol. Peço desculpas pela confusão mencionada e tenha certeza de que já reforçamos com todos do time de que nós oferecemos o item mediante solicitação. Também solicitei ao responsável pela Manutenção uma revisão do sistema de ar condicionado do seu quarto para garantirmos de que tudo está funcionando perfeitamente. Em relação à gerentes no Hotel, permita-me informá-lo de que sempre há algum responsável e, caso não haja alguém com cargo gerencial, lideranças estarão presentes para nos representar. De qualquer maneira, deixo aqui meu contato caso eu possa auxiliá-lo em qualquer necessidade futura: h8… Saiba que o senhor é um hóspede muito importante e odiaríamos perder uma próxima oportunidade de recebê-lo e oferecer uma verdadeira experiência Grand Mercure. Esperamos que possa voltar em breve. Erick Franco Gerente de Qualidade

well located, nice room, extremely nice staff

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

I needed an early check-in and therefore paid the whole night also 2 hours needed The same with my late check-out (at 15h - I was asking extension till 14h) but was denied but at least the hotel only charged me half of the night....please try to make a bit more customer friendly policy

Dear Irene, Grand Mercure is thankful for your comments. Our team is happy to know that you had, overall, a pleasant stay with us! I'll pass on your words about the staff. Everyone will be pleased! About the late check out, please know that we can only concede it when we have availability. These past few weeks all the rooms are booked and that's why, unfortunately, we could not grant it. It will be a pleasure to give you one on your next stay with us, if possible! We are looking forward to welcome you back soon. It will always be a joy to have you with us. Julia Lencina Customer Experience Grand Mercure SP Vila Olímpia #HospedarComBrasilidade #GrandMercureVilaOlimpia

Disappointing Business Hotel Stay: Promised Modernity vs. Outdated, Neglected Reality

TripAdvisor rating 1.0/5

RaphaelP26488 Business - TripAdvisor review

Currently staying at a hotel that boasts itself as a contemporary and refurbished option for business travelers, I am facing deep disappointment. I had high hopes for a place that advertised "renovated, spacious, and modern rooms," but what I've encountered is a series of letdowns from the moment I arrived. Initially placed in a room that was anything but modern or renovated, I promptly lodged a complaint, expecting a quick fix. Surprisingly, I was moved to a room that still starkly contradicted the hotel’s advertised standards. The accommodations I've been given show a clear disregard for modernity, with furniture that appears haphazardly chosen and walls marred by stains indicative of long-term neglect. For someone on a business trip, the hotel environment should complement the workplace, affecting the overall success of the trip. Facing such decay and negligence is not just frustrating but also harmful to both productivity and mental well-being. This ongoing discrepancy between the hotel's promises and the actual state of affairs raises serious concerns about its honesty and commitment to customer satisfaction. Experiencing this firsthand has reminded me of the importance of consulting reviews and recommendations from other travelers, especially for hotels aiming at the business market. I urge potential guests to be wary and consider other accommodations before deciding on this hotel. To the hotel management, I stress the need for an immediate reevaluation of your maintenance, marketing, and customer service approaches to spare your guests from the unpleasant experiences I am currently enduring.

Dear RaphaelP26488, Thank you for writing us a review. Your feedback is invaluable to us, and we sincerely apologize for any inconvenience or discomfort you encountered. I'm happy that we were able to able to reach an agreement after our encounter! Please count on us for anything you may need! We are completely at your disposal. Yours truly, Erick Franco Customer Experience Manager

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Other web-users rate our hotel

  • 341 reviews 9.7/10 Location
  • 770 reviews 7.2/10 Room
  • 896 reviews 8.6/10 Service
  • 25 reviews 7.1/10 WiFi
  • 410 reviews 9.2/10 Breakfast
  • 255 reviews 7.5/10 Cleanliness
  • 205 reviews 7.1/10 Vibe
  • 175 reviews 7.4/10 Amenities

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