Hotel address
109 Madison Drive2290 CHARLESTOWN
AUSTRALIA
How to reach the hotel
GPS :S 32° 57' 18.04'' E 151° 42' 17.25''
Contact the hotel
- Tel. (+61)249438899
- Fax. (+61)249421463
- desk@mercurecharlestown.com.au
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Mercure Charlestown - hotel reviews in Charlestown
Hotel code: 8854
Accorhotels.com customer reviews in partnership with TripAdvisor
"Stay Review"
14th February 2013, rowdyros, Port Macquarie, Australia
Generally we enjoyed our stay.The pool was wonderful after a long hot day.Food at the restaurant was good ,with friendly service.On the down side,when booking we asked for a ground floor room, because of health reasons. Unfortunately we were given a room on the first floor, which did make thing a little difficult. Other problems were a very noisy exhaust fan in the bathroom and we were only supplied with 2 tea bags for our stay.
View management response »
Management responseDear Accor TravellerWe very much appreciate your comments regarding your stay at the Mercure Charlestown. It is always a pleasure to receive positive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,
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"Run Down"
28th January 2013, Mattla77, Melbourne, Australia
Satyed for one night with family as a stop in while travelling to Coffs harbour. Pool was full of dead flys, and the room smelt really bad. Hotel needs a refurb. Good for overnight stay only, wouldnt want to stay any longer than that.
View management response »
Management responseDear Mattla77Thank you for taking the time to tell us about your experience at the Mercure Charlestown. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. You will be happy to know that all our room are now renovated and we now have engage ourselve to renovate some of the public space.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,
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"Newcastle Stay"
15th January 2013, Stockinbingal, cootamundra australia
Quality Accommodation.lack of communication between accor and hotel in relation to package inclusions.Views from rooms exaggerated.Longer walk to shopping centre than indicated.breakfast quality high but not buffet.
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Management responseDear Stokingbingal:We very much appreciate your comments regarding your stay at the Mercure Charlestown. It is always a pleasure to receive positive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,
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"tripsters"
2nd January 2013, tripsterSydney, sydney
We thought the hotel was adequate but that the swimming pool didn't come up to expectations and it didn't seem very clean. Didn't notice when booking that there wasn't a lift. Room and bathroom fine but bed seemed abit tired. Staff all very nice and helpful. Very quiet location (we had upstairs room overlooking the gusts car park) with easy access off the highway.
View management response »
Management responseDear TripsterSydney:We very much appreciate your comments regarding your stay at the Mercure Charlestown. It is always a pleasure to receive positive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,
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