Hotel - Mercure Bandung Setiabudi
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Mercure Hotel

Mercure Bandung Setiabudi

Jl Dr Setiabudi No 269 
40154  BANDUNG
INDONESIA

955 reviews
TripAdvisor Rating Based on 955 reviews
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Select your dates 770000.00 IDR
Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Swimming pool
    • Pool
    • Outdoor heated pool
  • Massage
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Children's Club for over 12s

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Children's Club for over 12s
  • Air Conditioning
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing
    • Ironing room
    • Shoe shine machine
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor heated pool
  • Massage
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Children's Club for over 12s
  • Golf (Nearby)
    • Golf (Paying, Nearby)
    • Golf lessons (Paying, Nearby)
  • Tennis (Nearby)
    • Outdoor tennis court (Paying, Nearby)
    • Tennis (Paying, Nearby)
  • Bicycle hire facilities

Catering

  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 11 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 204 rooms
  • 102 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • WIFI in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Crib on request
    • High speed transmission line
    • Minibar
    • Suite Box
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

Our customer reviews for Mercure Bandung Setiabudi

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating4.5/5 Based on 955 reviews

d41d12017 2017/02/08
« An Escape hotel from the City »

Quite nice and comfortable hotel, which can relax and enjoy the fresh and cold air near the hills. nice hospitality and nice room also. Nice breakfast and Good faciilities. Access not to far from the city center it took 30 mins from there.

Engkun_Kurnia, General Manager at Mercure Bandung Setiabudi, responded to this review

Dear d41d12017, The warmest greetings from Mercure Bandung Setiabudi, Thank you for your recognition for the excellent service and facilities provided at our Hotel and certainly we will forward your positive comments to the entire team for their motivation. We are looking forward to welcome you back at hotel soon. Best Regards, Engkun Kurnia General Manager

sinan77sg 2017/02/02
« THIS IS NOT ACCOR HOTEL »

It is a nice hotel but unfortunately not accor standard. If your are accor loyalty member, please do not expect anything, they dun even care or maybe they dun now that this membership is exist. I am gold member and I got nothing, they treat my cousin who is booking through agoda better.

Engkun_Kurnia, General Manager at Mercure Bandung Setiabudi, responded to this review

Dear Sinan77sg, I thank you very much for your recent stay and spending your time to share your comments about our hotel. i do apologies for the unexpected experience about the services, I have followed up with the team and i would like to clarify that we have special treatment for our Leclub members and it has been brought into our discussion and we trying to find the solution to void the same problem happen again in the future. Hopefully we may provide for your next visit. Once again , thank you very much for sharing your concerns and we wish to provide better service on your next visit Sincerely, Engkun Kurnia General Manager

Moon2510 2017/01/25
« Clean, new, warm water pool »

Great team, from the reception they dont hesitate to upgraded room when available, the house keeping follow up all the request made by room until we satisfy, we even decide to have buffet dinner at the hotel since they give cash back that we can use at their restaurant and guess what they give free when we bring our children. Fantastic Other than that we decide to stay there for their wam water pool, and it worthed to try

Engkun_Kurnia, General Manager at Mercure Bandung Setiabudi, responded to this review

Dear Ms. Moon2510, Thank you for the great feedback on this site. Happy to read that all our enthuastic team made your stay fantastic. Even better since you booked thought our official website, you were eligable and glad can utilize the cashback. We will convey your kind words to FO, FB and HK team and we are looking forward to welcoming you back soon. Best Regards, Engkun Kurnia General Manager

jesst35 2016/09/06
« Very Friendly Staff »

I stayed for a night during a busy school holiday period. The queue in the reception was plenty but they were served quickly by the staff. They were friendly and my room was upgraded for free. It's not something you get everyday but it's a nice gesture. The only disappointment was that the room is directly in front of the pool so it was quite noisy.

Engkun_Kurnia, General Manager at Mercure Bandung Setiabudi, responded to this review

Dear Ms. Jesst35, Thank you for giving us 5 bubbles on this site. Very pleased to read that our staff manage to make your stay enjoyable. Sorry to read about the noise , since your room is Privilege Lagoon which have direct access to the swimming pool. Next time to plan to stay with us tried our Privilege Terrace on the 2ndFloor. Believe will suits you. See you soon. Best Regards, Engkun Kurnia General Manager

Antony K 2016/07/27
« Need some improvement for your services... »

I have some input for your team: 1. Accorplus Priority Desk: unfriendly staff, much better went to the reguler check in desk. 2. I ask for an extra towel as I brought my kid with me, but the housekeeping kept telling us that couldn't add but only towel exchanged.--> Come on...Is it your service to us? 3. Hardy's Restaurant service was too long, need almost 1 hour in serving our food.

Engkun_Kurnia, General Manager at Mercure Bandung Setiabudi, responded to this review

Dear Mr. Antony K., Thank you for your review on this site. Please accept my most sincere apology for the shortcomings you experienced and made you feel dissatisfied with your experience. Appreciate your valuable comments regarding our accorplus priority desk, extra towel and service from our Hardy's Restaurant. Your comment has been duly passed to all Department Heads concerned for their immediate attention and to avoid similar experience occurring again in the future. Thank you again for your comments, I believe that we shall have a chance of welcoming you again soon for a real “Mercure” experience. Best Regards, Engkun Kurnia General Manager

liani05a 2016/07/20
« experience »

Helpful Staff and crew, the room is so clean and big (worth it with the price, the location of hotel near from entertainment spot like cafe, club, restaurant etc, and the restaurant have a good food and more variety

Engkun_Kurnia, General Manager at Mercure Bandung Setiabudi, responded to this review

Dear Ms. Liani05a, I am pleased to read that you had an enjoyed comfortable stay with us. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We do hope that we will have opportunity to welcoming you back to our hotel in the near future. Best Regards, Engkun Kurnia General Manager

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