Hotel - The Sebel Quay West Auckland
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The Sebel Hotel

The Sebel Quay West Auckland

8 Albert Street 
1010 AUCKLAND
NEW ZEALAND

517 reviews
TripAdvisor Rating Based on 517 reviews
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The Sebel Quay West Auckland

An intimate 4.5 star apartment style hotel which is within 200 meters of the harbour right in the heart of Auckland's central business district and downtown shopping precinct. 50 well-appointed 1, 2 and 3 bedroom apartments enable guests to choose the convenience of hotel services or savour the independence that only apartment style accommodation can deliver.

The Sebel Quay West Auckland is just minutes from the city's iconic Viaduct Harbour and Downtown shopping precinct - making it the ideal apartment stay for visitors looking to experience the best in retail therapy, waterfront views and fine dining. Take a stroll down Queen Street, explore the Britomart Precinct, or head to shopping hotspots in nearby Parnell, Newmarket and Ponsonby. Afterwards, head back to the Viaduct to relax by the harbour and indulge in local cuisine.

Hotel extras

The Sebel Quay West Auckland located in Auckland's CBD within walking distance of Viaduct Harbour, Queen Street shopping and Vector Arena. The Sebel Quay West Auckland Apartments are ideal for long stay and relocation guests.

This hotel is Planet 21 Bronze
PLANET 21 programme

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Check-in from 14h00
Check out up to 11h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed internet (Paying)
    • Wi-Fi in the communal areas (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Well-lit parking
  • Wheelchair access
  • Swimming pool
    • Pool
    • Indoor heated pool
  • Breakfast

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed internet (Paying)
    • Wi-Fi in the communal areas (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Well-lit parking
  • Wheelchair access
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioning
  • AUCKLAND INTL
  • Hotel open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Currency exchange

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre
  • Jacuzzi
  • Babysitting on request

Catering

  • Breakfast

Business services

  • Self service business centre
  • Copy/print service available
See all services

Our rooms

An exclusive, luxury apartment hotel, ideally located in the very heart of Auckland city featuring fantastic balconies with harbour & city views

  • One Bedroom Apartment
    One Bedroom Apartment

    A generous apartment equipped with a full kitchen, dining area and living space. The bathroom features a bath, separate shower and laundry. Each apartment provides large balcony, with cityscape views of Auckland.

  • Two Bedroom Apartment
    Two Bedroom Apartment

    A spacious apartment with expansive views overlooking Auckland. A fully equipped kitchen, separate living/dining areas, two bedrooms and bathrooms with bath, separate shower and laundry.

  • 40 rooms
  • 100% non-smoking hotel
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Airconditioning
    • Safe deposit box in room
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    • Opening windows
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Crib on request
    • Pay per view channel(s)
    • Minibar
    • Iron in room
    • Full kitchen
    • Microwave in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our customer reviews for The Sebel Quay West Auckland

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating 4.0/5 Based on 517 reviews

philw1973 2016/06/29
« Weekend stay »

Thought the room was great and the facilities were excellent. We had a nice view of the harbour which was a really nice surprise. Pool and spa were great and the staff friendly. Would definitely stay there again next time we are up there.

KeshOM1, Operations Manager at The Sebel Quay West Auckland, responded to this review

Dear philw1973 Thank you for taking the time to provide feedback of your recent stay. We are delighted that your weekend stay was outstanding and we look forward to seeing you again. Kind regards Kesh

Rodney S 2016/04/21
« Quality has dropped »

Have stayed at this hotel several times before over the years and have found that the service and welcome was certainly not good for the price of the hotel. Our stay was a little disappointing even though it was only one night.

KeshOM1, Operations Manager at The Sebel Quay West Auckland, responded to this review

Dear Rodney S Thank you for taking the time to share your experience. I am sorry to hear that the service was not to your satisfaction and I would like to apologise for this. We do receive numerous positive feedback in this area and I would appreciate if you could provide me in detail your areas of concern by emailing me on h8759-om@accor.com to enable us to make improvement. Thank you gain for your feedback and choosing to stay with us. Kind regards Kesh

lorryg390 2016/02/28
« Great stay at the Sebel Quay West Auckland »

The service I received from check in to check out was excellent, the apartment was very spacious and well furnished, very nice view over the harbour and a very good location close to great restaurants etc.

KeshOM1, Operations Manager at The Sebel Quay West Auckland, responded to this review

Dear lorryg390 Thank you for your great review. We are delighted that your whole experience from check in to check out was excellent and that you enjoyed your stay in our spacious, comfortable room. Thank you again for taking the time to comment and we hope to see you again in near future. kind regards Kesh

CocolinaS 2015/11/25
« Really nice and not expensive »

I used to go to the Hilton but this time, it was fully booked. So I choose to stay at the Sebel Quay West. I was at the floor 16. The living room and the master had a balcony. Small kitchen but fully equiped. And a laundry wich is usefull when you travel a lot. Many channels on television. The restaurant on the first floor wich is not part of the hotel was really good. AAll the staff really kind. I had slep very well and enjoyed my stay. I would probably come back at the Sebel Quay West.

KeshN N, Operations Manager at The Sebel Quay West Auckland, responded to this review

Dear CocolinaS Thank you for your wonderful feedback. We are pleased that you had a pleasant experience at our hotel and would love to have you stay with us again on your next trip. Thank you for choosing to stay with The Sebel Quay West Auckland. Kind regards Kesh

divebunny1 2015/11/15
« Fantastic stay »

We arrived quite early in the morning, but were able to check-in straight away for our 2 night stay. We were impressed by the size of our one bedroom apartment, and even more impressed with the harbour view from our huge balcony. We enjoyed the fair trade coffee/teas provided. Loved the bath products provided (shampoo, condition, shower gel, body lotion). It was nice having our own laundry room. The apartment was pretty quiet, except for a couple of sirens going past. The location was perfect for us. We would definitely stay here again.

KeshN N, Operations Manager at The Sebel Quay West Auckland, responded to this review

Dear divebunny Thank you for your fantastic feedback. We are thrilled to hear that you had a wonderful time and enjoyed the room and amenities. I must agree the bathroom products are great! Thank you again for your comments and choosing to stay with The Sebel Quay West Auckland. Kind regards Kesh

Jessica W 2015/11/11
« Excellent location, service and views »

I booked a 2 bedroom apartment and was amazed at the views we had. The apartment was clean and tidy, the staff at reception were friendly and helpful. The decor throughout hotel was outdated but I didn't mind it. the air conditioning in my room was a bit loud, though I did not investigate into how I could turn it down nor did I ask.

KeshN N, Operations Manager at The Sebel Quay West Auckland, responded to this review

Dear Jessica W Thank you for the great review. We are delighted that you enjoyed the location, views and the service. We look forward to welcoming you back again soon. Kind regards Kesh

rikkit697 2015/10/25
« Awesome upgrade »

Great view room was amazing stay ther again. Food was great and helping with shuttles and resterants was a great help. Will pass on to my friends and work colleges if they ever go to Auckland they must consider this hotel

KeshN N, Operations Manager at The Sebel Quay West Auckland, responded to this review

Dear rikkit697 Thank you for taking the time to share your experience of The Sebel Quay West Auckland. We are delighted to hear that you had a great time and enjoyed the upgrade. Thank you again for your wonderful comments and we look forward to seeing you when next in Auckland. Kind regards Kesh

NowMoreWellTravelled 2015/10/02
« Fair stay in good locale & friendly services (some caveats) »

Three night stay in Auckland while travelling with 2 young children 7 and under. Pros: -Stayed in a generously sized suite (2 bedrooms + living) for quite a fair price -Excellent locale: right above the harbour and proximal to transport and many of Auckland city's attractions. -The Sebal's staff were friendly, efficient and knowledgeable. -Hotel WiFi has a base level of security beyond most other hotels (something for the tech savy traveller to consider!) Caveats: -The age of the hotel's last fitout / renovation is beginning to show: minor faults were noted with furniture, handles and bathrooms. Nothing major (the worse was lack of bath plug for the kid's bath) but noted repeatedly. -Visitors should be careful to note there are two Sebal's in the same proximity with even local taxi drivers confusing one for the other!

KeshN N, Operations Manager at The Sebel Quay West Auckland, responded to this review

Dear NowMoreWellTravelled Thank you for sharing your experience of The Sebel Quay West Auckland. Great to hear that you found the 2 bedroom apartment very spacious for the family at a good rate and enjoyed the hospitality. I do apologise for the minor faults found which may have caused some inconvenience. These have now been addressed. Our sister property The Sebel Auckland Viaduct is located on the Viaduct harbour and all reputable taxis and shuttle companies are well aware of our locations. Thank you once again for your feedback and we look forward to your next trip. Kind regards Kesh

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