Pullman Brisbane King George Square 5 stars

Customer review rating (ALL Rating) 3.8/5 3,424 reviews

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Corner Ann and Roma Streets, 4000 BRISBANE, Australia

Description

Hotel extras

Guests staying at Pullman Brisbane King George Square can enjoy an extensive range of excellent facilities, including a gym with stunning views over Brisbane, a café, bar and restaurant, and conference facilities for up to 750 people

Our accommodation(s)

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Hotel location

Pullman Brisbane King George Square

Corner Ann and Roma Streets
4000 BRISBANE
Australia

GPS:-27.468323, 153.023248

Telephone
Fax +61 7 3229 9618

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  3,424 reviews

TripAdvisor Rating  4.0/5  2,482 reviews

Customer review rating 1.0/5

Amit Families - Confirmed reviews ALL

As an accor member, I have stayed in better places than this. It looked like a run down motel with a fancy lobby.

Dear Amit, Thank you for sharing your feedback with us regarding your recent stay at our hotel. We sincerely apologize for any disappointment you experienced during your visit. We regret that the breakfast did not meet your expectations, and we apologize for any inconvenience caused by the pricing structure. Your comments regarding the breakfast pricing and policy for children will be reviewed by our management team for consideration and improvement. Additionally, we apologize for any inconvenience caused by the queuing time at departure. We understand that your time is valuable, and we will work to improve our processes to minimize wait times for our guests. We appreciate your loyalty as an Accor member, and we hope that you will give us another opportunity to provide you with a more enjoyable experience in the future. Thank you once again for your feedback, and we look forward to the opportunity to welcome you back in the future. Warm regards, Roshit Manmohan Front Office Manager

Central location, good facilities

Customer review rating 4.0/5

Lisa Solo - Confirmed reviews ALL

Enjoyed my stay at the Pullman, King George Square Brisbane. Experienced a few minor inconveniences such as on check in there was no record of my upgrade request made in advance, and the interconnecting room door allowed for noise from the family next door to come through quite clear. However, would not hesitate to book at this hotel again. Great central location and close to public transport options. Rooms were well appointed and the bed was very comfy.

Dear Lisa, Thank you for choosing to stay at Pullman King George Square Brisbane and for taking the time to share your feedback. We are delighted to hear that you enjoyed your overall stay with us and found our central location convenient. We apologize for any inconvenience caused by the oversight regarding your upgrade request and the noise from the adjoining room. Your comments have been noted, and we will take steps to address these issues to ensure a more seamless experience for our guests in the future. It's great to know that you found our rooms well-appointed and the bed comfortable. We strive to provide a comfortable and relaxing environment for all our guests, and we are pleased that we met your expectations in this regard. Thank you once again for your valuable feedback, and we look forward to welcoming you back to stay with us in the future. Best regards, Roshit Manmohan Front Office Manager

Ok, but not Great!!

Customer review rating 3.5/5

Adam R. Families - Confirmed reviews ALL

As a member to drive 400klms and arrive to be told the car park is full and we would have to find somewhere else to park was not the best news. Communication regarding this was extremely poor. Also to be charged for a bottle of water from the mini bar when no one drank it was also very disappointing.

Dear Adam, Thank you for sharing your recent experience with us, and we appreciate your feedback. We're glad to hear that our staff were very helpful during your stay. However, we apologize for the inconvenience caused by the full car park upon your arrival. We understand the frustration this may have caused and regret any lack of communication regarding parking options. Your feedback will be shared with our team to ensure that we provide clearer information to our guests in the future. Additionally, we apologize for the disappointment regarding the charge for the bottle of water from the minibar. We will review our billing processes to ensure accuracy and have submitted paperwork for a refund for you. You should see the amount returned to you in the coming days. We value your feedback as it helps us to improve, and we hope to have the opportunity to welcome you back for a more satisfying experience in the future. Warm regards, Roshit Manmohan Front Office Manager

Quick Staycation

Customer review rating 4.0/5

Matt Couples - Confirmed reviews ALL

Hotel is well located and within easy walking distance of where we were headed. Room was clean and quiet. Only disappointment in the stay was being twice ignored when standing at the counter in the Goldfinch Restaurant. I was not expecting instant service to meet my needs but expected to be at least acknowledged. I did not let it spoil my day and went elsewhere.

Dear Matt, Thank you for choosing to spend your staycation with us and for sharing your feedback. We are pleased to hear that you found our hotel well-located and your room clean and quiet. However, we apologize for the disappointing experience you had at the Goldfinch Restaurant. It is not reflective of the high standards of service we aim to provide, and we appreciate you bringing this to our attention. Rest assured, we will address this issue with our team to ensure that all guests receive the attention and service they deserve. Additionally, we apologize for the inconvenience caused by the water leakage in the bathroom. Our maintenance team will investigate this matter promptly to prevent it from occurring in the future. We value your feedback as it helps us improve our services, and we hope to have the opportunity to welcome you back for a more seamless and enjoyable experience. Best regards, Roshit Manmohan Front Office Manager

Less Impressive

Customer review rating 3.0/5

Niko L. S. Families - Confirmed reviews ALL

The appearance of the lobby is a bit old and not impressive. When I entered the room and into the bathroom, there was 1 large lamp in the middle of the ceiling and 2 decorative lights on either side of the bathroom mirror, but the light on the ceiling and 1 decorative lamp with the bathroom mirror were off. I thought it wasn't turned on so I tried turning it on but both lights were off. In my opinion, 5 star hotels should not have incidents like this. When I wanted to call to report to reception asking for repaired, the telephone in the room was not working and I had to go down to the lobby to make a report and the next day when I came back to my room it had been repaired but only the one on the ceiling, the decoration light in bathroom mirror was not repaired. Apart from that, in the bedroom there were several insects flying and one of them was a mosquito, there was 1 which was quite large, maybe like a moth. We managed to kill the insects and the next day there were more. So we stayed 4 nights and 2 nights there were insects in the room. Beside thaI, the air conditioner was hot, I have report to reception and until we leaving the hotel, air conditioner is same, not cool. I never experienced like this situation at another Accor hotel, this was the first time at the Pullman Brisbane and I think I have a bad experience.

Dear Niko, Thank you for taking the time to share your detailed feedback with us. We're truly sorry to hear about the multiple issues you encountered during your stay, and we sincerely apologize for the inconvenience and disappointment caused. It's concerning to hear about the issues with the lighting in your room and bathroom, as well as the presence of insects. This falls short of our usual standards of cleanliness and maintenance, and we appreciate you bringing these matters to our attention. Rest assured, we will investigate these issues thoroughly with our maintenance and housekeeping teams to ensure they are addressed promptly and effectively. Additionally, we apologize for the inconvenience caused by the malfunctioning telephone and the inadequate cooling of the air conditioner in your room. Your feedback regarding these matters will be shared with the relevant departments for immediate attention and resolution. We understand that this experience fell short of your expectations, and we sincerely regret any frustration or discomfort you experienced as a result. Please know that your comments are taken seriously, and we will take steps to prevent similar occurrences in the future. We truly value your loyalty as a guest, and we hope to have the opportunity to regain your trust and welcome you back for a much-improved experience in the future. Warm regards, Roshit Manmohan Front Office Manager

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.