Pullman Brisbane King George Square 5 stars

Customer review rating (ALL Rating) 3.8/5 3,463 reviews

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Corner Ann and Roma Streets, 4000 BRISBANE, Australia

Description

Hotel extras

Guests staying at Pullman Brisbane King George Square can enjoy an extensive range of excellent facilities, including a gym with stunning views over Brisbane, a café, bar and restaurant, and conference facilities for up to 750 people

Our accommodation(s)

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Hotel location

Pullman Brisbane King George Square

Corner Ann and Roma Streets
4000 BRISBANE
Australia

GPS:-27.468323, 153.023248

Telephone
Fax +61 7 3229 9618

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  3,463 reviews

TripAdvisor Rating  4.0/5  2,482 reviews

NO “BUNDABERG RUM HERE !”

Customer review rating 3.0/5

Pat B. Couples - Confirmed reviews ALL

Room was fine … staff were excellent… but if you are at the”LIVE WIRE “ roof top bar … and you like a “Bundy” as a lot of Queenslanders do … well I felt like it was a “SAUSAGE FEST “ bar … unless you were drinking daiquiri or cocktail drinks … NO “BUNDY” …. NO “JD” … even if you are wearing a suit and your wife , a lovely cocktail dress … the feeling was … drink at the pub down the road ? … and next time I will … “

Dear Pat, Thank you for sharing your feedback with us following your recent stay. We're pleased to hear that you found the room fine and that our staff provided excellent service. However, we apologize for any disappointment caused by the lack of certain drink options at the bar. Your feedback regarding the limited beverage selection has been duly noted, and we will review our offerings to ensure a more inclusive experience for all our guests. We also apologize for any inconvenience caused by the view from your room. We will address the issue of overgrown grass and work to improve the aesthetics of the surrounding area. Thank you for bringing these matters to our attention. Your feedback is important to us as we strive to continuously enhance the guest experience. We hope to have the opportunity to welcome you back in the future and provide you with an improved stay. Sincerely, Roshit Manmohan Front Office Manager

Poor service

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

Room and hotel conditions fine. Attempted to call reception multiple times over a 4 night stay and not answered once. When checking in I asked about invoice being emailed to me as well as my booking agent on checkout and was told yes and then was refused when finalising account. Explained I am constantly chasing invoices which is time consuming even though it is my card is being charged. Extremely frustrating.

Dear David, Thank you for sharing your feedback with us regarding your recent stay. We sincerely apologize for the poor service experience you encountered during your time with us. It's disappointing to hear that you were unable to reach reception despite multiple attempts, and we apologize for any inconvenience caused by this. We will investigate this issue further to ensure that our communication systems are functioning properly and that all guest inquiries are promptly addressed. Regarding your invoice request, we apologize for any confusion or inconvenience caused during check-out. It is our standard procedure to provide guests with the requested documentation, and we regret that this was not handled smoothly in your case. Rest assured, we will review our procedures and provide additional training to our staff to prevent similar occurrences in the future. We also apologize if any staff member exhibited a poor attitude during your check-out experience. This is not reflective of our service standards, and we will address this matter with our team to ensure that all guests are treated with professionalism and respect. Thank you for bringing these matters to our attention. Your feedback is invaluable to us as we strive to continuously improve our service delivery and guest satisfaction. We hope to have the opportunity to welcome you back in the future and provide you with a more seamless and enjoyable stay. Sincerely, Roshit Manmohan Front Office Manager

Excellent service as usual

Customer review rating 5.0/5

Ian Business - Confirmed reviews ALL

Issue free with friendly staff that couldn’t assist enough

Dear Ian, Thank you for sharing your positive experience with us! We're delighted to hear that you received excellent service from our friendly staff during your stay. We're thrilled that your check-in and check-out experiences were smooth and hassle-free. Your kind words mean a lot to us, and we appreciate your feedback. We're glad to hear that our staff left a positive impression on you. We also appreciate your suggestion regarding having more Accor hotels in the USA, and we will certainly pass it along to our management team. Thank you once again for choosing to stay with us. We look forward to welcoming you back for another excellent experience in the future! Sincerely, Roshit Manmohan Front Office Manager

Well located

Customer review rating 2.5/5

Anonymous Business - Confirmed reviews ALL

Hotel is well located, staff were helpful. Considering the price the room itself was dull, no hair dryer, and leaky mouldy ceiling in the bathroom. There are alternative hotels in the same price range that are fitted out much nicer. On positive note the bed was comfortable...

Dear Shiva, Thank you for taking the time to share your feedback with us regarding your recent stay. We're pleased to hear that you found our hotel to be well located and our staff helpful. However, we sincerely apologize for the issues you encountered during your stay, including the condition of the room, the lack of amenities, and the inconvenience caused by the ceiling in the bathroom. Your comments have been shared with our maintenance team for immediate action to address these concerns and ensure improvements are made. We also apologize for the inconvenience caused by the lack of staff at reception during your check-in and the delay in receiving your tax invoice. Rest assured, we will review our staffing levels and procedures to ensure a more efficient and seamless experience for our guests. Regarding the outdated TV system and the lack of complimentary water, we appreciate your feedback and will take this into consideration for future enhancements. Thank you once again for bringing these matters to our attention. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay. Sincerely, Roshit Manmohan Front Office Manager

Everything was perfect

Customer review rating 5.0/5

Anne Business - Confirmed reviews ALL

From the moment I walked in I felt relaxed and welcomed. A perfect place to stay for work or pleasure. While this trip was for business, I have already booked another stay for a weekend getaway.

Dear Anne, Thank you for sharing your wonderful feedback with us! We're delighted to hear that you felt relaxed and welcomed from the moment you walked in and that your stay was perfect. It's fantastic to know that you found our hotel to be a perfect place for both work and pleasure, and we're thrilled that you've already booked another stay for a weekend getaway. We're glad you enjoyed the cocktails, and we look forward to providing you with another amazing experience during your next visit. Sincerely, Roshit Manmohan Front Office Manager

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Other web-users rate our hotel

  • 852 reviews 8.7/10 Location
  • 1,962 reviews 5/10 Room
  • 1,677 reviews 6.5/10 Service
  • 76 reviews 4.3/10 WiFi
  • 819 reviews 5.3/10 Comfort
  • 605 reviews 4.6/10 Cleanliness
  • 421 reviews 3.8/10 Amenities
  • 376 reviews 5.1/10 Value

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