Mercure Brisbane King George Square 4 stars

Customer review rating (ALL Rating) 3.9/5 4,186 reviews

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Mercure Brisbane King George Square - Image 1
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Mercure Brisbane King George Square - Image 4
Corner of Ann and Roma Streets, 4000 BRISBANE, Australia

Description

Hotel extras

Guests staying at Mercure Brisbane King George Square can enjoy access to all the 5-star facilities of the adjacent Pullman Brisbane King George Square, which includes a gym, and the enticing Goldfinch Restaurant & Street Café and 16 Antlers Rooftop Bar.

Our accommodation(s)

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Hotel location

Mercure Brisbane King George Square

Corner of Ann and Roma Streets
4000 BRISBANE
Australia

GPS:-27.4683, 153.02308

Telephone
Fax +61 7 3229 9618

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.9/5  4,186 reviews

TripAdvisor Rating  4.0/5  1,405 reviews

OK, could have been better. Possibly not suited to my stay type

Customer review rating 3.0/5

Monners36 Business - Confirmed reviews ALL

Rooms are starting to show age. Traffic noise out the front and an adjoining room which I have now had 3 bad experiences with IE noisy people. I work as FIFO and stay at the hotel for 1 - 3 weeks at a time. Might just not be suitable to my travel conditons. Room service is ok, last meal was cold when I got it. Staff, very helpfull and nice to deal with. Greta job to them. No washing machines, $56 to wash some jocks and socks.

Dear Scott, Thank you for taking the time to share your feedback with us. We appreciate your detailed comments regarding your recent stay. We apologize for any inconvenience caused by the condition of the rooms and the noise disturbances from both traffic and adjoining rooms. We understand that a peaceful environment is crucial, especially for guests staying for extended periods, and we regret that we fell short of providing this for you. Additionally, we apologize for the issues you encountered with room service and laundry. Your comments regarding the temperature of your meal and the laundry facilities will be shared with our team for improvement. However, we're pleased to hear that you found our staff helpful and friendly. Providing excellent service is our top priority, and we're glad that our team members could make a positive impression during your stay. We appreciate your feedback as it helps us to identify areas for improvement. We hope to have the opportunity to welcome you back and provide you with a more satisfying experience in the future. Warm regards, Roshit Manmohan Front Office Manager

Good stay, excellent location

Customer review rating 4.0/5

Josh Friends - Confirmed reviews ALL

Stay was comfortable but parking was a bit pricey. Would still recommend

Dear Josh, Thank you for sharing your feedback with us. We're glad to hear that you had a comfortable stay and appreciated our excellent location. We apologize for any inconvenience caused by the pricing of our parking. Your feedback regarding the parking rates will be taken into consideration as we strive to provide the best value for our guests. Thank you for your recommendation, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future. Warm regards, Roshit Manmohan Front Office Manager

Good stay

Customer review rating 3.5/5

Anonymous Solo - Confirmed reviews ALL

Nicely presented room, everything was clean and neat. Only downside was the TV in my room didn't work however as I was only staying for one night it wasn't a big deal to me

Dear Jack, Thank you for your feedback. We're delighted to hear that you had a good stay and that you found your room nicely presented with everything clean and neat. We apologize for the inconvenience caused by the TV in your room not working. Ensuring all amenities are in working order is important to us, and we regret falling short of meeting your expectations in this regard. Your comment will be shared with our maintenance team for further investigation and resolution. We appreciate your understanding and hope that this issue did not detract too much from your overall experience. We look forward to the opportunity to welcome you back for another enjoyable stay in the future. Warm regards, Roshit Manmohan Front Office Manager

Good location, rooms in need of some maintenance

Customer review rating 2.5/5

Tanya Couples - Confirmed reviews ALL

Location is great and close to the city, valet parking (when available) is a bonus also. The rooms vary and some are outdated and in need of a makeover and maintenance. Our most recent stay, the shower leaked water over the floor which was dangerous.

Dear Tanya, Thank you for sharing your feedback with us. We're pleased to hear that you appreciated our hotel's great location and proximity to the city, as well as the convenience of valet parking. However, we apologize for the issues you encountered during your recent stay, including the leaking shower and the extended waiting time upon arrival. Ensuring the safety and comfort of our guests is our top priority, and we regret any inconvenience or discomfort caused by these issues. Your feedback regarding the maintenance and waiting time will be shared with our management team for further review and improvement. Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back for a more satisfying experience in the future. Warm regards, Roshit Manmohan Front Office Manager

Great location - but cleanliness could improve

Customer review rating 2.0/5

Cass Families - Confirmed reviews ALL

The room cleanliness could be improved - empty coke can under bed, left over swimmers from previous occupant was left hanging on a hook. Other than that it’s a great location.

Dear Cass, Thank you for taking the time to share your feedback with us. We're pleased to hear that you found our hotel to be in a great location. However, we apologize for the oversight regarding the cleanliness of your room. Ensuring a clean and comfortable environment for our guests is our top priority, and we regret falling short of meeting your expectations in this regard. We will address your concerns with our housekeeping team to ensure thorough inspections are conducted to prevent similar occurrences in the future. We appreciate your feedback as it helps us to identify areas for improvement. We hope to have the opportunity to welcome you back for a more enjoyable and seamless stay in the future. Warm regards, Roshit Manmohan Front Office Manager

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Other web-users rate our hotel

  • 1,487 reviews 9.1/10 Location
  • 2,532 reviews 4.8/10 Room
  • 2,060 reviews 7.5/10 Service
  • 117 reviews 4.7/10 WiFi
  • 1,016 reviews 3.9/10 Cleanliness
  • 967 reviews 4.2/10 Comfort
  • 607 reviews 3.5/10 Amenities
  • 569 reviews 4/10 Vibe

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