Pullman Cairns International 5 stars

Customer review rating (ALL Rating) 4.5/5 3,203 reviews

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Description

Hotel extras

  • Fantastic CBD location is close to all city amenities.

  • Grand Ballroom, the largest pillar-less ballroom in Cairns, can accommodate a range of events.

  • Safe and secure self parking.

  • Award-winning Day Spa; Vie Spa, and Tropical Pools.

Our accommodation(s)

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Hotel location

Pullman Cairns International

17 Abbott Street
4870 CAIRNS
Australia

GPS:-16.924157, 145.779124

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Coco's Kitchen + Bar

Nestled within Pullman Cairns International, Coco's Kitchen & Bar embodies a culinary ethos centred on pure, unadulterated flavours paired with an unwavering commitment to authenticity.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  3,203 reviews

TripAdvisor Rating  4.0/5  2,965 reviews

Certificate of excellence 2024

Good hotel

TripAdvisor rating 5.0/5

juanrpo71 Families - TripAdvisor review

Good hotel in need but some rooms need to be upgraded Service was attentive, great location Clean rooms The restaurant at the hotel Coco’s is nice Close to shops and 15 drive to airport Being Accord member was and advantage One good thing is Laundry facilities at the hotel

Well located and very comfortable

Customer review rating 5.0/5

Kerry D. Couples - Confirmed reviews ALL

Alway a great stay at Cairns Pullman International

Dear Kerry, Thank you for choosing Cairns Pullman International for your stay, and for being a valued member of ALL – Accor Live Limitless. We're delighted to hear that you found our hotel well-located and very comfortable. It's always a pleasure to welcome back our loyal guests and we're thrilled to know that you consistently have a great experience with us. We appreciate your continued support and look forward to hosting you again soon. Regards, CK - Operations Manager

Very disappointing for second time in a row

Customer review rating 0.5/5

Erick K. Business - Confirmed reviews ALL

This is the second time I've stayed here and no short to disappointment. From not having blankets in the room to no room cleaning for the week

Dear Erick, Thank you for sharing your feedback with us. We deeply regret to hear about your recent experience and apologise for any inconvenience caused. Please rest assured that your concerns have been taken seriously and will be addressed with our team to ensure improvements are made. We strive to provide exceptional service and amenities to all our guests, and it is disappointing to learn that we fell short of your expectations. Your comments regarding the cleanliness of the room, the amenities provided, and the quality of the food have been noted, and we will take immediate steps to rectify these issues. We value your loyalty and sincerely hope that you will give us another opportunity to restore your faith in our hotel. Please feel free to reach out to me directly if there is anything further I can assist you with. Sincerely, CK - Operations Manager

well located

Customer review rating 5.0/5

James Families - Confirmed reviews ALL

nice service, good conditions,

Dear James, We're delighted to hear that you found our hotel well-located and enjoyed the nice service and good conditions. Your feedback regarding breakfast and the quality of our food is greatly appreciated. Rest assured, we take such comments seriously and we'll work diligently to enhance these aspects of our service. Please accept our apologies for any inconvenience caused by the burnt chicken burger. We strive to deliver exceptional culinary experiences and we'll address this matter promptly with our kitchen team to ensure such incidents are avoided in the future. Thank you for sharing your insights, and we hope to have the opportunity to exceed your expectations on your next visit. Sincerely, CK - Operations Manager

Disappointed

Customer review rating 2.0/5

Anonymous Business - Confirmed reviews ALL

Will send email to manager directly

Dear Jacqui, Thank you for taking the time to share your feedback with us. We sincerely apologise for any aspect of your experience that did not meet your expectations. Our team is committed to ensuring every guest has a memorable stay and we regret that we fell short in this instance. If there is anything specific you would like to address or if you would like to provide further details about your stay, please don't hesitate to reach out to us directly. Warm regards, CK - Operations Manager

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Other web-users rate our hotel

  • 881 reviews 9.5/10 Location
  • 1,907 reviews 8/10 Room
  • 1,785 reviews 8.4/10 Service
  • 20 reviews 7.5/10 WiFi
  • 635 reviews 7.4/10 Vibe
  • 625 reviews 8/10 Comfort
  • 559 reviews 6.7/10 Cleanliness
  • 506 reviews 6.8/10 Food

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