Hotel address
1 Marco Polo Drive6210 MANDURAH
AUSTRALIA
How to reach the hotel
GPS :S 32° 31' 43.39'' E 115° 43' 0.74''
Contact the hotel
- Tel. (+61)8/95128300
- Fax. (+61)8/95128399
- H8767@accor.com
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The Sebel Mandurah - hotel reviews in Mandurah
Hotel code: 8767
Accorhotels.com customer reviews in partnership with TripAdvisor
"weekend away"
28th February 2013
Rooms spacious and clean. Great location, shops are just a few minutes walk away. Staff friendly and helpful. A great convenient place to spend an enjoyable relaxing weekend away with plenty of restaurants to choose from. Unfortunately M on the point was fully booked so make sure you book in advance if you want to dine there. We chose a room over looking the water and it was great to sit on the balcony and enjoy a wine
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Management responseDear Accorhotels.com traveller,It was great to read your review and know that you had a fantastic time in Mandurah. I am sorry that you were not able to get a table at M on the Point though but pleased that you found somewhere else.Look forward to welcoming you back in the near future.Warm regards,Leighton YatesGeneral ManagerThe Sebel Mandurah
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"Weekend break"
28th February 2013, SueS063, Perth, Australia
We stayed for the weekend at The Sebel Mandurah , brilliant and quick check -in , and a huge room with lovely canal views. Unfortunately however, i had packed our swimming gear to relax by the heated pool and swim - the pool was not heated over the weekend, which was very disappointing. The hotel is in a great spot for walking to various restaurants, particularly the downstairs M on the point which has great food and live music on a saturday evening. The rooms are quiet , well furnished although it would be nice of there was another mirror in the room - only 1 mirror and that is the vanity one in the bathroom. We did find that fact that the smoke detector lights stayed on all night a bit of a nuisance - we reported it the next morning and the receptionist said that was normal. Great free parking next to the hotel or a choice of valet parking at $ 25 for the evening. Would go back if they promise to heat the pool !
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Management responseDear SueS063,Thanks so much for your review. It seems we will have the pleasure of having you back at the hotel as I can promise you that the pool will be heated! It actually should have been when you were here - to 26 degrees actually. I have advised the contractor responsible for this to investigate and see why it was not turned on.Thanks again for your review.Warm regards,Leighton YatesGeneral ManagerThe Sebel Mandurah
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"Lyn Whittington"
22nd February 2013, LynWPerth, Perth
I think this is about the fourth time we have stayed at your hotel and each times we seem to have an issue of some sort. This stay it was because there was no table on the balcony, just two chairs. When we pointed it out to the staff during our stay we were told it was because we were in a small room, however when you look at all the balconies from the carpark, ours was the only one without a table. I pointed this out on check-out and was told that in future we need to make sure we order a 'fully furnished balcony". Is that for real? How would I even know that I have to order a fully furnished balcony! I am now convinced that by being an Accor member I am treated disdainfully by your hotel.
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Management responseDear Lyn,Thank you for your review regarding your recent stay with us.It is such a disappointment that each of your 4 stays there has been some shortcoming. I really do hope that you consider staying with us for your 5th time so that I can personally ensure that your stay is memorable and without issue. I would be pleased if you would contact me on my details below when you are ready to return as i would like to provide a complimentary upgrade as a gesture of goodwill.Regarding the missing table, we are going to explore if we can fit our existing style of table on the balcony as there are only a very small number of rooms that do not have these. I am sorry that the answer you got was not one of empathy; I will be sure to discuss this with the team.Thank you once again for your feedback, it is certainly appreciated.Warm regards,Leighton YatesGeneral ManagerThe Sebel Mandurah08 9512 8310
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"Lovely Location"
9th February 2013, Venticelli, London, United Kingdom
The hotel is beautifully located on the estuary, we had a marvellous view. It was fabulous to walk around the boardwalk and find places to eat and things to see. The Pool was lovely. The restaurant lovely too. I would expect undercover parking to be included in the room price however, I had to pay an extra charge for this. I would also expect wifi access in the room. It was available in the lobby area but you had to get a new login after 30 minutes, which is not convenient. We look forward to visiting again.
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Management responseDear Venticelli,Thank you very much for your feedback regarding your recent stay with us.As a company, Accor is reviewing the internet as a whole across its entire Australian hotel network in an effort to provide a more competitive internet package for our guests, as we do understand that free internet, as a service is where we need to be.Thank you once again for your review.Warm regards,Leighton YatesGeneral ManagerThe Sebel Mandurah
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"Bonus night leads to mini vacation"
30th November 2012, Carr0178, Perth, Australia
We had an evening function to attend in Mandurah and even though we knew it wouldn't be a late night and we only live a little over an hour away we decided to check out the availIty to use our membership bonus night. The night as the Sebel was confirmed. What a pleasant surprise to find this lovely hotel in such a fantastic location! We walked around the marina and dined in two if the many available venues in the area. We will certainly keep this hotel in mind for another mini vacation.
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Management responseDear Carr0178;Thank you very much for your review; it is certainly appreciated.It was great to read that your Advantage Plus complimentary night voucher was available for you to use - what a pleasant surprise this must have been! Glad you enjoyed your time with us and look forward to welcoming you back on your return visit.Warm regards,Leighton YatesGeneral ManagerThe Sebel Mandurah
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"Ideal if you dont need to stay in Perth"
19th November 2012, skab2200, Brisbane, Australia
An ideal hotel that represents great value for money for business or leisure. Well positioned in the tourist area of Mandurah, close to beaches, restaurants and free car parking. If you dont need to stay in Perth this is a fantastic alternative to staying in WA.
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Management responseDear skab2200,Thank you very much for your recent post on TripAdvisor regarding your stay with us at The Sebel Mandurah.We certainly appreciate your comments and hope that one day you have the chance to come back to Mandurah for a holiday.Warm regards,Leighton YatesGeneral ManagerThe Sebel Mandurah
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"A room with a view"
12th November 2012, WombatTravels, Cleveland, Australia
This is an excellent hotel that manages its customers with a minimum of fuss and bother. Parking can be a little expensive if you make use of the valet service rather than parking in the open public parking area near-by. Our concern on arrival and whilst unloading our vehicle about guests on a balcony speaking in loud voices using fowl language was quickly and efficiently attended to by the reception staff as soon as it was brought to their attention.There are plenty of different eating facilities of good quality nearby. We thoroughly enjoyed our stay and would happily stay again.
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Management responseDear WombatTravels,Thank you for your post on TripAdvisor regarding your recent stay with us at The Sebel Mandurah.I am very pleased that our reception team acted quickly on your feedback to make the rest of your stay a pleasant one.Thanks again for your review.Warm regards,Leighton YatesGeneral ManagerThe Sebel Mandurah
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"Great Time"
11th July 2012, Bunbury, Australia
Travelled to Mandurah for a retirement presentation which was held at the Sebel. Whilst the hotel does not have a restuarant there is one in the same complex together with a bar which is also in the same complex. Entertainment centre, cinemas and other restuarants are right next door.The facilities are new and the location is within walking distance of the City centre.
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Management responseDear rozandrichard:Thank you for your feedback on your recent stay at The Sebel Mandurah. I am pleased that you enjoyed your time with us whilst attending the retirement presentation.Look forward to welcoming you back to The Sebel Mandurah.Warm regards,Leighton YatesGeneral ManagerThe Sebel Mandurah
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