Hotel de la Cité Carcassonne-MGallery 5 stars

Customer review rating (ALL Rating) 4.8/5 1,337 reviews

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Place Auguste Pierre Pont, 11000 Carcassonne, France

Description

Hotel extras

  • A historic hotel in the heart of the Medieval City near the Château Comtal

  • A Michelin-starred gourmet restaurant for a unique culinary experience

  • Enjoy the terraces of our garden amid the ramparts

  • Relax by our outdoor pool and in our Cellcosmet and Cinq mondes spa

  • Certified ALLSAFE

Our accommodation(s)

Hotel location

Hotel de la Cité Carcassonne-MGallery

Place Auguste Pierre Pont
11000 Carcassonne
France

GPS:43.205627, 2.362696

Telephone
Fax +33 4 68 71 50 15

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  1,337 reviews

TripAdvisor Rating  4.5/5  2,299 reviews

Certificate of excellence 2024

Excellent!

TripAdvisor rating 5.0/5

Longview22 Couples - TripAdvisor review

We recently enjoyed a wonderful three night stay including dinner at La Barbacane. The location is quite amazing, as are the views. If you are going to visit Carcassonne it is well worth staying in the Cité as everything is on your doorstep. The rooms are luxurious and the service superb. Highly recommended!

Good hotel in a great location

TripAdvisor rating 4.0/5

Jim J TripAdvisor review

Spent one night at this hotel and had a nice time. You can't beat the location, situated within the walls of Carcassonne. The bar lounge is a nice place for a drink and the gastronomic dinner at the restaurant was outstanding. The service throughout the hotel (check-in, bar, restaurant, etc.) was good. We were there in April so didn't get to enjoy al fresco dining but I can imagine that this hotel is very nice in the warm months as they have a lovely garden. The only thing that could have been better was our room, which felt tired and in need of updating. Despite this, I would still recommend this hotel as the overall experience was good.

Fabulous hotel

Customer review rating 5.0/5

Jackie C. Families - Confirmed reviews ALL

We had a wonderful stay . The hotel is beautiful and the staff are so accommodating . It was lovely to be in such a central position

Dear JACQUELINE C., We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sam Richez, Director.

Cancelled our booking in favour of a cycling team!

TripAdvisor rating 1.0/5

susanhK7112BX TripAdvisor review

I'm still fuming that they had the audacity to cancel our booking in favour of a cycling team. No super apologetic offers for the inconvenience just cancelled in favour of another more worthy customer. The real joke is that the cancellation was months after we made it to see the tour de france! I'll never come back.

Wonderful place

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

The staff was absolutely wonderful. Our rooms were charming, with great views. Our dinner in the restaurant was excellent. The breakfast was very good (though the croissants and pain au chocolat were merely good-which was surprising, given the bakery.) The only real criticism we would offer is that little things here and there seemed to be in need of repair or repainting.

Dear JOHN C., We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sam Richez Director

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Other web-users rate our hotel

  • 665 reviews 9.3/10 Location
  • 656 reviews 7.8/10 Room
  • 1,003 reviews 8.9/10 Service
  • 432 reviews 8.7/10 Food
  • 249 reviews 8.7/10 Breakfast
  • 85 reviews 3.4/10 Value
  • 73 reviews 7/10 Cleanliness
  • 70 reviews 9/10 Pool

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.