Hotel - Mercure Gerringong Resort
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Mercure Hotel

Mercure Gerringong Resort

1 Fern Street 
2534  GERRINGONG
AUSTRALIA

698 reviews
TripAdvisor Rating Based on 698 reviews
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Check-in from 14h00
Check out up to 11h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Massage
  • Babysitting on request

Services and practical information

  • WIFI/Internet Access
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel
  • Air Conditioning
  • EARLY CHECK IN FROM 8AM

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Massage
  • Babysitting on request
  • Golf  (Nearby)
  • Tennis
    • Outdoor tennis court
    • Tennis
  • Boat excursions  (Nearby)

Catering

  • 1 restaurant(s)
  • 2 bar(s)

Business services

  • 6 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

Visitors looking for hotels in Gerringong can choose from a range of accommodation options at Mercure Gerringong Resort. Stylish and contemporary, the hotel's 52 guest rooms include Standard and Superior options, both suitable for up to two guests.Elegantly styled in crisp whites and rich chocolate tones, each guest room at this impressive Gerringong hotel features a 44" plasma TV with in-room movies, an iPod dock and tea & coffee facilities. Some feature kitchen or kitchenette facilities.

  • 52 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • Video games on TV in room
    • Manual temperature control
    • Automatic temperature control
    • Crib on request
    • Iron in room
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

Our customer reviews for Mercure Gerringong Resort

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating3.5/5 Based on 698 reviews

Hilarys10 2017/04/24
« Spontaneous Getaway »

My husband and I decided on a last minute getaway to the south coast and stayed at the Mercure Gerringong. Mercure is generally pretty good and you know what you are going to get. This hotel is a little tired and in need of a makeover which is fine as it wasn't too badly priced and ordinarily this wouldn't usually bother us so much. The most important thing to us is that the room is clean. We were pretty disappointed/ disgusted that the bathroom and more so shower was covered in black mould, The carpet and couches had crumbs, and my husband was sceptical as to whether the bad sheets had actually been changed or if the bed was just poorly made. We didn't spend too much time at the hotel to see what the other facilities were like. But based on cleanliness I wouldn't consider staying there again.

FordBMX7907 2017/04/18
« Poor service »

Poor reception service and communication to customers, Keys to rooms received 3 hours after the scheduled check in time, Room access magnetic cards does not work properly often locking you out , Poor Wifi connectivity, facilities such as Tennis courts are poorly maintained.

Robertd442 2017/02/13
« Time away »

The areas outside the rooms looked like a building site with air-conditioners sitting in unfinished alcoves. The Restaurant did not offer a reasonable vegetarian menu and lost the reservation that was sent through on the back of an email asking for reservations to be made.

Sweeta P, General Manager at Mercure Gerringong Resort, responded to this review

Thank you for taking the time to tell us about your experience at the Mercure Gerringong Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Please accept our sincerest apologies for the issues you faced with your dinner reservation. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

J8140RNangelar 2017/02/13
« Disappointed »

Compared to our prior evening stay at Kiama Sebel we were disappointed for the following reasons: - an unwelcoming attitude by the reception person who attended us and lack of willingness to provide information on the facilities available - bed side lighting was faulty or not working. -

Sweeta P, General Manager at Mercure Gerringong Resort, responded to this review

Thank you for taking the time to tell us about your experience at the Mercure Gerringong Resort. I am sorry that your experience did not meet your expectations; please accept my sincerest apologies. We strive to provide a superior service experience for each and every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

ianandana 2017/01/26
« Resort style hotel outside of village »

Resort style hotel with a couple of pools and a tennis court. outside of village. Quite a walk to nearby quiet surf beach. Need to drive into the village. Comfortable rooms, but no lift to get heavy bags up to the second floor.

elisabethbeckett 2016/12/15
« Pleasant stay. »

Spent 3 nights here as a first time. The room was clean and had a very comfortable bed. There were a few minor things wrong such as the Toilet roll holder loose as was the soap dish. The lack of bedside tables and reading lamps was a bit annoying and I made do with a chair from the desk. The bedheads were not fastened to the wall and knocked on the wall whenever you sat up or rolled over and this was fixed with a wedge of newspaper. Otherwise a good base to explore the area and go on roads less traveled. Unfortunately I was sick on the last day of our stay and didn't get to try out the retaurant. It's closed Sunday.

Sweeta P, Manager at Mercure Gerringong Resort, responded to this review

Dear elisabethbeckett, We very much appreciate your comments regarding your stay at the Mercure Gerringong Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sweeta P

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