Hotel - ibis Styles Canberra
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Ibis Styles Hotel

ibis Styles Canberra Hotel

203 Goyder Street 
2604  NARRABUNDAH
AUSTRALIA

787 reviews
TripAdvisor Rating Based on 787 reviews
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Check-in from 14h00
Check out up to 11h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room (Paying)
    • WIFI access
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Babysitting on request
  • Golf  (Nearby)

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room (Paying)
    • WIFI access
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel
  • Air Conditioning
  • EARLY CHECK IN FROM 9AM
  • Dry cleaning / Ironing

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Babysitting on request
  • Golf  (Nearby)

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 15:00-21:30
    • Opening hours : Week-end 15:00-21:30

Business services

  • 8 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Perfect for both business and leisure travellers, ibis Styles Canberra offers a range of convenient accommodation options for individuals, couples, families and groups of friends travelling together. Guest rooms at this stylish Canberra hotel can accommodate up to three or four guests, with Family, Superior and two bedroom apartment options available. Each room features an LCD TV with Foxtel, wired and wireless Internet with included 100Mb daily download, tea and coffee making facilities, and an ensuite.

  • 203 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
    • 220/240 V AC
    • Air conditioning
    • Opening windows
    • Telephone in bathroom
    • Work desk in all rooms
    • Pay per view channel(s)
    • Manual temperature control
    • WIFI in your room
    • High speed transmission line
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

Our customer reviews for ibis Styles Canberra

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating3.5/5 Based on 787 reviews

Kandarp P 2017/04/19
« Satisfactory overall »

- All staff members are kind and very helpful - food served was excellent - Housekeeping staff are doing great job but still room standard need to be improved - value for money - hotel is at great location

ibis_Styles_Canberra, Guest Relations Manager at Ibis Styles Canberra Narrabundah, responded to this review

Dear Kandarp P, Thank you for the feedback. We are currently Housekeepers staff are currently retraining and we are changing some of our procedures in this area as well. We are already getting substantial improvements and this will continue. I'm pleased you enjoyed our location, we are indeed fortunate to be so close to most of Canberra's main attractions. Sincerely, Debbie Sheilds, Guest Experience Manager

lucyg1759 2017/04/18
« Understaffed but not really bad »

The room was great-clean, tidy, as expected. But the service overall was lacking. The hotel was obviously full as the staff were not coping. We queued for check in which wasn't a big deal but after the nightmare drive, I would've appreciated a swifter process. But my real complaint was the included buffet breakfast. It was COMPLETE chaos. First-nobody told us the restaurant that did the breakfast was actually across the other side of the pool, in a different building. So we saw people sitting in the restaurant we were told about (near reception) & waited to be seated/attended to/acknowledged. Nope. Another diner informed us that the breakfast restaurant was full so this was actually just the 'overflow seating' essentially. Weird, but okay. We head to the breakfast restaurant, get checked off & then we walk through to peruse the breakfast buffet options. Well.. there wasn't much. Cereal-corn flakes or rice bubbles only, yoghurt, toast. No spoons though. I ate corn flakes with a fork-I'm not joking. And I wasn't the only one. We asked the only staff member we could find & were told the spoons were in the wash-for the entire time we were in the restaurant. Wtf. The hot options were pitiful. 6 Bain maries-mostly empty. Scrambled eggs-don't bother as they aren't seasoned and there was no salt or pepper in the restaurant. The bacon & sausages were fairly standard, but in very short supply. Baked beans are just disgusting & I don't know why anyone serves them in a restaurant-but that was also near empty, a clear sign of the desperation diners were experiencing. And then there were heat lamps illuminating empty platters. So yea, I sat down (at a table with a random family) with a slice of toast & cereal but realised I'd forgot to get cutlery/napkins. There weren't any. Like, seriously?! I was getting really pissed off at this point. I can understand getting understaffed, but most people had prebooked the breakfast-so why was it SO bad?? I shouldn't have to hassle the sole waitress four times just to get a fork. It's not her fault, she's a single person & obviously can't be everywhere. No, this is firmly on the management that clearly didn't want to pay the staff to work on a public holiday. Its not fair to your customers-many, many people were annoyed! But it's also unfair on your staff, I'm sure they were trying to do their work as best they could-not helped by customers coming into the kitchen pleading for a bloody spoon!! Get the basics right.

ibis_Styles_Canberra, Guest Relations Manager at Ibis Styles Canberra Narrabundah, responded to this review

Dear Guest, Thanks so much for bringing this matter to my attention. Feedback such as yours in invaluable, I really appreciate it. My humblest apologies for the lack of service you encountered, as you said, it makes no sense.I have forwarded your reviewl to our Food & Beverage Manager. I can assure you I am taking this matter very seriously, our guest’s comfort and relaxation is paramount to our Hotel. Thank you again, Debbie Sheilds, Guest Experience Manager

752alannab 2017/04/10
« Basic stay »

Room was basic, there was a large chunk of tile missing on the edge of the bathroom floor, hot water ran out half way through shower and there was no lift so had to carry our luggage up the stairs and up and down two flights of stairs to get to our room. Buffet breakfast was non existent , very disappointing considering this was not a cheap hotel.

ibis_Styles_Canberra, Guest Relations Manager at Ibis Styles Canberra Narrabundah, responded to this review

Dear Guest, Thanks you for your review, your time is appreciated. Whilst we do not have a lift to the second floor, staff are always available to assist guests. I'm unsure regarding the non existent breakfast buffet which is served everyday. I apologise that you couldn't find it. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Regards, Debbie Sheilds, Guest Experience Manager

Rosa G 2017/03/28
« Lovely »

We had a lovely, quiet, spacious, well appointed room, with a balcony. It looked out over the overflow carpark, which was not used much to the grassed playing field and trees beyond. We had a very relaxing walk there and met lots of bird life. The hotel is well located with an easy drive to the centre of Canberra.

ibis_Styles_Canberra, Guest Relations Manager at Ibis Styles Canberra Narrabundah, responded to this review

Dear Guest, Thanks so much for your comments. We look forward to welcoming you back again soon. Regards, Debbie Sheilds, Guest Experience Manager

joannecanberra 2017/02/15
« The friendly and relaxing stay »

From the moment you walk into the reception until the time you check out, the atmosphere and staff evoke a relaxed, friendly feeling backed up with the assurance efficiency - you know immediately your stay is going to be enjoyable. Our room was very clean and the bed comfortable and spacious. We will definitely be staying at the Ibis again when we visit Canberra.

ibis_Styles_Canberra, Guest Relations Manager at Ibis Styles Canberra Narrabundah, responded to this review

Dear Guest, We appreciate your valuable feedback following your recent stay at Ibis Styles Canberra. We look forward to looking after you again soon. Debbie Sheilds, Guest Experience Manager

I1653NCbobc 2017/01/10
« Frequent USer »

The IBIS is trying hard to improve the services offered. The rooms are always value for money with the only downside being that it is very popular and crowded. Although they have moved to a larger breakfast area there is still overcrowding with the staff unable to keep up with the food supply and the clearing of tables. Hopefully this is only a temporary. If you check in at ta busy time then expect a delay as again there is insufficient space/staff to handle the large numbers. Parking can also be a problem as you will not always able o park near your room.

ibis_Styles_Canberra, Guest Relations Manager at Ibis Styles Canberra Narrabundah, responded to this review

Dear Guest, Thanks, we appreciate your review. We are always trying to improve. I look forward to welcoming you back again soon. Sincerely, Debbie Sheilds, Guest Experience Manager

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