Sails in the Desert - A member of Pullman Hotels 5 stars

TripAdvisor rating 4.0/5 4,821 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • The premier 5-star hotel among Australia's Ayers Rock Resorts

  • Immerse yourself in one-of-a-kind Indigenous art at the stunning Mulgara Gallery,

  • Be lulled into complete relaxation with one of the Red Ochre Spa's sumptuous treatments.

  • With over 65 tours, local activities and attractions with Ayers Rock Resort

  • After a day of exploring Uluru, cool off with a swim or a refreshing drink at the hotel pool.

Our accommodation(s)

Hotel location

Sails in the Desert - A member of Pullman Hotels

Yulara Drive, Ayers Rock
0872 YULARA
Australia

GPS:-25.24326, 130.984797

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

ILKARI RESTAURANT

Ilkari takes its name from the local Pitjantjatjara word for sky. Ilkari establishes its dining philosophy in the natural flavours of the finest produce available under the Australian sun. This reward comes to life with live cooking stations.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

TripAdvisor Rating  4.0/5  4,821 reviews

Certificate of excellence 2023

Rooms are cool!

TripAdvisor rating 4.0/5

Anne F Families - TripAdvisor review

This hotel is part of a group of lodging in Yulura. Picked up by bus at airport and taken there. Free shuttle to other hotels. The hotel rooms are nice inside and very cool (very important when temps are high. No access to WIFI in lobby-only in room. Food was ok and expensive. The pool is great during middle of day when you need it. Thought hotel overall seemed tired but it is baking in the sun!

Great location but dated and struggling for good staff

TripAdvisor rating 3.0/5

czaway Families - TripAdvisor review

Hmmm could have been 4 star but service and cleaning kept the rating lower. Overall a great trip but Sails is dated , dirty in places and suffers from poorly trained staff , presumably because it’s difficult to retain people in the remote location Check in was as expected chaotic with bus loads of guests all arriving at the same time which must be the same every day as the only way to get their for people arriving on scheduled flights . Our room wasn’t ready at 2.30 when we arrived and unsurprisingly it was 3,45 before we finally got the keys. Again they must know when people will arrive as there are only a couple of flights daily. We ended up carrying big suitcases up 3 flight of stairs as staff we asked didn’t know if there were lifts!! There are it turns out but not signed well and only at the end of each block which are separate to reception area. Room had dirty glasses and cutlery outside the door which stayed there for 2 days…..corridors are exposed to the bush so attracts ants , insects etc. bedding and bathroom were good but room itself never felt properly clean with dead moths and insects left The drone show was amazing as was the Segway tours so overall it was great trip , the hotel could be a decent 4 star, food at the buffets was good quality and value , everything on the expensive side but understandable given location Pool looked a good size but 40 degree daytime temperatures made it difficult to do anything in the afternoon as all tours etc tend to be based around .sunrise or sunset If I was doing it again would hire a car to have a bit of independence as everything felt very much like an organised package tour with queuing for buses

Oasis in the desert

TripAdvisor rating 5.0/5

robynkiddell23 Couples - TripAdvisor review

Second visit to Sails and it was as good as the first. Friendly helpful staff. Good sized rooms and well equiped bathrooms. Comfy beds and good air conditioning as it was extremely hot given the time of the year. Swimming pool and surrounds was excellent. Walking distance to Town Square.

Relaxing quality

TripAdvisor rating 4.0/5

819janeb Friends getaway - TripAdvisor review

This is a lovely resort. The restaurants give you a good choice of casual in the bar area to more formal style dining. The breakfast buffet was excellent and all you could ever want. The rooms were large and nice toiletries. Our only issue was sitting outside away from the pool area they would not serve drinks in glasses, only plastic. However, one night they did but not the next. I can understand close to the pool which was huge and plenty of lounges available. Would highly recommend.

Best Option in Ayers Rock Resort

TripAdvisor rating 3.0/5

Linda P TripAdvisor review

Since there are only a few choices of hotels in Ayers Rock Resort, we chose Sails in the Desert which seemed to be the best hotel of all the choices. Looking forward to our trip to the Red Center of Australia and knowing it would be extremely hot, we had a plan in mind of doing early morning and evening activities and lounging by the pool in the midday. A few days before our arrival we received an email stating the pool was closed down for the time we were going to be there. Access to the other pools at the other resorts was offered as an alternative. The problem being we were looking forward to the large pool at this resort and literally walking out of our room to the pool. Instead we had to get in our rental vehicle and head over to Desert Sands Resort and use their pool, not even close to the pool at Sails, a huge disappointment. And in over 100 degree weather this was totally not acceptable. As far as the resort it is very welcoming upon entering and the layout of the rooms was very good, easy access to reception, etc., the gift store had some unique gifts. The reception area was light and airy. Interestingly the spa didn't seem open the entire time we were there, always dark and no activity. All tours were run efficiently and on time, a highlight! Dining at the resort was a buffet for breakfast and dinner, which was exceptional. One of the best buffets I have been to, tons of choices for all. On the downside it was extremely expensive even for what you get! But they have you over a barrel since there are limited choices for dining. As far as our room, it was very nice nothing over the top but perfect for being in the desert. A huge problem was housekeeping!!! Our room was only serviced once the entire time we were there. Totally unacceptable, there was no excuse since we were gone very early for our tours. When we inquired we were told they get the rooms ready for guests checking in first, hmmm??? So we are left hanging. We had to go get fresh towels ourselves or hunt down housekeeping for some more. Once they actually came to clean our room at 3:30pm, middle of the day when we are relaxing from our early morning tours or getting ready for our evening tours. Could be a staffing issue not sure but should be rectified, coming in hot and sweaty to an unmade room wasn't pleasant to say the least. If the pool was up and running and housekeeping was consistent this would be a great resort. When scheduling your pool closing let people know when they book that the pool will be unavailable and let them decide if that is ok or not, in our case it was not ok.

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