Hotel - Desert Gardens a member of Novotel Hotels
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Novotel Hotel

Desert Gardens a member of Novotel Hotels Hotel

Yulara Drive  Ayers Rock 
0872  YULARA
AUSTRALIA

2,399 reviews
TripAdvisor Rating Based on 2,399 reviews
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Select your dates 430.00 AUD
Check-in from 15h00
Check out up to 10h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet (Paying)
    • WIFI in the communal areas (Paying)
    • WIFI in your room (Paying)
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Swimming pool
    • Pool
    • Outdoor heated pool
    • Outdoor unheated pool (Nearby)
  • Massage  (Nearby)
  • Babysitting on request

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet (Paying)
    • WIFI in the communal areas (Paying)
    • WIFI in your room (Paying)
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • Air Conditioning
  • CONELLAN AIRPORT
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor heated pool
    • Outdoor unheated pool (Nearby)
  • Massage  (Nearby)
  • Babysitting on request
  • Tennis (Nearby)
    • Outdoor tennis court (Nearby)
    • Tennis (Nearby)

Catering

  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30 - 22:00
    • Opening hours : Week-end 06:30 - 22:00

Business services

  • 10 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Standard Rooms are set throughout the gardens of the hotel. Deluxe Rooms face toward the vast desert landscape. Rooms feature either a balcony or courtyard area. All rooms have air-conditioning, movies on demand, minibar and bathrobes are provided.Deluxe Rock View Rooms offer private panoramic views of Uluru (Ayers Rock) and feature a verandah from which to soak in the sights and sounds of the Red Centre. Rooms feature two double beds or one king bed.

  • 218 rooms
  • 218 non-smoking rooms
  • 10 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    • Opening windows
    • Work desk in all rooms
    • TV room service ordering
    • Automatic temperature control
    • Crib on request
    • WIFI in your room
    • Pay per view channel(s)
    • Minibar
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

Our customer reviews for Desert Gardens a member of Novotel Hotels

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating3.5/5 Based on 2,399 reviews

John Anthony S 2015/10/17
« Good Stay overall. »

Check in was fast and efficient with unswerving smiles to every strange question that was fired at the staff. Once I got to the head of the cue I was booked in and directed to my room very quickly. I got hopelessly lost but through no fault of anyone except myself. Its a large, sprawled out motel. My room overlooked the rock. The building itself looked a bit tired but it is exposed to some extreme weather. Everything worked in the room and aircon coped well. The bed was great. Breakfast was typical accor fare and was good for the price. The gardens were nice to walk around and the pool looked inviting. There was plenty of parking. Check out was fast and friendly. Recommended.

Peter W, General Manager at Desert Gardens Hotel, Ayers Rock Resort, responded to this review

Hi John Anthony S Thank you for taking the time to share your feedback regarding your stay at Desert Gardens. I was so pleased to read that you enjoyed your time at Ayers Rock Resort. It was our pleasure to have you as a guest and we thank you for choosing to visit this beautiful part of Australia. Kind Regards Peter White General Manager Desert Gardens Hotel

Barrysassine 2015/08/30
« average stay. pricey »

Accor seems to run all the properties around the ayers rock resort. So they charge whatever they want. Room was average but and pricey but you really don't have a chose. Breakfast and dinner was Also very pricey and the transport that was offered to get to ayres rock.

Snuggelpuff 2015/08/21
« welcome to hotel extortion »

Well, much like Disneyland a rock in the outback is reason enough to extort money from its guests. I will say that the final given room was nice,although thank god as a Gold member I got the mountain view upgrade free rather then paying for what was view of one third of Ayers. Staff are surely nice and accommodating but light years away from handling Accor premium guests, not knowing at all the privileges bestoved. Anyways, regular 4 star standard to Tokyo prices, breakfast is 38 lovely Dollys a head, which makes even Sofitel in Sydney fall behind on its 32$. As the whole resort evolves around a highly elaborate monopoly of Voyages resort there is zilch you can do about it....even the employees are too scared to mention it. Then there is the wondrous question why oh why do we have a pool that is not heated? There are two pools at the whole site, why make one heated and the other ice cold? It should come as no surprise that temperature every night drops to zero so water gets chilling. So let ALL the guests walk from one hotel, a mile to another to jump in that pool and then walk back again. I will say though, how expensive the Sounds of silence dinner now was, it was a lovely treat and well worth the visit. Just kill the monopoly of Voyages and let the free market have its go like in the rest of the world and I am sure it would benefit tourism.

Peter W, General Manager at Desert Gardens Hotel, Ayers Rock Resort, responded to this review

Hi Snuggelpuff. Thank you for taking the time to review Desert Gardens. We were sorry to read that your were not completely satisfied with your experience and we would like to take this opportunity to assure you that the satisfaction of our guests is our highest priority, and providing a good value experience is at the core. Ayers Rock Resort is owned by the Indigenous Land Corporation (ILC) and the purpose of the ILC is to deliver social, cultural, environmental and economic benefits to Indigenous people in Australia. As a result at Ayers Rock Resort we have developed the National Indigenous Training Academy in order to build and sustain an Indigenous workforce through training and employment. Unfortunately the operational costs of supply chain transport to a remote resort like ours are significantly higher than those of hotels based in or near major cities. However, operating as one resort, we are able to achieve economies of scale that would be unlikely to be achieved if the hotels operated independently. Please accept our apologies for the lack of knowledge regarding your Accor benefits. I agree that this is not the service you should expect as a Gold Member and it has certainly been raised as an area of improvement for the future. Kind Regards Peter White General Manager Desert Gardens Hotel

Silvana R 2015/07/24
« A very good hotel, but very expensive »

There's not too many hotel options in the area, just the ones of Accor complex, and the prices are almost the same. The hotel is cozy and the place very beautiful, but nothing the justify this expensive rate.

randg20152015 2015/05/21
« Uluru view »

The rooms were spacious, clean and roomy. The bathroom was well provisioned. We had a good view of Uluru. The food was good and well priced with our Advantage Plus card. The staff were polite and helpful and the link between the hotel staff and the tours was well co-ordinated. The Sounds of Silence dinner was well organised and fun.

ger842015 2015/01/15
« Far from 4 stars »

There aren't many options in Yulara, but Accor had a sale, which made the Desert Gardens hotel only around $200USD a night (I've seen it as high as $400 per night in the past). How this hotel passes as a 4 star hotel is beyond me. Even though I got an upgraded room, it felt like a prison. Yes, I woke up with a cockroach crawling down my face, but that is to be expected when you're in the Outback. The main issue with me was the lack of indifferent service from most the staff. We had to move rooms because the cooling system in our first room didn't work. They moved us to a second room, in which the cooling system worked at first, then it stopped working again at 2AM in the morning. By that point, it wasn't even worth it to move, since the check-out time is at 10AM. When we mentioned the room conditions when we checked out, the staff seemed indifferent at best and couldn't even offer an apology.

Ajay G 2015/01/05
« Going to Uluru, Stay at the Sails »

This is the best of the Ayers Rock resort properties at Uluru - both this resort and the great Monolith are worth the visit. The staff were nice, though the sales staff I communicated with by email were a bit friendlier than the on-site staff, everyone here is good, helpful. This resort does a great job of making you comfortable in the desert where temperatures can reach and exceed 100 degrees.

JandSTravels 2015/01/05
« Below Novotel standards »

Expensive and old hotel. Need refreshment, touristic place, staff not at expected level. Would suggest to visit Ayers Rock but not sleep in this touristic hotel. Only one day is needed to visit Ayers Rock, then leave on the evening if possible to avoid being catch by this touristic trap.

CJHLPH 2014/09/10
« Not very clear »

Desert Gardens is a decent place to stay, very much unchanged from last visit 15 years ago. Unfortunately the pool just as cold as was then. 3-4 days a perfect stay in a great part of the world. Outback Pioneer the place to eat, drink & be entertained in the evening, the shuttle bus fantastic. Whats confusing is the seemingly variable "benefit" of the advantage plus card. Seems to be 25% in some restaurants when standard benefit it is 50%. Needs to be made clear by establishments and accor. Overall a great trip.

Trevor L 2014/08/31
« Great Stay »

What a beautiful place to stay. Very peaceful.The surroundings and gardens are superb. Staff were very helpful and very friendly. Would recommend Desert Gardens to anybody. Food and beverage prices are a bit steep but you are a tourist.

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