Desert Gardens a member of Novotel Hotels Hotel
Experience the Red Centre in 4-star comfort at Desert Gardens, a member of Novotel Hotels, 25 minutes' drive from Uluru (Ayers Rock). Cool off in your air-conditioned room with balcony or courtyard - many have stunning views of The Rock - or under the ghost gums by the pool. And at the Arnguli Grill discover fine desert dining at Novotel.
A refurbishment to Desert Gardens hotel rooms commences in November, during this month there will be limited impact. The hotel will refurbish it's Food and Beverage outlets between January and March 2017. Alternate arrangements will be available.
This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.
Standard Rooms are set throughout the gardens of the hotel. Deluxe Rooms face toward the vast desert landscape. Rooms feature either a balcony or courtyard area. All rooms have air-conditioning, movies on demand, minibar and bathrobes are provided.Deluxe Rock View Rooms offer private panoramic views of Uluru (Ayers Rock) and feature a verandah from which to soak in the sights and sounds of the Red Centre. Rooms feature two double beds or one king bed.
Enjoy work and quietness. Our superior room mixes modern decor, ergonomic comfort and high end facilities: balcony or private courtyard from which to soak in the sights and sounds of the centralian desert. Up to 2 people
Choose comfort and space. Our standard room is a great example of what Novotel is all about. It comes with all the usual facilities: air-conditioning, moves on demand, minibar and bathrobes. 2 adults and 2 children, additional for 3rd and 4th person.
Desert Gardens hotel is home to the popular White Gums Restaurant which offers a hot and cold buffet breakfast in an open and relaxed setting. Children's menu also available.
Arnguli Grill features a table d'hote menu of two and three course set menu options, in relaxed surrounds. Children's menu also available.
Bunya Bar offers an indoor alfresco café experience and a wide range of light meals. The bar is also great for an afternoon tea or early evening cocktail. Children's menu also available.
Reviews collected from customers who booked on AccorHotels.com
Check in was fast and efficient with unswerving smiles to every strange question that was fired at the staff. Once I got to the head of the cue I was booked in and directed to my room very quickly. I got hopelessly lost but through no fault of anyone except myself. Its a large, sprawled out motel. My room overlooked the rock. The building itself looked a bit tired but it is exposed to some extreme weather. Everything worked in the room and aircon coped well. The bed was great. Breakfast was typical accor fare and was good for the price. The gardens were nice to walk around and the pool looked inviting. There was plenty of parking. Check out was fast and friendly. Recommended.
Hi John Anthony S Thank you for taking the time to share your feedback regarding your stay at Desert Gardens. I was so pleased to read that you enjoyed your time at Ayers Rock Resort. It was our pleasure to have you as a guest and we thank you for choosing to visit this beautiful part of Australia. Kind Regards Peter White General Manager Desert Gardens Hotel
Well, much like Disneyland a rock in the outback is reason enough to extort money from its guests. I will say that the final given room was nice,although thank god as a Gold member I got the mountain view upgrade free rather then paying for what was view of one third of Ayers. Staff are surely nice and accommodating but light years away from handling Accor premium guests, not knowing at all the privileges bestoved. Anyways, regular 4 star standard to Tokyo prices, breakfast is 38 lovely Dollys a head, which makes even Sofitel in Sydney fall behind on its 32$. As the whole resort evolves around a highly elaborate monopoly of Voyages resort there is zilch you can do about it....even the employees are too scared to mention it. Then there is the wondrous question why oh why do we have a pool that is not heated? There are two pools at the whole site, why make one heated and the other ice cold? It should come as no surprise that temperature every night drops to zero so water gets chilling. So let ALL the guests walk from one hotel, a mile to another to jump in that pool and then walk back again. I will say though, how expensive the Sounds of silence dinner now was, it was a lovely treat and well worth the visit. Just kill the monopoly of Voyages and let the free market have its go like in the rest of the world and I am sure it would benefit tourism.
Hi Snuggelpuff. Thank you for taking the time to review Desert Gardens. We were sorry to read that your were not completely satisfied with your experience and we would like to take this opportunity to assure you that the satisfaction of our guests is our highest priority, and providing a good value experience is at the core. Ayers Rock Resort is owned by the Indigenous Land Corporation (ILC) and the purpose of the ILC is to deliver social, cultural, environmental and economic benefits to Indigenous people in Australia. As a result at Ayers Rock Resort we have developed the National Indigenous Training Academy in order to build and sustain an Indigenous workforce through training and employment. Unfortunately the operational costs of supply chain transport to a remote resort like ours are significantly higher than those of hotels based in or near major cities. However, operating as one resort, we are able to achieve economies of scale that would be unlikely to be achieved if the hotels operated independently. Please accept our apologies for the lack of knowledge regarding your Accor benefits. I agree that this is not the service you should expect as a Gold Member and it has certainly been raised as an area of improvement for the future. Kind Regards Peter White General Manager Desert Gardens Hotel
The rooms were spacious, clean and roomy. The bathroom was well provisioned. We had a good view of Uluru. The food was good and well priced with our Advantage Plus card. The staff were polite and helpful and the link between the hotel staff and the tours was well co-ordinated. The Sounds of Silence dinner was well organised and fun.
There aren't many options in Yulara, but Accor had a sale, which made the Desert Gardens hotel only around $200USD a night (I've seen it as high as $400 per night in the past). How this hotel passes as a 4 star hotel is beyond me. Even though I got an upgraded room, it felt like a prison. Yes, I woke up with a cockroach crawling down my face, but that is to be expected when you're in the Outback. The main issue with me was the lack of indifferent service from most the staff. We had to move rooms because the cooling system in our first room didn't work. They moved us to a second room, in which the cooling system worked at first, then it stopped working again at 2AM in the morning. By that point, it wasn't even worth it to move, since the check-out time is at 10AM. When we mentioned the room conditions when we checked out, the staff seemed indifferent at best and couldn't even offer an apology.
This is the best of the Ayers Rock resort properties at Uluru - both this resort and the great Monolith are worth the visit. The staff were nice, though the sales staff I communicated with by email were a bit friendlier than the on-site staff, everyone here is good, helpful. This resort does a great job of making you comfortable in the desert where temperatures can reach and exceed 100 degrees.
Desert Gardens is a decent place to stay, very much unchanged from last visit 15 years ago. Unfortunately the pool just as cold as was then. 3-4 days a perfect stay in a great part of the world. Outback Pioneer the place to eat, drink & be entertained in the evening, the shuttle bus fantastic. Whats confusing is the seemingly variable "benefit" of the advantage plus card. Seems to be 25% in some restaurants when standard benefit it is 50%. Needs to be made clear by establishments and accor. Overall a great trip.
We stayed at Desert Gardens for two nights recently. Our room was adequate and food in the dining rooms was nice. The buffet breakfast dining room was open for dinner both nights as the hotel was very busy. We ate at both the dining rooms. Service in the Arnguli restaurant was excellent but slow in the White Gums restaurant. Breakfast was dreadful! We asked why there were no eggs available except scrambled and were told that because the hotel was very busy they were running out of eggs! The scrambled eggs were awful and tasted like powdered eggs. We did get our eggs in the end and that was appreciated. Breakfast was very expensive and not up to the standard you would expect from a Novotel.
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