Hotel - Sofitel Auckland Viaduct Harbour
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Sofitel Hotel

Hotel Sofitel Auckland Viaduct Harbour

21 Viaduct Harbour Avenue 
1010 AUCKLAND
NEW ZEALAND

2,423 reviews
TripAdvisor Rating Based on 2,423 reviews
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Hotel Sofitel Auckland Viaduct Harbour

French luxury and local cuisine in the worlds most exciting cities

Sofitel Auckland Viaduct Harbour is located in the heart of Auckland, a unique maritime experience between vibrant Viaduct Harbour and Wynyard Quarter. Inspired by New Zealand's landscape and boasting panoramic views of Waitemata Harbour, this beautifully designed hotel is a true landmark destination. All luxury appointed bedrooms and suites have private Juliet balconies, floor to ceiling windows and feature oversized bathrooms with separate rain showers and deep soaking bathtubs.

In New Zealand's vibrant City of Sails, Sofitel Auckland Viaduct Harbour offers some of the best panoramic waterfront views. Within easy walking distance of the Viaduct Harbour Restaurant Precinct enjoy an array of local cuisine and fine dining delights. Complete your Auckland adventure with a nearby sea life safari, fishing charter or thrilling, high-speed jet boat tour, or take the family to explore Kelly Tarlton's Aquarium a few minutes drive away.

Hotel extras
  • Exceptional Gastronomy
  • Spectacular waterfront location
  • Award-winning So Spa
This hotel is PLANET 21 Gold
PLANET 21 programme

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Check-in from 14h00
Check out up to 11h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed internet (Paying)
    • Wi-Fi in the communal areas (Paying)
    • WIFI in your room (Paying)
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Bus/coach parking area (Paying)
    • Valet parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Indoor heated pool
  • Breakfast

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed internet (Paying)
    • Wi-Fi in the communal areas (Paying)
    • WIFI in your room (Paying)
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Bus/coach parking area (Paying)
    • Valet parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioning
  • Hotel open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
    • Beauty salon
  • Porter
  • Concierge

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
  • Babysitting on request
  • Beach and water sports
    • Boat excursions
    • Sailing facilities (Nearby)
  • Other sports activities  (Nearby)
    • Bicycle hire facilities (Nearby)
    • Athletics stadium (Nearby)
    • Billiards/Snooker (Nearby)
    • Boules/petanque (Nearby)
    • Bowling (Nearby)
    • Croquet (Nearby)

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 6 meeting room(s)
  • Business centre
    • Business center with support staff
    • Self service business centre (Paying)
  • Copy/print service available
See all services

Our rooms

Located on the water edge with floor to ceiling windows & private balconies, spacious bedrooms & suites offer views over the Viaduct basin & Auckland city. Features include espresso machines, Bose sound systems, French amenities & oversized bathrooms

  • Superior Room, 1 King or Queen Bed, City Views
    Superior Room, 1 King or Queen Bed, City Views Superior Room

    35 sqm-376 sqf, City Views, King or Queen Sofitel MyBed, Juliet balcony, 32 " LCD flatscreen TV, high-speed Internet, marble bathroom with deep soaking bath & separate rain shower & Bose Wave Radio. Rollaway allowed.

  • Luxury Room, 1 King or Queen Bed, Marina View
    Luxury Room, 1 King or Queen Bed, Marina View Luxury Room

    35 sqm-376 sqf, Impressive Marina views, Juliet balcony, King or Queen Sofitel MyBed, 32 " LCD TV, high-speed Internet, marble bathroom with deep soaking bath & separate shower & Bose Wave Radio. Rollaway allowed.

  • Luxury Room, 1 King Bed, City Views Internal Water views
    Luxury Room, 1 King Bed, City Views Internal Water views Luxury Room

    45 sqm-484 sqf, Views over internal water feature, King Sofitel MyBed, Juliet balcony, 32" LCD flatscreen TV, high-speed Internet, marble bathroom with deep soaking bath & separate rain shower & Bose Wave Radio. Rollaway allowed.

  • JUNIOR SUITE, 1 King Size Bed, City or Internal Water Views
    JUNIOR SUITE, 1 King Size Bed, City or Internal Water Views Junior Suite

    52 m²/559 sq.ft., Views over internal water feature or City Views, King Sofitel MyBed, Juliet balcony, 32" LCD flat-screen TV, high-speed Internet, marble bathroom with deep soaking bath & separate shower & Bose Wave Radio. Rollaway allowed.

  • Deluxe Suite, 1 King Bed, Internal Water Views
    Deluxe Suite, 1 King Bed, Internal Water Views

    63 sq.m. (678 sq.ft.), Views over internal water feature, King Sofitel MyBed, separate lounge room, Juliet balcony, 32"LCD flatscreen TV, Nespresso machine, high-speed Internet, marble bathroom with deep soaking bath & separate shower. Rollaway allowed.

  • 171 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • 4 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • Pulse air
    • 220/240 V AC
    • Data port in room
    • Turn down service
    • Safe deposit box in room
    • TV with on-screen billing info
    • Web TV
    • Telephone
    • Radio in room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • Phone with 2 handsets in room
    • WIFI in your room
    • Crib on request
    • Minibar
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

21 VIADUCT CAFÉ Restaurant
Lunch 06:00 - 15:00
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun

21 VIADUCT CAFÉ Type of cuisine: Cafe


A bright & casual eatery, the café offers waterside seating to allow guests the chance to enjoy the Marina vistas. Savour expertly made espresso, French pastries, and a daily selection of healthy choices filled with fresh, local ingredients.

Find out more and book
LAVA DINING Restaurant
Lunch 12:00 - 15:00
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun
Dinner 18:00 - 22:30
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun

LAVA DINING Type of cuisine: Regional


Chef Sebastian Hindrichs delivers flavour & flair with an innovative menu, tastefully blending the best local produce with French flair. Serving breakfast, lunch & dinner, visit Lava Dining for an intimate dining experience & breathtaking views.

Find out more and book
See all our restaurants
SABRAGE BAR Bar
Photo non contractuelle / Strictly non binding
Evening
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun

SABRAGE BAR


In an unofficial toast to Sofitel's fine French origins, Sabrage invites guests to revisit the art of 'sabrage'. A sophisticated bar serving the finest champagnes, signature cocktails, local and international wines and beers.

See all our restaurants and bars

Your meetings and events

Sofitel Auckland Viaduct Harbour Meeting Room

Our meeting rooms


  • Number of meeting rooms: 6
  • Maximum size: 195 m2
  • Maximum capacity: 140
  • Maximum banquet capacity: 100

Our customer reviews for Sofitel Auckland Viaduct Harbour

TripAdvisor Certificate of Excellence

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating 4.5/5 Based on 2,423 reviews

neil s 2016/07/27
« Great place to stay in the heart of Auckland! »

First time staying at this hotel. Very impressed from start to finish! Excellent staff, location and room. A very clean modern Sofitel. Great view of the city and viaduct which was only a short stroll away. Look forward to our next stay.

Rose_Johnstone, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour Neil s, Thank you for choosing to stay with us at the Sofitel Auckland Viaduct Harbour. I am delighted to read you were so impressed on your first stay with us. Furthermore, it is always a pleasure to hear our tranquil location and excellent ambassadors are appreciated. Thank you for taking your time to review your stay with us. It would be a pleasure to welcome you back to the hotel in the future. Kindest regards, Rose Johnstone Guest Relations Manager

Carolyn B 2016/06/03
« Was great....until the police arrived! »

Everything about our stay was lovely. The staff were lovely, the Spa experience was fantastic, the bar on the Friday night was wonderful, breakfast buffet (and bubbles) was awesome. However on our 2nd night there there was an incident with a couple on our floor and the police had been called in. We happened to be heading back to our room as it was kicking off. The handcuffed man in the hallway we had to walk past was disconcerting. About 5 minutes later when he started screaming for help for a sustained period of time was quite disturbing. Had we not just walked past and not known what was going on it could have been a lot worse. However no staff member came to our rooms to let us know everything was ok even though it was 9.30 at night and not a crazy hour to knock on doors. Even on checkout and seeing what floor we were on nothing was mentioned until we brought it up and then we got a quick and quiet "sorry about that".

Rose_Johnstone, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour Carolyn B, Thank you for taking your time to share your recent experience at the Sofitel Auckland Viaduct Harbour. It is always a pleasure to read that you enjoyed your Spa experience and were able to make use of our Food and Beverage outlets during your stay. Please allow me to express my sincerest apologies for any disruption this incident caused. Our Manager on Duty personally called all rooms in the surrounding area to apologise for this disruption, however this should have also been acknowledged upon departure. Thank you for choosing to stay with us and I hope to have the opportunity to welcome you back in the near future. Kind regards, Rose Johnstone Guest Relations Manager

Jason D 2016/05/16
« Luxury escape in the city »

From the moment you're greeted with "bonjour" on arrival, the Sofitel Auckland is a wonderfully indulgent escape from every day life and the city bustle. The Sabrage bar offers a fantastic range of beverages and comes with complimentary snacks. You can have a private conversation in the booth areas or join the buzz by the fireplace or al fresco by the water on a warm evening. We had dinner at Lava Restaurant which served exceptional NZ cuisine. Top tip - the entrees are generous servings, so maybe order an entrée if you want a lighter meal. Attentive service and also special acknowledgement of our celebration with a dessert cake, macaroons and chocolates. A delightful touch! The rooms are all generous in size with a mini-kitchen sink & benchtop, Breville espresso machine and office desk. The beds are luxurious and the marble bathroom is one of the most well-appointed in Auckland with only the Hilton Auckland close in comparision. Deep bath and large walk-in show with luxury amenities serves you well. Hotel breakfast is excellent value for continental, otherwise the cooked option is served a la carte. There is a juicer available with a wide range of bread and gluten-free options. Everything tasted freshly made and wasn't drowned in rich sauces or sugars. The indoor pool and spa overlook the water, and the fitness centre is very well-equipped. We highly recommend this hotel. It's close to the Viaduct, Wynyard Quarter and Viaduct Events Centre.

Rose_Johnstone, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour Jason D, Thank you for choosing to stay at the Sofitel Auckland Viaduct Harbour and devoting your time to share your experience with us. Thank you for choosing to celebrate your special occasion with us! I am absolutely delighted to hear you enjoyed your stay and appreciated our hotel rooms, amenities and facilities. Thank you once again for your time and trust in our beautiful hospitality and we look forward to welcoming you back to the hotel in the near future. Kind regards, Rose Johnstone Guest Relations Manager

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