Pullman Jakarta Indonesia Thamrin CBD 5 stars

Customer review rating (ALL Rating) 4.5/5 667 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • City hotel at the doorstep of Jakarta's two luxury malls: Grand Indonesia and Plaza Indonesia

  • Prime location at CBD area, overlooking Jakarta's most famous landmark

  • 23 state-of-art meeting venues including one ballroom able to welcome up to 1000 people

  • Vibrant dining options with 7 outlets

  • Easy access to public transport

Our accommodation(s)

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Hotel location

Pullman Jakarta Indonesia Thamrin CBD

Jl M H Thamrin No 59, Jakarta Pusat
10350 JAKARTA
Indonesia

GPS:-6.193499, 106.823695

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  667 reviews

TripAdvisor Rating  4.5/5  4,256 reviews

Certificate of excellence 2023

Excellent location

TripAdvisor rating 5.0/5

Irenekim2804 TripAdvisor review

Location is the best, near MRT, busses and malls. The room was old and smelled funny. Food was amazing, tried their brunch and was one of the best in town. It’s my first time using MRT and one of the staff, Angel, is very accomodating with the MRT guide and city tour. Thanks Angel!

Dear Valued Guest, Thank you for choosing Pullman Jakarta Indonesia as your home away from home. We sincerely thank you for taking the time to share with us your positive experience. It is always a pleasure to read encouraging comments and we are glad that you had an enjoyable stay with us. Rest assured that we will certainly share your feedback with our Connectors and we are confident that this feedback will serve as an encouragement as we strive to continuously improve the quality of our services. Once again, thank you for sharing your experience. We look forward to welcoming you again in the future and create memorable moments once again. With Warm Regards, Ajizzah Angelitta Guest Experience Manager

Good stay

TripAdvisor rating 5.0/5

Gnarpy G TripAdvisor review

Got upgraded to a Deluxe room thanks to Angel at the reception. The room was outdated by decent size and clean. Angel and all the staffs were so kondisi, smile everytime we passed by. Food was fantastic. Will surely come back again for another staycation

Dear Valued Guest, Thank you for choosing Pullman Jakarta Indonesia as your home away from home. We sincerely thank you for taking the time to share with us your positive experience. It is always a pleasure to read encouraging comments and we are glad that you had an enjoyable stay with us. Rest assured that we will certainly share your feedback with our Connectors and we are confident that this feedback will serve as an encouragement as we strive to continuously improve the quality of our services. Once again, thank you for sharing your experience. We look forward to welcoming you again in the future and create memorable moments once again. With Warm Regards, Ajizzah Angelitta Guest Experience Manager

Plummeting quality

TripAdvisor rating 3.0/5

Alexp40_le_gourmet Business - TripAdvisor review

Although well located in central Jakarta, this high end business hotel has plummeted in value for money ratio over the past years. I have stayed there more than 250 nights between 2021 and 2023. Food quality has become quite average (taste and variety). Facilities such as pool or gym are worn out. Staff is caring and focused on hotel clients. However the management focus is on events and banquets, much less on hotel guest satisfaction, and remain quite oblivious to customer feedback . This is quite a shame.

Dear Mr. Alexp40_le_gourmet, Thank you for being our loyal repeater and choosing Pullman Jakarta Indonesia as your home away from home. It is always a pleasure to serve you. At Pullman Jakarta Indonesia, we take great pride in providing the highest levels of service to our guests, ensuring each and every need is met. I truly regret the unfavorable series of events that have happened and would like to apologize for the shortcomings you have experienced during your stay regarding the delivery of your requests. On behalf of Pullman Jakarta Indonesia and its Connectors, please accept our sincere apology. I can assure you that our guest's satisfaction is our highest priority and as a globally recognized premium brand, we prioritize addressing any issues brought to our attention promptly. Feedback from guests such as yourself is our biggest learning tool and will assist us to evaluate our shortcomings and we will ensure that we learn from it and utilize it in the future. We remain hopeful of welcoming you back with us during your future visits to Jakarta. We remain at your disposal should require further assistance. With Warm Regards, Ajizzah Angelitta Guest Experience Manager

Rude staff

TripAdvisor rating 2.0/5

Wanderer52924969573 TripAdvisor review

Me and my daughters stay in Pullman Jakarta at 3 march 2024. Everything is running well the receptions inform me the room was upgraded to facing HI. While we're waiting my daughters waiting with their friends at LE CHOCOLAT lounge. While im gone for a bit. Girls consume some drinks and snacks, when she want to paid to that STAFF! The card is expired, my daughters also didn't recongize that. The staff (Cashier) gesture is : He Dip the card,and didn't tell the card is expired but HE just return the card to mykids! Without tell "maaf ibu/mbak apa ada kartu lain nya",He just return the card with the gesture lookin my kids from head to toe?! Then he just give the sign face *This is expired card* without saying any words! She consume! Im paid the Tax and also SERVICE, but your service is not acceptable. Train your staff, we're not sitting and laughing at your Lounge! We consume,we Stay! Pullman Jakarta being the oldest hotel in Jakarta, it's not really acceptable with your staff behaviour. Check,Train your staff! My daughters absolutely mood swing all the time and our vacation is being bad little bit.

Dear Valued Guest, Greetings from Pullman Jakarta Indonesia. First of all, I would like to thank you for choosing Pullman Jakarta Indonesia as your home away from home. We would like to acknowledge receipt of your feedback and we highly appreciate that you take the time to give us a detailed feedback of your stay. I truly regret the unfavorable series of events that have happened and would like to apologize for the shortcomings you have experienced during your stay. I can assure you that it deeply saddens me that the memory of your recent visit is a rather disappointing one. I regret that the turn of events has snowballed to your frustration and agree that we could have handled the situation much better. As a global premium brand, we take great pride in providing the highest levels of service to our guests, ensuring each and every need is met. Therefore we regret to read that there was an obvious breach in our sequence of service related to your service experience at Le Chocolat. I am sure you will appreciate that feedback from our guests is paramount to us and remains our biggest learning tool. This helps us to evaluate our shortcomings and in that matter, I have counselled and dealt with the employees involved in order to make sure that such incident does not recur in the future. Including coaching and refreshments training. However allow me to mention that the persons highlighted have always been extremely loyal and dedicated to guest service. It does come as a surprise to read that they have not been up to your expectations. Your experience though, reminds us to be more strategic with our logistics and show discipline with our process so as not to compromise our guest experience. I could only hope that there would be an opportunity for us to recover your trust and make it up to you on your next visit. Once again, we do apologize for the inconvenience and feel free to let us know for your next travel plans as we would very much welcome the opportunity to redeem ourselves and make sure that your next stay goes and remains beyond your expectations. Best Regards, Ajizzah Angelitta Guest Experience Manager

Warm welcome in Pullman Jakarta

TripAdvisor rating 5.0/5

Wander63937643839 TripAdvisor review

It's a long trip from my country, I would like say thank you and appreciate for warm welcome and your service, this is my first trip to your hotel, I really love your hotel and your service Mr. Fajri, thank you for considering me for check in early

Dear Valued Guest, Thank you for choosing Pullman Jakarta Indonesia as your home away from home. We sincerely thank you for taking the time to share with us your positive experience. It is always a pleasure to read encouraging comments and we are glad that you had an enjoyable stay with us. We are thrilled to hear that our Connectors were able to make a positive impression during your stay, especially Fajri. Rest assured that we will certainly share your feedback with our Connectors and we are confident that this feedback will serve as an encouragement as we strive to continuously improve the quality of our services. Once again, thank you for sharing your experience. We look forward to welcoming you again in the future and create memorable moments once again. With Warm Regards, Ajizzah Angelitta Guest Experience Manager

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