Hotel addressChurch Street
IV1 1QY INVERNESS
How to reach the hotelGPS :N 57° 28' 41.89'' W 4° 13' 36.10''
Contact the hotel
- Tel. (+44)844/8159006
- Fax. (+44)146/3711206
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Mercure Inverness Hotel - hotel reviews in Inverness
Hotel code: 8351
Accorhotels.com customer reviews in partnership with TripAdvisor
"Nice Central Location"
25th September 2013, Nick I, Auckland
Inverness is a pretty place and the Mercure is right in the centre overlooking the river. The staff were friendly and helpful and the rooms were clean. The price was good value and the breakfasts well done. What more could you want?
"Good central hotel"
18th September 2013, ivorthedriver14, Aberdeen, United Kingdom
I have stayed at this hotel a few times and each time its different, a great central location, the food is good and also the bar food, priced the same as any bar meal. the rooms vary some really nice and quiet on the river side. then sometimes if unlucky a noisy room near the lift or cleaners room. but don't let that put you off, its still worth the stay, breakfast ample with lots of choice, the only down side is the cost of drinks but then its the same everywhere.View management response »
Management responseDear GuestThank you for your constructive and honest review, I appreciate your feedback and we do use this as we continually try to improve our service. I am glad that you enjoyed your stay and continue to visit us when you are in Inverness. I do hope that we can welcome you back in the near future. Kind regardsFraser PeterkinGeneral Manager
"Good location but seems expensive"
15th September 2013, Alex B, Stirling, United Kingdom
This is a reasonable hotel in a good location, within easy access of shops, pubs and restraunts. Rooms are clean but on the small side but adequate. Breakfast was average / OK.Pool and sauna and steam room are ok but not luxurious and showed signs of wear, so not as relaxing as it could have been - In some respects it seems like an expensive resource for a hotel of this standard.We paid £100 per night for B+B which seemed expensive but was a good rate for hotels in Inversness when we made enquiries.Would stay again but would look elswhere first to see if we could get something cheaper in the same area.Excellent location next to train and bus station so no need for a car as long as you did not go outside Inverness.View management response »
Management responseDear GuestThank you for taking time to provide us with positive and constructive feedback after your recent stay. I appreciated your views and these are all taken on board as we continually try to improve our service. I hope that we can welcome you back in the near future. Kind regardsFraser Peterkin General Manager
"A room with a view"
14th September 2013, KSM654, Cornwall
Great location overlooking the river, we were in a room at the back of the hotel on the 4th floor.Breakfast good quality and plenty of it.Beds lovely n comfy.Room had a desk if needing to do a spot of work.Overall would stay again.View management response »
Management responseDear GuestThank you for reviewing your recent stay with us, all feedback is appreciated and we do use this as we continually try to improve our service. I hope that we can welcome you back in the near future. Kind regardsFraser Peterkin General Manager
"Not worth the money"
23rd July 2013, Avamandina, Edinburgh, United Kingdom
We were extremely disappointed by this hotel. It was run down and in need of a renovation. The double room was small but the bed minute. It would have been difficult for two people to sleep in it as it was really just a large single. The bathroom decor was dated and ugly. On returning from a night out the noise level was very loud. So much so that we had to complain. They moved us to a suite on the river side and it was much quieter until 5am when the seagulls made such a noise and woke us up..Finally the Scottish breakfast was poor.View management response »
Management responseDear GuestThank you for taking the time to review your stay with us, I am sorry that it was not entirely satisfactory. We do have a planned programme of work and have started by replacing the windows on the river side of the Hotel, the city side are due to be replaced next month and this will reduce the noise level. I appreciate your constructive feedback and we will use this as we continually try to improve our service. Kind regardsFraser Peterkin General Manager
29th June 2013, Jenno54, Bath, United Kingdom
Great Location very central. I imagine the rooms at the front may be noisy, but we had a lovely quiet room at the back, however the seagulls were a bit of a noise nuisance. We had to have the window open as the room was very warm.View management response »
Management responseDear GuestThank you for taking the time to review your recent stay with us, I am glad that you enjoyed your stay with us and our city centre location. I am sorry that the seagulls disturbed your stay, they are an unfortunate alarm call sometimes! I hope we can welcome you back in the near future.Kind regardsFraser Peterkin General Manager
28th June 2013, Brayden_13, Aberdeen, United Kingdom
The location of hotel was very good as it was central to the town, the room was shabby could do with a complete makeover, breakfast was very good, we went on trip on the Saturday and got back about 2.15pm and the room had still not been serviced, I called reception and was told that they work until 3 and were busy getting the vacated rooms ready for the next lot of guests but they would send somebody, I said no as we wanted to relax and not having anybody cleaning round about us so got fresh towels and replenished the coffee sachets, on the Sunday once again the room had not been serviced, went to Reception and told them they called Housekeeping, we sat in Reception until it was done then went to room, 3 times we were disturbed by Housekeeping to service room, so I feel there was a lack of communication there.View management response »
Management responseDear GuestThank you for reviewing your recent stay with us. I am sorry that your room was not serviced at a time to suit you, we do try to ensure that all rooms are serviced when the guest is out but obviously we failed to do that on this occassion. I have passed your comments to our Head House-keeper and she will use these as we continually try to improve our service. I hope we can welcome you back to the Hotel in the future. Kind regardsFraser PeterkinGeneral Manager
"a nice hotel in the town centre"
28th June 2013, r_spector, Orpington, United Kingdom
This is a pleasant hotel with excellent staff. The restaurant was comfortable and thefood was good Scottish style.During the day there was a continuous motor hum heard in the bedroom (5th floor).The internet description says that clients have access to a health club, this usually means a half kilometer walk in the street. In fact we should have been told the pool and gym are in the basement of the hotel. If I knew that we would have travelled with our gym and swimming gear.View management response »
Management responseDear GuestThank you for taking the time to review your stay with us, I am glad that you enjoyed it and I am delighted that our staff were able to make your stay pleasant. I am sorry to hear of the confusion over our leisure club, it is and always has been located within the main building of the Hotel. I do hope you will get the chance to visit us again in the near future. Kind regardsFraser Peterkin General Manager
28th February 2013, Amy C, Thurso, United Kingdom
I recently stayed at this hotel with my young family for 2 nights after getting what i thought was a good winter break deal online.The location of the hotel is fantastic and being in the middle of town you wont need the car much as everything is nearby. All of the staff we met were brilliant and were very friendly.Although the room was pretty outdated with a carpet that could do with a good wash, it was very big with lovely views, our daughter even had a small adjoining room of her own. The bathroom wasnt very clean with the worst shower in the world but we put up with it as we felt the other rooms were probably the same. The bed was a very comfy kingsize bed but i cant say the same for my daughters bed, she complained it was very hard and woke up both mornings with a sore back.We used the hotel swimming pool which was lovely, warm and clean, and the staff were very friendly.Breakfast was ok, not worth the money i paid for it but it filled our bellies.All in all i would say it was probably a very grand hotel in its hay day but its rather run down now and definately not worth the money i paid for it.View management response »
Management responseDear GuestThank you for choosing to stay with us and also for taking the time to review your stay. I appreciate your thoughts on our facilities and will take them as constructive feedback, we are constantly improving our service and we are currently in the process of upgrading the room you stayed in so hopefully you will see these improvments if you choose to stay with us in the future. Kind regardsFraser PeterkinGeneral Manager
25th February 2013, graham1007, Leeds, United Kingdom
Great location in Inverness but the hoel is dated and really needs some money spending on it. Staff were friendly and courteous.The room was spacious but only had one tiny rediator which made it feel very cold. The suite I was in would benefit from being open plan as the 'living room' was not an inviting space to be in to relax.View management response »
Management responseDear GuestThank you for taking the time to review your stay with us at Mercure Inverness, I am glad you found our team here to be friendly and courteous. I appreciate your constructive feedback of our facilities and we do take all feedback and use it to improve our service. We are currently in the process of updating certain areas of the Hotel and hope you will notice these improvments if you choose to stay with us in the future. Kind regardsFraser Peterkin General Manager
"Basic hotel but may meet you needs"
20th February 2013, yhong, Edinburgh, United Kingdom
rooms are quite basci, but with super location. no benefit for platnium member of Le Club Accor except a pint drink voucher. No room upgrade, no late check out! Don't forget, there is a £2 charge for car parking.View management response »
Management responseDear GuestThank you for taking the time to review your stay at Mercure Inverness. I am sorry we were not able to offer you an upgraded room, due to high demand we were unfortunately fully booked on the night you stayed with us. I am dissapointed to hear that you were not offered a late check out, this is available to Le Club members and should have been offered to you. I will discuss this with our Front Office team to ensure it does not happen again. I hope we can welcome you back to Mercure Inverness in the future. Kind regardsFraser PeterkinGeneral Manager
14th November 2012, jcoag, scotland
we were delighted with our room upgrade which had seperate room with comfy sofa and a second tv.everything was perfect about our stay,lovely room,lovely food and helpful staff.would stay here again ,have told my friends about it,and they are going soonView management response »
Management responseDear GuestThank you for your review, I am delighted that you enjoyed your stay and took the time to tell other travellers about this! I look forward to sharing your review with my team and welcoming you back to the Hotel. Kind regardsFraser PeterkinGeneral Manager
These prices may be based on different room types. Depending on the country, these prices may not include taxes, may include VAT only or may include all taxes (VAT and city tax). When prices do not include all taxes, the relevant taxes (VAT and/or city tax) will be stated in the following stages of the reservation process. The price is only guaranteed at the time of reservation.