Hotel addressChurch Street
IV1 1QY INVERNESS
How to reach the hotelGPS :N 57° 28' 41.89'' W 4° 13' 36.10''
Contact the hotel
- Tel. (+44)844/8159006
- Fax. (+44)146/3711206
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Mercure Inverness Hotel - hotel reviews in Inverness
Hotel code: 8351
Accorhotels.com customer reviews in partnership with TripAdvisor
28th February 2013, Amy C, Thurso, United Kingdom
I recently stayed at this hotel with my young family for 2 nights after getting what i thought was a good winter break deal online.The location of the hotel is fantastic and being in the middle of town you wont need the car much as everything is nearby. All of the staff we met were brilliant and were very friendly.Although the room was pretty outdated with a carpet that could do with a good wash, it was very big with lovely views, our daughter even had a small adjoining room of her own. The bathroom wasnt very clean with the worst shower in the world but we put up with it as we felt the other rooms were probably the same. The bed was a very comfy kingsize bed but i cant say the same for my daughters bed, she complained it was very hard and woke up both mornings with a sore back.We used the hotel swimming pool which was lovely, warm and clean, and the staff were very friendly.Breakfast was ok, not worth the money i paid for it but it filled our bellies.All in all i would say it was probably a very grand hotel in its hay day but its rather run down now and definately not worth the money i paid for it.View management response »
Management responseDear GuestThank you for choosing to stay with us and also for taking the time to review your stay. I appreciate your thoughts on our facilities and will take them as constructive feedback, we are constantly improving our service and we are currently in the process of upgrading the room you stayed in so hopefully you will see these improvments if you choose to stay with us in the future. Kind regardsFraser PeterkinGeneral Manager
25th February 2013, graham1007, Leeds, United Kingdom
Great location in Inverness but the hoel is dated and really needs some money spending on it. Staff were friendly and courteous.The room was spacious but only had one tiny rediator which made it feel very cold. The suite I was in would benefit from being open plan as the 'living room' was not an inviting space to be in to relax.View management response »
Management responseDear GuestThank you for taking the time to review your stay with us at Mercure Inverness, I am glad you found our team here to be friendly and courteous. I appreciate your constructive feedback of our facilities and we do take all feedback and use it to improve our service. We are currently in the process of updating certain areas of the Hotel and hope you will notice these improvments if you choose to stay with us in the future. Kind regardsFraser Peterkin General Manager
"Basic hotel but may meet you needs"
20th February 2013, yhong, Edinburgh, United Kingdom
rooms are quite basci, but with super location. no benefit for platnium member of Le Club Accor except a pint drink voucher. No room upgrade, no late check out! Don't forget, there is a £2 charge for car parking.View management response »
Management responseDear GuestThank you for taking the time to review your stay at Mercure Inverness. I am sorry we were not able to offer you an upgraded room, due to high demand we were unfortunately fully booked on the night you stayed with us. I am dissapointed to hear that you were not offered a late check out, this is available to Le Club members and should have been offered to you. I will discuss this with our Front Office team to ensure it does not happen again. I hope we can welcome you back to Mercure Inverness in the future. Kind regardsFraser PeterkinGeneral Manager
14th November 2012, jcoag, scotland
we were delighted with our room upgrade which had seperate room with comfy sofa and a second tv.everything was perfect about our stay,lovely room,lovely food and helpful staff.would stay here again ,have told my friends about it,and they are going soonView management response »
Management responseDear GuestThank you for your review, I am delighted that you enjoyed your stay and took the time to tell other travellers about this! I look forward to sharing your review with my team and welcoming you back to the Hotel. Kind regardsFraser PeterkinGeneral Manager
14th September 2012, ropado, inverness
The hotel is very central with easy access from the Railway station. It has views over the river if you are lucky. If you are unfortunately in a room on Church Street, the city side, it will be very noisy as there are several nighclubs and bars, and the noise reverberates around the narrow lanes. There is no airconditioning but the windows can be opened for ventilaition. But with the noise outside the option to open the window is not practicable.View management response »
Management responseDear GuestThank you for taking the time to review your stay with us at Mercure Inverness, I appreciate your feedback. I am sorry that the noise from our City centre disturbed your stay, we are located in the heart of the city but we do work closely with the local pubs and clubs to try and keep the noise level to a minimum. Kind regardsFraser PeterkinGeneral Manager
"A night's stay"
12th August 2012, rndmartin, Edinburgh
Convenient for our use. restaurant menu limited in range but adequate for our purposes, comparable with many Ibis hotels. More than adequate breakfast facilities. Room on the small side if you wished to entertain. More milk and tea sachets would have been nice. Nice view of Ness.View management response »
Management responseDear GuestThank you for your review after your stay with us at Mercure Inverness. We appreciate all feedback and will use this to help improve our service in the future. Kind regardsFraser PeterkinGeneral Manager
"Not the best"
19th June 2012, Richard_K_Bristol, Bristol
I was allocated a room facing the street leading from the station so I endured quirky noisy plumbing, local drunks shouting in the street below in the early hours and doors banging in the early morning as folk departed. The only redeeming factor was the breakfasts which were good. I may have been unlucky but my stay didn't reflect value for money.View management response »
Management responseDear GuestThank you for your review after your stay with us, I am sorry that you encountered some issues during your stay but thank you for also pointing out the positive aspect of your stay.Kind regardsFraser Peterkin General Manager
"RE OVERNITE STAY"
9th April 2012
given room at front of hotel overlooking bus terminus,and pubs and late nite shop,not good for nights sleep bed also in poor shape .booking in staff good, morning staff not interested in complaint of noise,food expensivebut good quality.View management response »
Management responseDear GuestThank you for taking the time to write a review of our Hotel, I am sorry that you were disturbed by the noise. As a city centre Hotel we do expect a certain level of noise but we are currently replacing our windows to help reduce the disturbance that this can cause. We take all complaints seriously, please feel free to contact us directly at the Hotel if you would like to discuss your stay in further detail. Kind regardsFraser PeterkinGeneral Manager