Mercure Livingston Hotel 3 stars

Customer review rating (ALL Rating) 4.0/5 539 reviews

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Mercure Livingston Hotel - Image 1
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Mercure Livingston Hotel - Image 3
Mercure Livingston Hotel - Image 4
Almondview, Livingston, EH54 6QB EDINBURGH, United Kingdom

Description

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • In-house restaurant serving international and British classics

  • Next to Livingston Designer Outlet (Scotland's largest designer outlet)

  • Edinburgh Airport and two rail stations nearby

  • Complimentary on-site parking for all guests

Our accommodation(s)

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Hotel location

Mercure Livingston Hotel

Almondview, Livingston
EH54 6QB EDINBURGH
United Kingdom

GPS:55.88556, -3.505529

Telephone
Fax +44 161 388 0915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE BRASSERIE

Non contractual photo

The Brasserie offers traditional and internationally inspired cuisine, delicious desserts and a selection of fine wines to compliment your meal. In a relaxed atmosphere for an enjoyable dining experience.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  539 reviews

TripAdvisor Rating  3.5/5  879 reviews

Could do better

TripAdvisor rating 3.0/5

Gail H TripAdvisor review

The food could have been warmer, private meeting but facilities did not go as planned. Were interrupted a few times to rush through to get food.

Dear 13798DFgailh, Thankyou for your feedback, this is very important to us and will be fed back to the team for future planning. Regards Jillian Leven Mercure Livingston

Kwik Fit stay

Customer review rating 3.5/5

Thomas B. Business - Confirmed reviews ALL

I come to this Hotel regularly. The company pays for it , breakfast and tea included . I can t complain about it. Hotel it s always clean and room it s beautiful. No bath though , just shower, no mini bar. Other things I don't like are: menu: looks the same all the time; no extra facilities (no pool, gym or sauna) NO OPTION FOR BRINGING THE PARTNER. This applies only to KwikFit but I think they should get over with the past and go back to normal. (As I have to book extra room for wife all the time she wants to come with). Member of the staff: some of them are nice, smiley and friendly. Some of them seem just fed up to see me. There is that guy , probably from Asia, with glasses, who work s in the kitchen and restaurant floor that has a "smelly" attitude. EVERYTIME I come there i have an issue with him. Last time was cutlery, he could not understand my request (I was eating with my hands! ) this time was a GLASS of sparkling/soda water. He just did not want to give It to me. He seems to not want to understand. Can t explain the reason. And over all some members seem just happier to be there then others. All "new" members looked happy to be there. Older members seemed a little less happy about it. Reception same, the blonde women at morning desk had a suspicious attitude compared to lovely girl of the evening shift. And so on... Asian guy with mustache my favourite :) always polite, calm and smiley :) In ado: I like to come here but i have heard that Kwik fit does not have access to other Hotels in the area because of previous events: overall antisocial behaviours. That s sad because WE ARE NOT ALL THE SAME. The Mercure it s cool but it offers really basic service. No cookies, no mini bar, no sauna, no pool no gym. Member of staff treats you like : oh yes. Kwik fit. And I think it s sad. Company spends LOTS of money sending us regularly here and I think overall we are limited. I hope this will change soon. Ps. I had the feeling some of the guests are refugees from Ukraine.

Dear Thomas B., We very much appreciate your comments regarding your stay at the Mercure Livingston Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jillian Leven Mercure Livingston

Great stay

Customer review rating 5.0/5

Ian Solo - Confirmed reviews ALL

The staff were absolutely amazing. The check in was fast and super friendly. Room was decent, bed was also so comfortable.

Dear Ian F., We very much appreciate your comments regarding your stay at the Mercure Livingston Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jillian Leven Mercure Livingston

Clean rooms and welcoming staff

Customer review rating 5.0/5

Ab… Business - Confirmed reviews ALL

Comfy beds and excellent facilities

Dear Abigail T., We very much appreciate your comments regarding your stay at the Mercure Livingston Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jillian Leven Mercure Livingston

Very disappointed with this hotel

Customer review rating 1.5/5

Makay A. Couples - Confirmed reviews ALL

I had the option of booking several other hotels but because of my experience with Mercure over the years, I chose this option - what a mistake We arrived early and asked for an early check-in and did not get one until much after the official check-in hours, we waited over 5 hours The hotel itself looked like something set in the 70s, apart from the reception and lounge area which was okay, the rest of the building looked old and tired and needs refreshing or complete make over. The carpets looked tired. There was no lift connecting the two floors, which means most customers will have to haul their luggage's up and down the stairs The bathroom needs updating - the facility is just too old The room we were given was on the first floor in the extreme corner, which means whichever direction you walk to this room, you have the entire length of 2 very long corridors - really annoying Restaurant - which this was just okay, I did ask for some omelet and got something that was too salty but overall experience was okay somewhat for breakfast. dinner was a different experience, we had a look at the menu and decided to order takeaway from somewhere else. I could go on and on

Dear Makanjuola A., Thank you for taking the time to tell us about your experience at the Mercure Livingston Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jillian Leven Mercure Livingston

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Other web-users rate our hotel

  • 279 reviews 9.3/10 Location
  • 627 reviews 6.4/10 Room
  • 689 reviews 8.7/10 Service
  • 32 reviews 3/10 WiFi
  • 289 reviews 5.4/10 Food
  • 264 reviews 7.4/10 Cleanliness
  • 253 reviews 4/10 Vibe
  • 224 reviews 7.9/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.