Hotel - Mercure York Fairfield Manor Hotel
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Mercure Hotel

Mercure York Fairfield Manor Hotel

Shipton Road  York 
YO30 1XW  YORK
UNITED KINGDOM

1,057 reviews
TripAdvisor Rating Based on 1,057 reviews
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Check-in from 14h00
Check out up to 12h00
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Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 15  GBP
  • Golf  (Nearby)
  • Reception open 24 hours a day

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 15  GBP
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM

Leisure and activities

  • Golf  (Nearby)

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 9 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

All bedrooms feature an HD LED TV and complimentary high speed WiFi. Some of our classic rooms are interconnecting, ideal if you are bringing your family. Choose a room in the original 18th-century manor house, or in the new wing, designed in a contemporary fashion. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers. For a treat, our suites have a romantic four-poster bed and a spacious spa bathroom.

  • 89 rooms
  • 89 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • Emergency exit map
    • Trouser press in room
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • TV room service ordering
    • Manual temperature control
    • Crib on request
    • Pay per view channel(s)
    • High speed transmission line
    • Coffee/tea making facilities
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

Our customer reviews for Mercure York Fairfield Manor Hotel

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating4.0/5 Based on 1,057 reviews
Steve S 2017/05/08
« Enjoyable stay, brilliant staff »

We have just had a very enjoyable two-night stay at Fairfield Manor, ideally placed to make use of the nearby Park and Ride Bus Scheme (Free parking and £2.90 per adult for the return trip). Although some of the areas of the hotel could do with refurbishment, the room we stayed in was clean, spacious and well equipped. We enjoyed the varied and well-cooked breakfasts and also the meals we had on both nights of our stay. Special mention must be made of the staff at Fairfield Manor, all that we met during the stay went out of their way to be courteous and helpful. Their cheerfulness and friendliness, most notable within the restaurant, was exceptional. We will be returning.

Gordon S, General Manager at Mercure York Fairfield Manor Hotel, responded to this review

Dear Steve S, thank you for your 5 star review and I am most pleased to read your feedback on our team and the fact you will be returning. Kind regards Gordon Stewart

B3323PRkennethc 2017/04/21
« Not a 4 star experience »

Hotel staff not friendly, veggie choice for breakfast really poor. Not a great experience. No smiles or hellos from reception staff. Breakfast service really disappointing, having to get tea and coffee from a machine

Gordon S, General Manager at Mercure York Fairfield Manor Hotel, responded to this review

Dear B3323PRkennethc, thank you for adding your comments and please accept my sincere apologies for your experience not meeting your expectations. I am most disappointed that you did not find our team engaging and friendly and I will be taking this up with them personally. I do hope that we may have the opportunity to welcome you back in the future and restore your faith in our services. Kind regards Gordon Stewart

Lynford T 2017/04/10
« Nice hotel, overpriced drinks and bar meals »

My wife and I enjoyed our stay, we have stayed there before, and hotel is well placed and well kept. Restaurant menu good and positioned up market but buffet breakfast full self-service including tea and coffee failed to impress.Bar drinks very overpriced and Bar menu limited and expensive - get meals elsewhere.

Gordon S, General Manager at Mercure York Fairfield Manor Hotel, responded to this review

Dear Lynford T, thank you for adding your feedback and for staying with us again. Sincere apologies for our bar offering not giving the perception of value for money. Hope to be able to welcome you back again in the not too distant future. Kind regards Gordon Stewart

91philipt 2017/02/19
« Nice hotel but in need of an update »

I think the title above says it all - The food was wonderful and the room was nice but the hotel just needs a tidy up to make it a ten out of ten 5 star facility. As it is now I have no hesitation in recommending it

Gordon S, General Manager at Mercure York Fairfield Manor Hotel, responded to this review

Dear 91philipt, thank you for adding your feedback and for your recommendation. Kind regards Gordon Stewart

Robert W 2017/02/15
« Mercury York »

Stayed here after a short break in the Lake District. Room was good and reception very helpful.The location was ideal because although it was just outside York, there was a park and ride just up the road. I'd advice using this as it's very expensive to park in York (£2.40 per hour in the one we went to on our first day). Only costs £2.80 per person or £1 for oap on th P&R. I was surprised and pleased that the menu has been changed since our last stay at a Mercure, a much better selection (nothing like the old menus which I always compared with the type you get at a Harvester) we really enjoyed the meal we had.

Gordon S, General Manager at Mercure York Fairfield Manor Hotel, responded to this review

Dear Robert W, It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Kind regards Gordon Stewart

940red 2017/02/15
« York break »

Enjoyed our stay at mercury york, William who served us in the evening made us feel really welcome and made our stay enjoyable, would have liked complimentary biscuits in our room to go with tea and coffee though - maybe next time.

Gordon S, General Manager at Mercure York Fairfield Manor Hotel, responded to this review

Dear 940red, I very much appreciate your comments regarding your stay at the Mercure York Fairfield Manor Hotel. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Kind regards Gordon Stewart

michaelcZ981UH 2016/11/29
« Mike Cartledge »

Excellent service from the staff. Restaurant food excellent, well cooked and presented. Privelige room very large but a little dated and in need of Rena action. Bathroom in poor working order with both the sink and shower lacking in water pressure. Heated towel rail did not work

Gordon S, General Manager at Mercure York Fairfield Manor Hotel, responded to this review

Dear michaelcZ981UH, thank you for taking the time to tell us about your experience at the Mercure York Fairfield Manor. I am sorry that your bathroom experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are investigating your comments to take the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards Gordon Stewart

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