Mercure Bristol North the Grange Hotel
Old Gloucester Road
BS36 1RP BRISTOL
Old Gloucester Road
BS36 1RP BRISTOL
Mercure Bristol North The Grange Hotel is an elegant 4-star hotel set amongst 18 acres of landscaped gardens. This Bristol hotel is only a short drive to the city centre and Parkway Railway Station. Complimentary high speed WiFi is available in the 68 stylish guest rooms and throughout the hotel. Try a sophisticated lunch or dinner menu in the Acorn Restaurant or relax in the cosiness of the Conservatory Bar. The hotel's 7 meeting rooms can hold up to 150 people for a banquet.
Mercure Bristol North The Grange hotel offers the best of both worlds, being a country side retreat yet close to Bristol city centre and Abbeywood and Parkway train station.
This stunning 19th-century bath stone manor house is ideally located among 18 acres and set in a peaceful pocket of South Gloucestershire countryside, close to Bristol Parkway Station.
All bedrooms feature a flat-screen TV and complimentary high speed WiFi and most rooms have views of landscaped grounds. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers. Treat yourself to a superior feature room with its patio doors looking out over the garden.
Classic family bedroom for 2 adults and 1 child with flat-screen TV, complimentary high speed WiFi, en suite bathroom, hairdryer and tea/coffee making facilities. Sleeps 2 adults and 1 child.
Classic family bedroom for 2 adults and 2 children, flat-screen TV, complimentary high speed WiFi, en suite bathroom, hairdryer and tea/coffee making facilities. Sleeps 2 adults and 2 children.
Upgraded bedroom with flat-screen TV, complimentary high speed WiFi, Nespresso coffee machine, newspaper, robe and slippers. Sleeps 2 adults.
Classic bedroom with 1 double bed, flat-screen TV, complimentary high speed WiFi, en suite bathroom, hairdryer and tea/coffee making facilities. Sleeps 2 adults.
Classic bedroom with 2 single beds, flat-screen TV, complimentary high speed WiFi, en suite bathroom, hairdryer and tea/coffee making facilities. Sleeps 2 adults.
One of our best rooms! Superior bedroom with garden view, flat-screen TV, complimentary high speed WiFi, Nespresso coffee machine, newspaper, robe and slippers. Sleeps 2 adults.
Choose from a diverse collection of mouth watering dishes prepared using fresh ingredients and locally sourced produce.Choose from our selection of fine wines, from Australia to Italy. Indulge in one of our delicious desserts.
The Conservatory Bar provides friendly surroundings in which to enjoy an after dinner drink or a speciality coffee as you relax after your meal and continue to enjoy the tranquil atmosphere of the hotel.
Reviews collected from customers who booked on AccorHotels.com
Beautiful location - the hotel is set in a park with a huge cedar tree near the front. When we arrived there was a red carpet laid out st the front for wedding guests. Lovely staff, reasonable food, reception rooms good. Bedrooms a bit tired but ok. But more staff are needed. The bar was woefully understaffed for a saturday night with two functions going on. The staff that were on duty were trying their best but were overwhelmed with orders and guests complaining about lack of answer to room service calls and bt guests turning up looking for food and no hot food available at 9.30pm.
We have stayed twice at the Grange and will happily stay there again. The rooms are quiet and very comfortable, and the dining and breakfast rooms at the front of the old country house are delightful in terms of view over the terraced lawn and décor that is both traditional and modern and very interesting. Our welcome was warm and breakfast excellent.
We arrived and the staff were dull. There was no warm welcome or helpful advice. We were given the room key and we went up. Opened the door and we were hit with an unbearable smell of sick. The bathroom was seriously outdated and was dirty. I went to respect ion to complain and get a different room. We got the new room exactly the same layout but didn't smell thank god. The bathroom however was discussing. The more you looked the dirtier it got. Yes we were only staying one night but you expect nothing but close to perfection from a "4 star hotel". Also I initially phoned up to book the room. When we got to the hotel there was a wedding party. But there was no mention of there being a wedding booked in when I phoned. They were noisy until the early hours and closing the Windows a. Didn't drown out the noise as our room was located right near the function room and b. The room was so hot with not having air con it was an extremely uncomfortable nights stay. We complained on checkout and got no consolation the man just said that he would pass on the message. We will not be staying here ever again.
Dear Guest, Many thanks for posting a review with regard to your recent stay with us. This really is disappointing to read and does not sound at all like the level of service we pride ourselves on. We have looked in detail at your comments and have put corrective measures in place as a result of your feedback. I hope to be able to welcome you back to The MERCURE Grange Hotel in the future. Kind Regards Josh Watts General Manager
We only stayed 1 night at this hotel as it was my birthday and we were visiting Bristol for the first time. I got a great deal with my Accor membership which included breakfast. The building is beautiful and the rooms did not let us down. No renovations needed with our room, bathroom was a nice one. We decided to stay and have dinner at the hotel and all the staff that served us couldn't be any nicer. Meal was great and in the morning when we had breakfast in the dining room, the same staff were on and they were just as friendly; with a smile on their faces and great service. Apart from Bristol itself, we were disappointed in Bristol but I would stay there again. The grounds were beautiful. Only just 5 miles from Bristol City Centre.
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Josh Watts
Had a lovely room (503) overlooking the lawns. Comfy bed. Lots of places to sit and relax and enjoy the hotel. Staff really helpful and friendly. Our room wasn't ready when we arrived and we were really surprised to be offered a complimentary drink with an apology - great service.
Dear Guest, Thank you for taking the time to review your experience, I very much appreciate your comments regarding your stay at Mercure Bristol North The Grange Hotel. It is always a pleasure to receive positive feedback. I will share your comments with my team and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our service and product. Kind Regards Josh Watts General Manager
Forget the room. It was OK We had booked a 3 night Christmas Break. We got a 3 night shambles. The hotel was without any experienced EVENT management and the so called Events Team were hiding somewhere and refusing to come in and help the staff running the hotel event.The manager was mysteriously absent. The under manager was off ill. There was a large private group booked in over the whole period who thought they owned the hotel. Also a wedding anniversary party PACK EM IN . On Christmas Eve, all other guests were ushered upstairs to a disused lecture room complete with flip chart. No decoration. Dark and gloomy. MERRY CHRISTMAS FROM MERCURE . The main hotel sported 2 christmas trees and a few bits of pretend holy on the wall lights. That was it. Happy Christmas . If you came in the main entrance it could have been mid October ........... Christmas day lunch in the restaurant was fine but the evening buffet was disgusting. Totally unfestive and badly presented in the breakfast "Domes". The rest of the stay was boring and depressing considering we should be enjoying the Mercure "Magic" touted on the front of the brochures. Incidentally the Management should be asked to read the brochure to enable them to arrange staff to fulfill all it promised. Some of the itinerary was a complete surprise to some of the staff. Having said that, the majority of the staff on duty over Christmas were brilliant, cheerful, and worked their socks off to try and remedy the disaster that the "management" had left them to cope with. The back of house management and planning was abysmal, and the hotel understaffed Not the usual Mercure style and certainly not as promised in the very lovely brochures. Magic of Christmas ? Don't think so
Dear Guest, Thank you for taking the time to review your recent experience with us. I'm disappointed to read that we didn't meet your expectations on this occasion and would like to pass on a sincere apology. The points raised in your review will be shared with the team at hotel level and we will use your comments as a tool to improve our offering. Kind Regards Josh Watts General Manager
I would say 'good' as it was a bit of a mixed bag. Positives: Staff very nice and welcoming, Breakfast very good. Areas for improvement: 3 people in room with only two cups and very minimal with tea/ coffee and no biscuits. Shower difficult to use, as stiff and would not just shower and continued to run a bath.
Dear Guest, Thank you for taking the time to review your experience at the Mercure Grange Hotel, we will take your feedback on board. I hope to be able to welcome you back in the future. Kind Regards Josh Watts General Manager
Our first revisit since the refurb. Pleased with room except for laundry problem which was immediately dealt with.Also security latch broken on door but it was obviously previously broken and a botched repair had been made. Hopefully now it will be replaced properly. Refurb very pleasant and our corridor was very light and pleasant to use. The big plus for us was the menu. A new one . And what a welcome surprise. Gone are the dreary Pizzas and burgers (almost) and in are a range of dishes to suit most palates. I personally tried the Double Lamb , and was so impressed I ordered it the following night. usually we go out the second night of our stay , but this time we dined in just to sample the new Dishes. WELL DONE MERCURE BRISTOL. Lets hope all the other Mercures follow suit.Service the second night was a bit slow for no apparent reason as the Saturday had been the busiest day , including a wedding. The bar staff were very pleasant and helpful. Always a bonus. Overall a very pleasant stay and we are considering a Christmas Break there if they are not all booked up
Dear Guest, Thank you for taking the time to review your experience at the Mercure Grange Hotel, I am really pleased to hear your kind words with regard to our new menu. Feedback so far has been excellent. I hope to be able to welcome you back in the future. Kind Regards Josh Watts General Manager
I was very disappointed with my stay. I paid a 160+£ for the night and I did not feel I came close to getting value for money. As a little background, I spend about 120 nights a years in hotels and I have stayed in all hotel classes. The Mercure Bristol North the Grange Hotel was old and not maintained. The room was poorly lit, the floor squeaked, the bathroom was outdated with old linoleum on the bathroom floor and old bathroom taps, the bed was hard, the window was cracked (but the crack was taped) and there was no handle for the window, the phone did not work and the pièce de résistance was the shower. I turned the selector to shower mode. Water came out of the shower head, but hot water continued out of the tub spout. The tub did not drain efficiently, so the net effect was as I was getting a shower my feet were in extremely hot water. I felt I should have had a nice leisurely stay but found I was just annoyed. This hotel did not live up to my expectations.
Dear Guest, Thanks for taking the time to review your recent stay with us. I'm disappointed to read that we didn't meet your expectations on this occasion and would like to pass on a sincere apology. The points raised in your review will be shared with the team at hotel level and we will use your comments as a tool to improve our offering. Kind Regards Josh Watts General Manager
all fine, apart from adding an extra breakfast charge, despite me having booked the room with breakfast well in advance. So this was an unexpected surprise. Apart from that nonsense, staff friendly, rooms standard, though could do with updating. Very stingy with soaps, tea/coffee in room especially when you can get much better value elsewhere. Also, please employ more than one person behind the bar. I waited 20 mins for a coffee!!!! Yep, average
Dear Guest, Thank you for taking the time to review your recent experience with us. I am unsure as to the details of your booking, all of our rooms are sold on either a room only basis or bed and breakfast basis. If there was any confusion with this I am very sorry. I hope we can welcome you back to stay with us again in the near future. Kind Regards Josh Watts General Manager
We had a very pleasant stay, and as it was a package of a two night stay with dinner on the first night, we felt it represented good value for money. Main courses in the restaurant were around £15, starters c £7. Service in the restaurant was excellent. To find the hotel, our SAT NAV took us a longer route than necessary, so use the directions on the hotel's website (coming off at J16 of the M5). The hotel is on Old Glucester Road, not far from the junction with Trench Lane.
Dear Guest Thank you very much for taking the time to review your recent stay with us. I am pleased to read that you had an enjoyable experience and I very much we can welcome you back in the not too distant future. Kind Regards Josh Watts General Manager
The hotel has been refurbished so everything was clean and fresh. The staff were very attentive and the food was lovely. We were on a two night break and it was excellent value for money. Bristol centre is about 15 minutes by car so ideal for sightseeing.
Dear Guest Thank you for kind words. You are correct, we've just finished our refurb and the hotel is looking fantastic. I hope you will visit us again in the not too distant future. Kind Regards Josh Watts General Manager
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