Hotel - Mercure Tunbridge Wells Hotel
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Mercure Hotel

Mercure Tunbridge Wells Hotel

8 Tonbridge Road  Pembury 
TN2 4QL  TUNBRIDGE WELLS
UNITED KINGDOM

791 reviews
TripAdvisor Rating Based on 791 reviews
Best price guarantee
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From 54.00 GBP Member's rate Members’ Rate, join while you book
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Select your dates 60.00 GBP
Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 15  GBP
  • Swimming pool
    • Pool
    • Indoor heated pool
  • Massage

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 15  GBP
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Dry cleaning / Ironing

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Massage

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 8 meeting room(s)
  • Business center with support staff
  • Copy/print service available
See all services

Hotel location

Our rooms

All bedrooms feature a flat-screen TV and complimentary high speed WiFi. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers. Our signature suite is the 'Room at the Top' where there's room to spread out in the separate lounge area with its own chaise longue, in the king-size bed or in the double-ended bath.

  • 84 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Emergency exit map
    • Trouser press in room
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • TV room service ordering
    • Manual temperature control
    • Crib on request
    • Pay per view channel(s)
    • Iron in room
    • Coffee/tea making facilities
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

Our customer reviews for Mercure Tunbridge Wells Hotel

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating3.5/5 Based on 791 reviews

Martin B 2017/01/22
« Rock hard pillows. »

Great room. Excellent mattress but overfilled rock hard pillows were not conducive to a good nights sleep. Four pillows more for decoration than sleeping on. At least give guests a choice of softness and depth of pillow.

Nathan R, General Manager at Mercure Tunbridge Wells, responded to this review

We very much appreciate your comments regarding your stay at the Mercure Tunbridge Wells Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please accept my sincere apologies for the pillows, we do offer a soft alternative so I am sorry that this was not available in the room. Thank you again for sharing your experience, and we all very much look forward to welcoming you back again soon. Sincerely, Nathan Ruthven, General Manager

Melanie D 2016/12/14
« Another lovley stay. »

This is the second time we have stayed in the Tunbridge Wells Mercure hotel. Originally I was drawn to this hotel because of the fantastic looking oast house shaped reception. Then really enjoyed the high level of service during our stay. We decided that we would definitely return to this hotel. This 2nd time we were in a different part of the hotel & found the quality of room, food & service to just as good. Yes we will return.

simondr84 2016/07/25
« Room was far to hot »

At 27 C outside, the room was at least as hot or even hotter! A pathetic 10 cm was the maximum the (only one!) window could open. The hot towel rail in the bathroom could not be switched off and added even more heath! Absolutely not what a "privelege" room should have been like!

Nathan R, General Manager at Mercure Tunbridge Wells, responded to this review

Dear simondr84 Thank you for taking the time to tell us about your experience at the Mercure Tunbridge Wells Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate all feedback, therefore your comments are very important to us. Please rest assured that your comments will be addressed with the relevant team members and we will take the appropriate measures to address the feedback and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to welcome you back again and redeem your faith in the service and standard we provide. Sincerely, Nathan Ruthven, General Manager

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