Mercure Tunbridge Wells Hotel
8 Tonbridge Road
TN2 4QL TUNBRIDGE WELLS
8 Tonbridge Road
TN2 4QL TUNBRIDGE WELLS
Escape to this 4-star Tunbridge Wells hotel in a tranquil corner of Kent. Mercure Tunbridge Wells Hotel is styled around a feature oast house and is close to Tunbridge Wells, Hever Castle and the Kent countryside. Complimentary high speed WiFi is available in the 84 contemporary guest rooms and throughout the hotel. The Mallows restaurant and Oast Bar offer relaxing times and great dining. Relax in the onsite Feel Good Health Club. 8 conference rooms can accommodate up to 130 guests.
The hotel is just 2 miles (3 km) from Highbrooms railway station and the centre of spa town Royal Tunbridge Wells. Hever Castle and the Kent countryside are yours to discover.
Step back in time to 18th century tranquillity at the Mercure Tunbridge Wells Hotel, in a quiet corner of Kent but within easy reach of London. The hotel is surrounded by a summer seating area and pond.
All bedrooms feature a flat-screen TV and complimentary high speed WiFi. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers. Our signature suite is the 'Room at the Top' where there's room to spread out in the separate lounge area with its own chaise longue, in the king-size bed or in the double-ended bath.
Classic bedroom with 1 double bed, flat-screen TV, complimentary high speed WiFi, en suite bathroom, hairdryer and tea/coffee making facilities. Sleeps 2 adults.
Classic bedroom with 2 single beds, flat-screen TV, complimentary high speed WiFi, en suite bathroom, hairdryer and tea/coffee making facilities. Sleeps 2 adults.
Classic family bedroom for 2 adults and 1 child with flat-screen TV, complimentary high speed WiFi, en suite bathroom, hairdryer and tea/coffee making facilities. Sleeps 2 adults and 1 child.
Upgraded bedroom with flat-screen TV, complimentary high speed WiFi, Nespresso coffee machine, newspaper, robe and slippers. Sleeps 2 adults.
One of our best rooms! Superior bedroom with flat-screen TV, complimentary high speed WiFi, Nespresso coffee machine, newspaper, robe and slippers. Sleeps 2 adults.
Classic adapted bedroom with 2 single beds, flat-screen TV, complimentary high speed WiFi, en suite bathroom with lowered bathtub, hairdryer and tea/coffee making facilities. Sleeps 2 adults.
The Arts Restaurant offers traditional and internationally inspired cuisine, delicious desserts and a selection of fine wines to compliment your meal. You'll find individually styled surroundings which offer a relaxed atmosphere.
After a hard day what better to help you wind down than enjoying your favorite tipple in the comfortable surroundings in our friendly Oast Bar.
Reviews collected from customers who booked on AccorHotels.com
This is the second time we have stayed in the Tunbridge Wells Mercure hotel. Originally I was drawn to this hotel because of the fantastic looking oast house shaped reception. Then really enjoyed the high level of service during our stay. We decided that we would definitely return to this hotel. This 2nd time we were in a different part of the hotel & found the quality of room, food & service to just as good. Yes we will return.
At 27 C outside, the room was at least as hot or even hotter! A pathetic 10 cm was the maximum the (only one!) window could open. The hot towel rail in the bathroom could not be switched off and added even more heath! Absolutely not what a "privelege" room should have been like!
Dear simondr84 Thank you for taking the time to tell us about your experience at the Mercure Tunbridge Wells Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate all feedback, therefore your comments are very important to us. Please rest assured that your comments will be addressed with the relevant team members and we will take the appropriate measures to address the feedback and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to welcome you back again and redeem your faith in the service and standard we provide. Sincerely, Nathan Ruthven, General Manager
My wife chose the hotel as it was in the right place for exploring Kent and South Sussex. We found the room spacious and comfortable. Good quality free Wi-FI, large flat screen HD TV. We only had breakfast in the hotel, and that was self service and excellent.
Dear bike_red19 Many thanks for taking the time out to post your fantastic 5* review. I am very pleased you had a lovely and comfortable stay. We recently had the Wi-Fi upgraded in all of our hotels and had new flat screen TV's installed across the estate which has made a big difference. We hope to see you back at the hotel soon and we very much look forward to welcoming you back. Kind regards Nathan Ruthven
The dining room is shabby and many of the chairs have stains and marks. Breakfast was poor, with cold plates, watery mushrooms, half-cooked bacon and no scrambled egg. There was one helpful waitress who provided vegetarian sausages. I noticed that, in the main corridor, some mud remained on the carpet, untouched, throughout our stay.
Dear 303geoffrey Many thanks for taking the time out to post your review. I take all feedback very seriously and I will use your comments to work the relevant head of departments to address your concerns with the team. I am sorry that we did meet your expectation on this visit and I do hope you will give us another opportunity in the future to redeem your faith in the usual service and standard we provide. Kind regards Nathan Ruthven
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