Hotel - Mercure Tunbridge Wells Hotel
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Mercure Hotel

Mercure Tunbridge Wells Hotel

8 Tonbridge Road  Pembury 
TN2 4QL  TUNBRIDGE WELLS
UNITED KINGDOM

831 reviews
TripAdvisor Rating Based on 831 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 15  GBP
  • Swimming pool
    • Pool
    • Indoor heated pool
  • Massage

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 15  GBP
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Dry cleaning / Ironing

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Massage

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 8 meeting room(s)
  • Business center with support staff
  • Copy/print service available
See all services

Hotel location

Our rooms

All bedrooms feature a flat-screen TV and complimentary high speed WiFi. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers. Our signature suite is the 'Room at the Top' where there's room to spread out in the separate lounge area with its own chaise longue, in the king-size bed or in the double-ended bath.

  • 84 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Emergency exit map
    • Trouser press in room
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • TV room service ordering
    • Manual temperature control
    • Crib on request
    • Pay per view channel(s)
    • Iron in room
    • Coffee/tea making facilities
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

Our customer reviews for Mercure Tunbridge Wells Hotel

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating3.5/5 Based on 831 reviews

annecJ8053HC 2017/05/25
« AFTERNOON TEA DONT BOTHER »

We were treated to afternoon tea for a Xmas present with virgin experience days the whole meal was awful. The sandwiches ok but incredibly the cakes and scones were also made out of bread !!! Also paid an extra £11 for breakfast and if was lukewarm and foot not replenished

brianpaul450 2017/04/16
« Good for the price »

Too the 2 night deal including breakfast and dinner on one night. Meal was good, breakfast mostly good (ran out of pastries/ croissants on first day). Room was decent and clean, could hear noise from corridor, perhaps a "second door" into the room could be provided.

Nathan R, General Manager at Mercure Tunbridge Wells, responded to this review

Dear Brianpaul450 Thank you for your comments regarding your stay at the Mercure Tunbridge Wells Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am pleased you found the dinner and breakfast good. I am sorry a few items ran out on the first day. I will investigate the noise and see if there is anything we can do to limit this. Thank you again for sharing your experience, and we all very much look forward to welcoming you back again soon. kind regards

310lelaj 2017/03/29
« Lela »

I am very disappointed I did book the offer which I recived from Mercury Hotel but unfortunately when we arrive the staff didn't have idea what i had booked and lunchtime I was writing about 45 minutes to be served until they find out my Booking was included the dinner and bottle of proccito .we had really small room for family of 4 because it's was one dable and one single room on which is really difficult to enjoy. I did complain but no one call me or halo me to sort this issue.

Nathan R, General Manager at Mercure Tunbridge Wells, responded to this review

Dear 310lelaj Thank you for taking the time to tell us about your experience at the Mercure Tunbridge Wells Hotel. I am sorry that your experience did not fully meet your expectations; please allow me to express my sincerest apologies. We appreciate all feedback, therefore your comments are very important to us. I am sorry that we did not have your booking on arrival, I will certainly investigate into this further. I do hope the other aspects of your stay were enjoyable and again please accep our apologies for the delay in getting you into the room. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to welcome you back again and redeem your faith in the service and standard we provide. Sincerely, Nathan Ruthven

suet385 2017/03/11
« Not the best hotel in the world - by a very long way »

This would have been a lovely hotel if they had spent the same on upkeep and cleaning as they have on photoshop and trick photography. The hotel is part of a group. We have stayed in other hotels of this group and found similar "problems". The hotel whilst charging top prices has not re-invested the money earnt into general upkeep and housekeeping. It decides to remove items from availability instead of repair or replacing This gives the hotel a rather shabby feel. In particular the pool and associated area - the website has pictures taken years ago, and the reality is somewhat different. Also the whole area seems to be filled with dirt and grime. The signing in and out system for the pool indicated that there were four guests using it, yet a quick headcount showed 20 people. Rooms are not cleaned to the best of anyones ability, in general the light switches have a layer of grime from countless fingers, complimentary robes had to be changed as the laundering service was not effective ( and not checked on deployment ) . However the food served was acceptable for breakfast - albeit that the coffee/tea machines both broke down continually. The sampled afternoon tea was very good with no complaints. Staff in the hotel were polite, helpful ( by trying to jolly away problems ) and pleasant. They are a credit.

Martin B 2017/01/22
« Rock hard pillows. »

Great room. Excellent mattress but overfilled rock hard pillows were not conducive to a good nights sleep. Four pillows more for decoration than sleeping on. At least give guests a choice of softness and depth of pillow.

Nathan R, General Manager at Mercure Tunbridge Wells, responded to this review

We very much appreciate your comments regarding your stay at the Mercure Tunbridge Wells Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please accept my sincere apologies for the pillows, we do offer a soft alternative so I am sorry that this was not available in the room. Thank you again for sharing your experience, and we all very much look forward to welcoming you back again soon. Sincerely, Nathan Ruthven, General Manager

Melanie D 2016/12/14
« Another lovley stay. »

This is the second time we have stayed in the Tunbridge Wells Mercure hotel. Originally I was drawn to this hotel because of the fantastic looking oast house shaped reception. Then really enjoyed the high level of service during our stay. We decided that we would definitely return to this hotel. This 2nd time we were in a different part of the hotel & found the quality of room, food & service to just as good. Yes we will return.

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