Fairmont Resort Blue Mountains, MGallery 4 stars

Customer review rating (ALL Rating) 4.2/5 4,933 reviews

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Fairmont Resort Blue Mountains, MGallery - Image 1
Fairmont Resort Blue Mountains, MGallery - Image 2
Fairmont Resort Blue Mountains, MGallery - Image 3
Fairmont Resort Blue Mountains, MGallery - Image 4
1 Sublime Point Road, 2780 LEURA, Australia

Description

Hotel extras

  • Nature's splendour on your doorstep

  • Award-winning Ubika Day Spa in the tranquility of the Blue Mountains

  • Entertaining KidsZone, a Resort where kids feel welcome

  • Adjacent to Leura Golf Course

  • 23 flexible conference and event spaces

Our accommodation(s)

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Hotel location

Fairmont Resort Blue Mountains, MGallery

1 Sublime Point Road
2780 LEURA
Australia

GPS:-33.721863, 150.350239

Telephone
Fax +61 2 4785 0001

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  4,933 reviews

TripAdvisor Rating  4.0/5  3,394 reviews

Avoid room with interconnecting door at all costs

TripAdvisor rating 3.0/5

Lauren H TripAdvisor review

Wonderful location but stay spoiled a bit by a lot of small annoyances. We arrived at 3.30pm and there was about a 30 min wait to check in. I can live with that and accept it was a prime time but I was really upset when I asked the main reception if I could use the Accor member check in line (as a member) and was told no, everyone needs to use the one line at peak check in time, and then saw at least three men swan into that line and get served without waiting while I as a female with a tired child languished in the main line. How unfair and not a good start! Once I finally got to check in the process was good. Got to room (private patio room 140) which was lovely and nice view. I noticed the locked interconnecting door and that a lot of noise seemed to be coming from under the door but that wasn’t a major problem until the next morning. Went to the cafe adjacent to reception and ordered hot chocolates and cakes from the cabinet (they don’t do Devonshire tea so if you see anything on their website that they do it’s not accurate). Ended up waiting about 30mins for the hot chocolates which was annoying as we wanted to get outside to take sunset photos but the quality was reasonable. Still no sign of the cakes by the time we finished the drinks. We ended up asking a waiter I said since the cakes were just pre made can’t I just come up and get them myself instead of waiting for ages longer. He brought them 5 mins later and apologised - the long wait was due to a lack of plates which doesn’t make sense to me, would have been happy to have it on the side of my hot chocolate saucer instead of waiting 30 mins. Cakes were nice. Grounds of hotel very pretty and good opportunities for autumn photos. Got to see the ponies and nice playground. Dinner was room service (two cheese burgers and a kids fish and chips) and the quality was fairly good although strangely one of our adults burgers arrived on a smaller plate with fewer chips. The ordering system said 40 mins but it was just over an hour which is understandable for a public holiday. Went to the indoor pool at 8.30pm and it was empty which was fantastic and we really enjoyed the pool, spa and sauna. Bed was comfortable but the sleep was rudely interrupted by a massive argument by the couple in the next room that started just before 7am , we could hear everything through the interconnecting thin door and it was aggressive and went on for about an hour. It was actually very upsetting and not a good way to be woken up on holiday, just when I was about to call the reception to see what could be done it stopped when they loudly announced it was time for them to go to breakfast but by then there was no hope of us getting back to sleep. This is the kind of experience I would expect in a low class motel in a sketchy area not an expensive resort. We went to breakfast at 9am and found the buffet to be great , good food and good selection and replenished often. We had a school holiday activity hair braiding appointment booked for 10.20 and that was wonderful (book these activities early as many were turned away) although took over an hour (totally fine by me) but by then we had been locked out of our room (was expecting it to maybe take 30 mins giving us time to brush teeth back in room before leaving). The ladies doing the braiding and nails were amazing! Love their work! So wonderful and kind - kudos to them. Over the phone the reception was fine about us checking out half an hour late due to the hair braiding but I was a bit upset that the same reception man that didn’t allow me to use the member check in made a big deal about me not being able to show him my id to get back into my room when we got locked out due to expired keys, (handbag was in room) had the keys in my hand and could tell him my name , room and all details so it was not like we didn’t have proof of having been there. Would expect better for the money paid. Was not asked how my stay was when checking out but thought - why not - I’ll give unsolicited feedback and the reception staff member did apologise about the noise but said as they are full the conditions aren’t ideal at the moment and recommended requesting quiet room with no interconnecting door next time. Overall would consider returning as lots of an activities for kids, lovely location and views and many of the staff were amazing but would only go if they could guarantee room with no interconnecting door as to me it feels unsafe now. I want to emphasise I have no issue with kids noises as I have a kid myself but adults who have no consideration and have aggressive arguments at 7am are awful, and the hotel really needs to put sound proofing on interconnecting doors.

Nice hotel

Customer review rating 4.0/5

Ian M. Families - Confirmed reviews ALL

The hotel was nice. My daughter loved the facilities, especially the pools and the kids area with the mirror maze. The rooms were a little bit shabby, but clean and comfortable enough. Dinner in the Italian restaurant was nice, but service could have been better. Our actual waiter forgot about us and a waiter from another section finally took pity on us and served us. Breakfast in the buffet was awful. Too many people were let in for the number of available seats so we were standing around for ages trying to find a table. The food was horrible , cold and not replenished regularly enough. The shared knives in the jams and spreads were absolutely disgusting and not hygienic.

Dear Ian M., Thank you for sharing your feedback with us. We're glad to hear that your daughter enjoyed the pools and the kids area with the mirror maze. It's wonderful to know that the room, while not as polished as we'd like, still met your basic needs for comfort and cleanliness. We're sorry to hear about the issues you encountered during dinner and breakfast. This isn't the experience we aim to provide. We'll ensure that our team gets the necessary training to improve our service, particularly with the waitstaff. Your comments about the breakfast situation are concerning, and we will work on managing guest flow and ensuring food is replenished more frequently to improve the overall experience. Additionally, we'll address the hygiene issue with the shared knives to maintain cleanliness and safety. Your review is invaluable as we work toward creating a better experience for all our guests. If you give us another chance, we'd like to welcome you back and make sure your next visit is more enjoyable. Thank you again for your honest feedback. Kind Regards, Charlie Young General Manager

Shocking service bad attitude filthy room.

TripAdvisor rating 1.0/5

WangC280 Families - TripAdvisor review

The customer service displayed was appalling. I never expected such treatment at an Accor property. The executive manager’s rudeness mirrored that of the front-line staff. Upon arrival, the front desk couldn’t locate my booking, wasting nearly 10 minutes repeatedly questioning me where I made booking. When I advised I booked through accor website as I am a member she still couldn’t locate my booking. I had to run back to my car to retrieve my phone. Despite being assured my room was ready at 1:30 and my luggage already in it, I found the room empty. Even after lodging a complaint, my luggage didn’t arrive until an hour later, the manager assured the luggage with me soon but didn’t arrive until 3:30 . The room was not only worn-out but also filthy, with hair left in the bed and a dusty phone and light Avoid this place if possible; I wouldn’t return even if you paid me.

Great stay

Customer review rating 5.0/5

Steph S. Couples - Confirmed reviews ALL

Very much enjoyed our long weekend at the Fairmont. Amenities are great, room was very comfortable and clean, and the hotel is in a lovely spot. Especially enjoyed sunset drinks overlooking the Blue Mountains.

Dear Steph, Thank so much for the amazing review, so glad you enjoyed your time with us, and we hope to welcome you back soon. Kind Regards, Charlie Young General Manager

Amazing hotel & service. Had a great time

Customer review rating 5.0/5

Derek Couples - Confirmed reviews ALL

The resort has a real old lodge vibe. We booked one of the deluxe rooms with balcony and the view of the Blue Mountains was amazing. Large clean room and we were very comfortable. I loved the very professional uniforms all the staff were wearing. Mostly young adults and they were very nice. We used our Accor membership to get 50% discounts on the food and used the Embers Grill and Italian Restaurants. The food and service was fantastic. We also had drinks in the very comfortable Embers Lounge and the hotel lobby. We stayed just has the school holidays were starting and the place has so much for kids to do so the place was really busy. This just added to the great vibe. Great nature walks to lot's of falls and lookouts right at the back of the hotel. I read some negative comments online and had low expectations so I was very surprised when everything was so great. I don't normally don't leave reviews but felt I should do so this time due to what I read. I have already recommended and would stay again.

Dear Derek, We very much appreciate your comments regarding your stay at the Fairmont Resort Blue Mountains, MGallery. It is always amazing to see our guests enjoying their time at the resort. I will ensure your feedback is passed onto our team as I know they will appreciate your kind words. If you have the time to also share your experience on a Google or Tripadvisor review, it would be greatly appreciated. Thank you again for sharing your experience, and we hope to welcome you back to the resort again very soon. Kind Regards, Charlie Young General Manager

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Other web-users rate our hotel

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  • 700 reviews 6.9/10 Breakfast
  • 601 reviews 5.2/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.